Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51339 Views
  • 66 replies
  • 25 likes
  • 51339 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881846 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881846 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27365 Views
  • 4 replies
  • 0 likes
  • 27365 Views
  • 4 replies
  • 0 likes

Superuser Contribution Volume goes up and down

PlanPremiumCountry USADevice Samsung galaxy 7 My Question or IssueMy phone constantly changes the volume of spotify up and down randomly. This doesn't change the visual of the my media volume but it does affect what I am hearing. I know people have s...

  • Newbie
  •   Plan Premium Country  USA Device  Samsung galaxy 7   My Question or Issue My phone constantly changes the volume of spotify up and down randomly.  This doesn't cha...
  • Alfredo
  • Roadie
  • 1158 Views
  • 1 replies
  • 0 likes
  • 1158 Views
  • 1 replies
  • 0 likes

Android Auto doesnt recognize spotify premium.

PlanPremiumCountryUS Device(Samsung Note 8Operating SystemNewest andriod os My Question or Issue Ever since i started using Waze for my gps android auto wont recognize that my spotify account is premium when i ask for it to play specific songs. Tried...

  • Newbie
  •   Plan Premium Country US   Device (Samsung Note 8 Operating System Newest andriod os   My Question or Issue   Ever since i started using Waze for my gps android auto...
  • 528 Views
  • 0 replies
  • 0 likes
  • 528 Views
  • 0 replies
  • 0 likes

Spotify stop playing music - LG G6

PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...

  • Casual Listener
  • Plan Premium Country  Poland Device LG G6 Operating System Android 8.0.0   My Question or Issue  Since about a week I have very annoying problem with Spotify. It stops playi...
  • Tayl222
  • Casual Listener
  • 803 Views
  • 1 replies
  • 2 likes
  • 803 Views
  • 1 replies
  • 2 likes

Cambiar cancion en barra de notificaciones

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar.Plan País GuatemalaDispositivo Samsung Galaxy tab ASistema operativoAndroid 6.0.1 Mi pregunta o problema Al escuc...

  • Newbie
  • No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar. Plan   País  Guatemala Dispositivo  Sams...
  • 514 Views
  • 0 replies
  • 0 likes
  • 514 Views
  • 0 replies
  • 0 likes

Radio Missing

With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?

  • Regular
  • With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?
  • neslyl
  • Casual Listener
  • 6944 Views
  • 6 replies
  • 4 likes
  • 6944 Views
  • 6 replies
  • 4 likes

Se cierra sesión inesperadamente y se pierden las descargas

Tengo un Iphone 7 con memoria interna de 128gb, he usado mucho tiempo spotify y van 2 ocasiones que cierra sesión (SOLO) y la música descargada se pierde... me ha sucedido durante viajes y me he quedado completamente sin música. Creo que voy a cambia...

  • Newbie
  • Tengo un Iphone 7 con memoria interna de 128gb, he usado mucho tiempo spotify y van 2 ocasiones que cierra sesión (SOLO) y la música descargada se pierde... me ha sucedido durante viajes y me he qued...
  • 518 Views
  • 0 replies
  • 0 likes
  • 518 Views
  • 0 replies
  • 0 likes

Cannot shuffle by Artist from downloaded playlist

PlanPremium (Student)CountryUSDeviceGoogle Pixel 2Operating SystemAndroid Oreo 8.1.0 My Question or Issue Has the feature and/or option to search a playlist by a specific artist and then be able to shuffle songs filtered to that specific artist been ...

  • Newbie
  • Plan Premium (Student) Country US Device Google Pixel 2 Operating System Android Oreo 8.1.0   My Question or Issue  Has the feature and/or option to search a playlist by a specifi...
  • thnkwthprtls
  • Regular
  • 635 Views
  • 2 replies
  • 1 likes
  • 635 Views
  • 2 replies
  • 1 likes

Notifications go off when I skip a song, How to turn it off?

Planning, premiumCountry, US Device, Active s7 My Question or IssueMy Spotify plays my notification sound (and vibration if set to that) when I press the next button and the play button how do I fix it. It's incredibly loud and annoying.

  • Casual Listener
  • Planning, premium Country, US   Device, Active s7     My Question or Issue My Spotify plays my notification sound (and vibration if set to that) when I press the next button and...
  • Loxer
  • Community Legend
  • 2189 Views
  • 5 replies
  • 0 likes
  • 2189 Views
  • 5 replies
  • 0 likes

playing music and creating lists

PlanFreeCountry HollandDevicesamsungOperating SystemAndroid My Question or IssueHow can I play a song without just hearing the example of the song? My friend send me a list via Whatsapp. how can I save this list in my library?

  • Casual Listener
  • Plan Free Country  Holland Device samsung Operating System Android   My Question or Issue How can I play a song without just hearing the example of the song?  My friend send...
  • Loxer
  • Community Legend
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Spotify opens randomly by itself on android

PlanPremiumDevicephone, tabletOperating SystemAndroid Oreo 8.1, Marshmallow 6.0 My Question or IssueRandomly throughout the day, Spotify has started to launch by itself. This ws never a problem until just recently, and on two of my devices (phone and...

  • Regular
  • Plan Premium Device phone, tablet Operating System Android Oreo 8.1, Marshmallow 6.0   My Question or Issue Randomly throughout the day, Spotify has started to launch by itself. Thi...
  • 1521 Views
  • 0 replies
  • 10 likes
  • Automatically opens spotify
    Autostart
  • 1521 Views
  • 0 replies
  • 10 likes

Accidentally Blocked a song ( the o with line)

PlanPremiumCountryUSA Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. and when i look into how to fix it? i find that appearantly is a...

  • Newbie
  • Plan Premium Country USA  Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. ...
  • 1009 Views
  • 0 replies
  • 0 likes
  • 1009 Views
  • 0 replies
  • 0 likes

Superuser Contribution Wrong/Delayed Song Title during bluetooth usage

Hello,PlanPremiumCountryGermanyDeviceXiaomi Mi Mix 2sOperating SystemAndroid 8.0 Oreo My Question or Issue Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s with Android 8.0 Oreo. Unfortunately I've noticed an issue with bluetooth Usage in ...

  • Casual Listener
  • Hello, Plan Premium Country Germany Device Xiaomi Mi Mix 2s Operating System Android 8.0 Oreo   My Question or Issue  Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s ...
  • Alfredo
  • Roadie
  • 5571 Views
  • 1 replies
  • 2 likes
  • 5571 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playing via Bluetooth in car (Skoda) meta data always showing previous song after skipping

PlanPremiumCountrySwedenDeviceHuawei P10 latest build 8.0.0.360(C432)Operating SystemAndroid 8 My Question or IssueOn Android 7, playing Spotify via bluetooth in car Skoda Superb 2016, I can see the metadata without problems. But after upgrade to And...

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei P10 latest build 8.0.0.360(C432) Operating System Android 8   My Question or Issue On Android 7, playing Spotify via bluetooth in car Skoda Su...
  • Alfredo
  • Roadie
  • 1563 Views
  • 1 replies
  • 0 likes
  • 1563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search music problems

PlanPremiumCountry DeviceSamsung Galaxy 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I go to search for a song and play it from the search area it doesn't play that song, it plays something completely random...an...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I go to search for a song and play i...
  • Alfredo
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

App loads with black screen on S8.

I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have to unstiall the app and lost all my downloaded music which...

  • Newbie
  •   I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have...
  • remiorange
  • Music Fan
  • 838 Views
  • 2 replies
  • 0 likes
  • 838 Views
  • 2 replies
  • 0 likes

Spotify disabled as option in Alexa

Need help..When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but it is greyed out and cannot be selected.I have a premium account and ...

  • Casual Listener
  • Need help.. When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but ...
  • vdm1t-il3_45b
  • Casual Listener
  • 81316 Views
  • 25 replies
  • 22 likes
  • 81316 Views
  • 25 replies
  • 22 likes

Superuser Contribution 2 headsets playing same spotifty tunes- together one account male-female

I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.

  • Casual Listener
  • I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.
  • SergioDavid
  • Roadie
  • 497 Views
  • 1 replies
  • 0 likes
  • Android
    Social
  • 497 Views
  • 1 replies
  • 0 likes

Video Ads

So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is by closing down (completely) spotify and opening i...

  • Newbie
  • So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

App not responding

Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I need my music!!! Please help. Country UsaDeviceMotoz2 ...

  • Newbie
  • Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I nee...
  • Whatson
  • Casual Listener
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes