Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60401 Views
  • 68 replies
  • 26 likes
  • 60401 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28360 Views
  • 5 replies
  • 0 likes
  • 28360 Views
  • 5 replies
  • 0 likes

Cant follow friends (No follow button)

DeviceSamsung S7 Edge My Question or IssueI cannot follow my friends on spotify android because there is no follow button on their profile (but i can follow them on my iPad) Why is there not one?

  • Regular
  • Device Samsung S7 Edge   My Question or Issue I cannot follow my friends on spotify android because there is no follow button on their profile (but i can follow them on my iPad) Why is there...
  • UniKookie
  • Regular
  • 12150 Views
  • 8 replies
  • 0 likes
  • 12150 Views
  • 8 replies
  • 0 likes

Solved!! Music Stops in the middle of a song.

PlanPremiumCountry UkDeviceOnePlus 6Operating SystemAndroid8.1 My Question or Issue The music stops itself. I have to click play again but it happens after 3 or 4 songs. Besides, I can't see the controller on the top to stop or resume music. I have t...

  • Casual Listener
  • Plan Premium Country  Uk Device OnePlus 6 Operating System Android8.1   My Question or Issue  The music stops itself. I have to click play again but it happens after 3 or 4 s...
  • Billy-J
  • Spotify Star
  • 30486 Views
  • 3 replies
  • 3 likes
  • 30486 Views
  • 3 replies
  • 3 likes

Galaxy T385 Não carrega o app

PlanPremiumCountryBrasilDeviceSamsung Galaxy Tab A 2017 8" (T385)Operating SystemAndroid Nougat My Question or Issue O app no meu dispositivo não carrega as informações corretamente. O app abre, e não trava, porém, todas as informações de musica, bus...

  • Visitor
  •   Plan Premium Country Brasil Device Samsung Galaxy Tab A 2017 8" (T385) Operating System Android Nougat   My Question or Issue  O app no meu dispositivo não carrega as...
  • Bittencourt
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution [SOLVED] Unable to play songs with my premium account.

PlanPremium Family PlanCountryNorth America (USA) DeviceSamsung Galaxy S6 EdgeOperating SystemAndroid My Question or Issue I'm unable to play 105 songs (of 140) in a playlist that I've had since early March on the app. I haven't checked to see if the...

  • Newbie
  • Plan Premium Family Plan Country North America (USA)    Device Samsung Galaxy S6 Edge Operating System Android       My Question or Issue  I'm unable to pla...
  • Aimee_T
  • Roadie
  • 739 Views
  • 1 replies
  • 2 likes
  • songs
    unable to play songs
  • 739 Views
  • 1 replies
  • 2 likes

My phone doesnt remember my account

Hey all,Since a week or 2 my phone doesnt remember my premium account anymore. This means that whenever I open the app I need to log-in again. As a result, I need to re-download all my playlists again. Also, every time I need to relog, it doesnt reme...

  • Newbie
  • Hey all, Since a week or 2 my phone doesnt remember my premium account anymore. This means that whenever I open the app I need to log-in again. As a result, I need to re-download all my playlists ag...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution All songs deleted

HiSince I got spotify I got the download button activated at my "Songs".So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the download button under "songs" is activated) . When I put a ne...

  • Regular
  • Hi Since I got spotify I got the download button activated at my "Songs". So if I want a new song to be downloaded I just put into  "my songs" so that it downloads automatically. (Because the ...
  • Aimee_T
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer able to save music at SD card?

PlanPremiumCountry Device(Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would always check my SD card to see if it still had enough space for new music. Then I realized that you ca...

  • Newbie
  • Plan Premium Country   Device (Galaxy S7, Android Oreo)    My Question or Issue  I've noticed recently that my phone memory was reducing like crazy. I would alwa...
  • Aimee_T
  • Roadie
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes

Superuser Contribution Mi aplicación se cierra sola.

PlanPremiumCountry MéxicoDeviceHuaweiOperating SystemAndroid My Question or IssueMi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tenía ningún problema para escuchar la música con mi celular en reposo con la pantall...

  • Newbie
  • Plan Premium Country  México Device Huawei Operating System Android   My Question or Issue Mi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tení...
  • Aimee_T
  • Roadie
  • 2470 Views
  • 1 replies
  • 1 likes
  • 2470 Views
  • 1 replies
  • 1 likes

Superuser Contribution Error de descarga

PlanPrimaPaís Mex icoDispositivoLG STYLUS 3Sistema operativoAndroid 7.0 Mi pregunta o problema El problema es que no me deja descargar mi lista de reproducción, porque me indica que no queda espacio libre en el dispositivo, aunque me queda más de 20 ...

  • Newbie
  • Plan Prima País  Mex ico Dispositivo LG STYLUS 3 Sistema operativo Android 7.0   Mi pregunta o problema  El problema es que no me deja descargar mi lista de reproducción, por...
  • Aimee_T
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify adds random numbers to my playlist

Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solutionPlanPremiumDeviceOnePlus 6

  • Casual Listener
  • Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solution Plan Premium Device OnePlus 6    
  • Aimee_T
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Large Display

PlanPremiumCountry USDeviceSamsung Galaxy S8Operating System(Android) My Question or Issue The screen displayed while a track is playing shows no album art. I don't know how to switch it back to the original.

  • Regular
  •   Plan Premium Country  US Device Samsung Galaxy S8 Operating System (Android)   My Question or Issue  The screen displayed while a track is playing shows no album art....
  • Aimee_T
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution "No se encontró una memoria" Problema en Android 7.1.1

Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de que la app vuelva a abrir es que reinicie el celular...

  • Newbie
  • Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de q...
  • Aimee_T
  • Roadie
  • 1170 Views
  • 1 replies
  • 0 likes
  • 1170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed songs keep on playing in playlist

I have a playlist and when I remove songs, they keep coming up in the playlist. Even after a restart of the phone. How can I fix this?

  • Casual Listener
  • I have a playlist and when I remove songs, they keep coming up in the playlist. Even after a restart of the phone.   How can I fix this?
  • Aimee_T
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio and daily mix does not work

PlanPremiumCountry BrazilDevice(Samsung Galaxy 7 Edge)Operating System(Android 7.0 Nougat) My Question or Issue I can not access the radio or my daily mix`s on my phone, I am using the Spotify Connect to use thus functions on the phone. The option to...

  • Newbie
  • Plan Premium Country  Brazil Device (Samsung Galaxy 7 Edge) Operating System (Android 7.0 Nougat)   My Question or Issue  I can not access the radio or my daily mix`s on my p...
  • Aimee_T
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black Screen

PlanFreeCountry AmericaDeviceGalaxy J3 EclipseOperating System My Question or IssueRecently, as of today, when I bring up my music to see the time, if I can skip it, what song it is, pause and start it, anything else you can do on it, was completely ...

  • Newbie
  • Plan Free Country  America Device Galaxy J3 Eclipse Operating System   My Question or Issue Recently, as of today, when I bring up my music to see the time, if I can skip it, what ...
  • Aimee_T
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android S8+ Sharing causes Spotify to crash

Hi all,App crashes when trying to share song or playlist with friends.Yes app is up to date and have tried to delete and reinstall Please help PlanPremiumCountry NZDeviceSamsung S8+Operating SystemAndroid Oreo.

  • Casual Listener
  • Hi all, App crashes when trying to share song or playlist with friends. Yes app is up to date and have tried to delete and reinstall   Please help     Plan Premium Country &n...
  • SergioDavid
  • Roadie
  • 836 Views
  • 5 replies
  • 0 likes
  • Android App Crash
    android crash
    Mobile
  • 836 Views
  • 5 replies
  • 0 likes

Spotify keeps adding random songs

PlanPremiumCountry TurkeyDeviceOnePlus 5TOperating SystemAndroid 8.1My Question or IssueAs i mentioned above Spotify keeps adding random songs to my library and to all of my playlists. I've changed my password, logged out of everywhere but it happene...

  • Casual Listener
  • Plan Premium Country  Turkey Device OnePlus 5T Operating System Android 8.1 My Question or Issue As i mentioned above Spotify keeps adding random songs to my library and to all of my pl...
  • sumisumijavore
  • Casual Listener
  • 641 Views
  • 3 replies
  • 1 likes
  • 641 Views
  • 3 replies
  • 1 likes

Superuser Contribution Certain songs pausing?freezing app

PlanFreeCountryUS DeviceSamsung Galaxy Sky Pro My Question or Issue This only happens on my phone, and only with two or three songs. When they come on, if I don't skip fast enough, the whole app stalls for a good five mintes or more. I've tried reins...

  • Regular
  •   Plan Free Country US   Device Samsung Galaxy Sky Pro     My Question or Issue  This only happens on my phone, and only with two or three songs. When they come on...
  • ImpTheLynx
  • Regular
  • 601 Views
  • 5 replies
  • 0 likes
  • 601 Views
  • 5 replies
  • 0 likes

You are currently set to offline - but I can't login to change it

PlanPremiumCountry CanadaDevice Samsung Galaxy Neo S5Operating System My Question or Issue When I click the spotify app on my mobile I am prompted to login. I enter my "email or username" and password which I've reset. I get a message that says "you ...

  • Newbie
  • Plan Premium Country  Canada Device  Samsung Galaxy Neo S5 Operating System     My Question or Issue  When I click the spotify app on my mobile I am prompted to log...
  • tjinca1
  • Casual Listener
  • 1548 Views
  • 1 replies
  • 0 likes
  • 1548 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Compatibility Android Go Edition

Does the Spotify Android App work on the Go Edition of Android? And if so, can anyone say what the experience is like compared to the Full Edition of Android? Cheers

  • Casual Listener
  • Does the Spotify Android App work on the Go Edition of Android?   And if so, can anyone say what the experience is like compared to the Full Edition of Android?   Cheers
  • chíwí
  • Casual Listener
  • 10029 Views
  • 2 replies
  • 1 likes
  • 10029 Views
  • 2 replies
  • 1 likes