Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60401 Views
  • 68 replies
  • 26 likes
  • 60401 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28360 Views
  • 5 replies
  • 0 likes
  • 28360 Views
  • 5 replies
  • 0 likes

Allow explicit content setting missing

My wife and I both use spotify on the same type of phone; Samsung S8 plus. I have the 'allow explicit content' setting but she doesn't. It's just not there. Any suggestions on how to make it appear?

  • Casual Listener
  • My wife and I both use spotify on the same type of phone; Samsung S8 plus. I have the 'allow explicit content' setting but she doesn't. It's just not there. Any suggestions on how to make it appear?
  • DaMac78
  • Casual Listener
  • 1051 Views
  • 3 replies
  • 1 likes
  • 1051 Views
  • 3 replies
  • 1 likes

Superuser Contribution Bluetooth Headphones stutter on an android device

hello everyone, Ive been having this problem with my wh 1000xm2 stuttering only on the first seconds of playing it or when fowarding to a certian time of the song. this only happens with my phone (Moto Z2 Force), my headphones and spotify. Ive tried ...

  • Newbie
  •    hello everyone, Ive been having this problem with my wh 1000xm2 stuttering only on the first seconds of playing it or when fowarding to a certian time of the song.  this only happe...
  • Alfredo
  • Roadie
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast buggy

HiI get issues with Android Oreo on S8 Premium account and chromecast, I have to close and reopen the app numerous times to get it to connect and someome time it shows the wrong song and right now it just has the Spotify splash screen with music play...

  • Regular
  • Hi I get issues with Android Oreo on S8 Premium account and chromecast, I have to close and reopen the app numerous times to get it to connect and someome time it shows the wrong song and right now ...
  • Alfredo
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stupid Car Mode

How on earth do I disable this shitty car mode?Absolutely horrendous and what's even worse is that I'm on a premium account - I'm not gonna pay money to have shitty interfaces and buggy apps. If this issue isnt fixed, I'm gonna switch to YouTube musi...

  • Newbie
  • How on earth do I disable this shitty car mode? Absolutely horrendous and what's even worse is that I'm on a premium account - I'm not gonna pay money to have shitty interfaces and buggy apps. ...
  • SubduedRhombus
  • Newbie
  • 29149 Views
  • 12 replies
  • 6 likes
  • bluetooth
    car mode
    Interface
  • 29149 Views
  • 12 replies
  • 6 likes

Solved!! Undowloading local files when switching to mobile data

As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download the local files using mobile data.

  • Casual Listener
  • As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download t...
  • Magnetron
  • Gig Goer
  • 1744 Views
  • 4 replies
  • 0 likes
  • 1744 Views
  • 4 replies
  • 0 likes

Downloaded songs disappearing

Hey all, For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a distinct pattern yet, though I seem to notice it happening m...

  • Casual Listener
  • Hey all,   For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a ...
  • Magnetron
  • Gig Goer
  • 2053 Views
  • 1 replies
  • 0 likes
  • Android
    Cache
    Offline availability
  • 2053 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music does not play in offline mode

Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help. I use a HUAWEI P10lite WAS-LX1A with Android 7.0 and EMUI 5.1.1 with spotify ver...

  • Newbie
  • Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help.   I use a HUAWEI P10li...
  • Magnetron
  • Gig Goer
  • 4611 Views
  • 2 replies
  • 0 likes
  • 4611 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly Issue

PlanPremiumCountry IrelandDeviceSamsungS7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue My Discover Weekly has not updated today. Hoping that there is a way to resolve. I have already unfollowed and re-followed, as well as logged in and out.

  • Casual Listener
  •   Plan Premium Country  Ireland Device SamsungS7 Edge Operating System Android 8.0.0   My Question or Issue  My Discover Weekly has not updated today. Hoping that there...
  • PrincessNala93
  • Casual Listener
  • 646 Views
  • 3 replies
  • 0 likes
  • Discoverweekly
    updating
  • 646 Views
  • 3 replies
  • 0 likes

Offline Playlist Inaccessible - Roaming with Data Turned Off

Please see attached image. It contians two problems. Forum reporting was frustrating. Issue is not hyphens as noted in screenshot.

  • Gig Goer
  • Please see attached image.  It contians two problems.  Forum reporting was frustrating.  Issue is not hyphens as noted in screenshot.
  • Magnetron
  • Gig Goer
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Remove CAR MODE UPDATE Immediately!

Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors.Here is what it looks like when I am connecting to my car bluetooth:

  • Casual Listener
  • Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors. Here is what it looks like when I am connecting to my car bluetooth:
  • Fleschdnb
  • Casual Listener
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unexistent songs

PlanPremiumCountry ColombiaDevice(Motorola moto g5)Operating System(Android 7.0) My Question or Issue My downloaded songs are like ghosts in my phone and i have to delete the app and download them again lile every 2-5 days. They dont appear in the ap...

  • Casual Listener
  • Plan Premium Country  Colombia Device (Motorola moto g5) Operating System (Android 7.0)   My Question or Issue  My downloaded songs are like ghosts in my phone and i have to ...
  • SergioDavid
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs

HiFirst question, are downloaded songs when played using any data ?If not what is the setting, offline mode for ? The reason I ask is that my download​Ed songs have disappeared 3 times and I do not have much data

  • Newbie
  • Hi First question, are downloaded songs when played using any data ? If not what is the setting, offline mode for ?   The reason I ask is that my download​Ed songs have disappeared 3 times a...
  • SergioDavid
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favorites Gone

PlanFreeCountryUSA DeviceMotorola g5s plusOperating SystemAndroird 7 My Question or Issue Logged into my account and all my favorites are gone. Anyway to get them back?

  • Newbie
  • Plan Free Country USA   Device Motorola g5s plus Operating System Androird 7   My Question or Issue  Logged into my account and all my favorites are gone. Anyway to get them...
  • SergioDavid
  • Roadie
  • 315 Views
  • 1 replies
  • 2 likes
  • 315 Views
  • 1 replies
  • 2 likes

I can't disable the looping video on some songs.

PlanPremiumCountryGermanyDeviceSamsung Note S4Operating SystemAndroid 6.0.1 My Question or IssueI can't find an option to turn of the looping video that starts sometimes playing instead of showing the actual album cover. It slows my phone down and do...

  • Newbie
  • Plan Premium Country Germany Device Samsung Note S4 Operating System Android 6.0.1   My Question or Issue I can't find an option to turn of the looping video that starts sometimes play...
  • Loxer
  • Community Legend
  • 1255 Views
  • 1 replies
  • 3 likes
  • 1255 Views
  • 1 replies
  • 3 likes

Android TV following artists and friends.

PlanFreeCountryAustralia DevicePhilips TV 55PUT6801/79Operating SystemAndroid TV My Question or Issue Can i follow artists and friends on spotify on android tv? I cannot find the artist profile when doing a search just their songs, albums, and playli...

  • Regular
  • Plan Free Country Australia   Device Philips TV 55PUT6801/79 Operating System Android TV   My Question or Issue  Can i follow artists and friends on spotify on android tv? I...
  • 492 Views
  • 0 replies
  • 0 likes
  • Android TV following issue
  • 492 Views
  • 0 replies
  • 0 likes

Playing screen issues

I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it and still got the same issue. Can you help with this?

  • Visitor
  • I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it an...
  • pobo90
  • Newbie
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

While the Internet is available the app says that I'm offline

PlanPremium - Version 8.4.63.684 armV?CountryTurkey DeviceGalaxy Note II (GT-N7100) Operating SystemAndroid 4.4.2 My Question or IssueAlthough I am connected to the Internet and not in offline mode the app says that I am in offline mode. While the ap...

  • Casual Listener
  • Plan Premium - Version 8.4.63.684 armV? Country Turkey  Device Galaxy Note II (GT-N7100)  Operating System Android 4.4.2   My Question or Issue Although I am connected to the...
  • VsTheWall
  • Newbie
  • 803 Views
  • 3 replies
  • 0 likes
  • 803 Views
  • 3 replies
  • 0 likes

Solved!! How do I reorder songs in my playlist on my phone?

I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.

  • Music Fan
  • I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.
  • Ianmax
  • Newbie
  • 115782 Views
  • 25 replies
  • 10 likes
  • 115782 Views
  • 25 replies
  • 10 likes

Superuser Contribution help me

some songs are not playin ı when touch    device LG K10

  • Newbie
  • some songs are not playin ı when touch       device LG K10
  • Alfredo
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had stogare section under the others section. But now i ve got nothing but log out section.

As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update. Do anyone have a solution for this? PlanPremiumCou...

  • Newbie
  • As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update....
  • Alfredo
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes