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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42837 Views
  • 66 replies
  • 25 likes
  • 42837 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878197 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878197 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26423 Views
  • 4 replies
  • 0 likes
  • 26423 Views
  • 4 replies
  • 0 likes

Superuser Contribution Archivos Locales

PlanPremiumCountry COSTA RICADeviceSamsung s8+Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrinizo en mi pc en la aplicacion del celular.Cuando abro la aplicacion en mi telefono nofuncionan los arch...

  • Newbie
  • Plan Premium Country  COSTA RICA Device Samsung s8+ Operating System  Windows 10   My Question or Issue    No puedo reproducir los archivos locales que sincrin...
  • Alfredo
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Stop every mimute

PlanPremiumCountry PEDeviceXiaomi Redmi note 3Operating SystemAndroid 6.0.1 My Question or Issue Music stops every minute and occurs both online and offline.

  • Newbie
  • Plan Premium Country  PE Device Xiaomi Redmi note 3 Operating System Android 6.0.1   My Question or Issue  Music stops every minute and occurs both online and offline. 
  • Alfredo
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • Android
    Stop repeats
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on playlist unavailable, but can be found when searched for

DeviceHuawei P20 ProOperating SystemAndroid Oreo (8.1.0) My Question or IssueI've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify I've discovered that my main playlist has decreased in size dramatically (fr...

  • Casual Listener
  •   Device Huawei P20 Pro Operating System Android Oreo (8.1.0)   My Question or Issue I've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify ...
  • new_nostalgia
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song Radio

Plan - PremiumCountry - USA Device - Nexus 5x Hey all,I've been having this issue lately with some songs. The issue is that sometimes when I click a song to play in Spotify it will start a song radio for that song instead of just playing that song. T...

  • Newbie
  • Plan - Premium Country - USA   Device - Nexus 5x     Hey all, I've been having this issue lately with some songs. The issue is that sometimes when I click a song to pl...
  • bmfc1
  • Regular
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Estimated data/storage needed for an album

PlanPremium My Question or IssueIf i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, according to the "downloaded music quality" setting in the app. Thanks

  • Visitor
  • Plan Premium   My Question or Issue If i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, accordin...
  • Loxer
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Android Auto voice command problems

PlanPremiumCountryUS DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueSpotify has trouble with voice commands with Android Auto. I said "Play my Funtime Mix playlist on Spotify" AA replied, "Playing Funtime Mix on Spotify" and paused ...

  • Newbie
  • Plan Premium Country US   Device OnePlus 5T Operating System Android Oreo   My Question or Issue Spotify has trouble with voice commands with Android Auto. I said "Play my F...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Superuser Contribution OnePlus Bullets Wireless

PlanPremiumCountryGermanyDevicesOnePlus 6, OnePlus Bullets WirelessOperating SystemAndroid 8.1.0 (OxygenOS 5.1.8) My Question or IssueHi everyone,yesterday I received the OnePlus Bullets Wireless (Bluetooth Headphones). They have a magnetic back on e...

  • Casual Listener
  • ...ll other apps dind't have this problem, so OnePlus community brought me here. Does anyone have a solution for this problem? It's really annoying when you take public transport...    
  • TheAlwaysUltra
  • Casual Listener
  • 1737 Views
  • 2 replies
  • 0 likes
  • 1737 Views
  • 2 replies
  • 0 likes

Solved!! Playing Music on Spotify

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Is it possible to sort your playlist on 'Date Added' like you can do on PC? And if it's not possible is there a place where I can recommend this...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  Is it possible to sort your playlist on 'Date Added' ...
  • Loxer
  • Community Legend
  • 460 Views
  • 3 replies
  • 0 likes
  • 460 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't shuffle a playlist.

Since a bit, only one of the playlist (Rock hard) dont let me shuffle it.It just start from beginning and play the next song.Also, I can choose any song in that playlist and listen it normally.Not working in any other playlist.I use spotify free. I j...

  • Newbie
  • Since a bit, only one of the playlist (Rock hard) dont let me shuffle it. It just start from beginning and play the next song. Also, I can choose any song in that playlist and listen it normally. ...
  • SergioDavid
  • Roadie
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Solved!! Problems with mobile app

PlanPremiumCountry CanadaDeviceLG G7Operating SystemAndroid On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole album is visible

  • Casual Listener
  • Plan Premium Country  Canada Device LG G7 Operating System Android   On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole...
  • Loxer
  • Community Legend
  • 1009 Views
  • 3 replies
  • 0 likes
  • 1009 Views
  • 3 replies
  • 0 likes

Spotify Connect devices not appearing unless I login to desktop client

PlanPremium DeviceOnePlus 3, OnePlus 5Operating SystemAndroid Oreo, MacOS 10.13 My Question or IssueI have the Spotify app installed on a first gen Amazon FireTV. I can connect to it via Spotify Connect, and play music just fine. The problem presents...

  • Newbie
  • Plan Premium   Device OnePlus 3, OnePlus 5 Operating System Android Oreo, MacOS 10.13   My Question or Issue I have the Spotify app installed on a first gen Amazon FireTV. I c...
  • 1052 Views
  • 0 replies
  • 1 likes
  • Amazon FireTV
    kef ls50 wireless
  • 1052 Views
  • 0 replies
  • 1 likes

Android - Playlists sorted by 'artist' sort songs alphabetically...

Hi there, Since a recent update, something has changed with playlists. By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabetical order too, and then the songs within the album would sort in the...

  • Newbie
  • Hi there,   Since a recent update, something has changed with playlists.   By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabet...
  • Smcdowell84
  • Newbie
  • 802 Views
  • 1 replies
  • 3 likes
  • 802 Views
  • 1 replies
  • 3 likes

Spotify does not want to download songs

PlanPremiumCountry PolandDeviceZTEOperating SystemAndroidMy Question or IssueHey, i have a little problem with my Spotify. I turned ON my Data Transmision because i want download some tracks, when i go in to my play list i pushed the button to downlo...

  • Newbie
  •   Plan Premium Country  Poland Device ZTE Operating System Android My Question or Issue Hey, i have a little problem with my Spotify. I turned ON my Data Transmision because i wan...
  • Loxer
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Offline listening

I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button on top of them, so how am i supposed to download the...

  • Newbie
  • I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button o...
  • Loxer
  • Community Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Storage not freeing up after unsyncing downloaded playlists.

PlanPremium CountryUSA DeviceMotorola Moto Z2 ForceOperating SystemAndroid 8.0.0 Spotify Version8.4.62.490 Ok, so ever since the removal of the button to removal all deleted playlists, I have not been able to free up space. For some reason, I have no...

  • Regular
  •   Plan Premium   Country USA   Device Motorola Moto Z2 Force Operating System Android 8.0.0   Spotify Version 8.4.62.490   Ok,  so ever since the removal ...
  • Loxer
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution separate option for deleting only the cache music

Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data that is clogging up my storage. Thanks

  • Visitor
  •   Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data tha...
  • user-removed
  • Not applicable
  • 2365 Views
  • 2 replies
  • 0 likes
  • 2365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Randomly stops playing

My Question or Issue Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstalled and reinstalled spotify and it still does it. How can I correct this? ...

  • Casual Listener
  •     My Question or Issue  Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstal...
  • Alfredo
  • Roadie
  • 936 Views
  • 3 replies
  • 1 likes
  • 936 Views
  • 3 replies
  • 1 likes

Private Session

PlanPremiumCountryUK DeviceSamsung Galaxy 9 My Question or Issue Why can I not get my spotify app into a private session it says social unavailable?

  • Newbie
  • Plan Premium Country UK   Device Samsung Galaxy 9   My Question or Issue  Why can I not get my spotify app into a private session it says social unavailable?
  • Loxer
  • Community Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Samsung Gear S3

PlanPremiumCountry U.S.DeviceSamsung Gear S3Operating System My Question or IssueThe app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the longest time we have needed to be online to shuffle and I think this should be fixe...

  • Casual Listener
  • Plan Premium Country  U.S. Device Samsung Gear S3 Operating System   My Question or Issue The app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the long...
  • premde_laprem
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Superuser Contribution email address rejected

Hi,I just downloaded Spotify for my tablet.When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red message says I need a username (as in not an email address). I have no idea w...

  • Casual Listener
  •     Hi, I just downloaded Spotify for my tablet. When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red messag...
  • SergioDavid
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes