Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46502 Views
  • 66 replies
  • 25 likes
  • 46502 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879772 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879772 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26840 Views
  • 4 replies
  • 0 likes
  • 26840 Views
  • 4 replies
  • 0 likes

[Android 7.0] Fluctuating volume

PlanPremiumDeviceHuawei P10 liteOperating SystemAndroid 7.0 My Question or Issue The volume drastically goes up and down while listening to music with headphones. The actual volume does not appear to change on screen but I can clearly hear the differ...

  • Newbie
  • Plan Premium Device Huawei P10 lite Operating System Android 7.0  My Question or Issue  The volume drastically goes up and down while listening to music with headphones. The actual v...
  • e114-bkork_hi
  • Casual Listener
  • 687 Views
  • 1 replies
  • 1 likes
  • 687 Views
  • 1 replies
  • 1 likes

I updated my spotify app and now my library is replaced with favorites.

So recently updated my spotify app on android. Everything looks fine, expect the library of songs got replaced with favorites. So that means i cant look up what song i have in my library. Also if i shuffe the favorites, it dosent really shuffle the s...

  • Roadie
  • So recently updated my spotify app on android. Everything looks fine, expect the library of songs got replaced with favorites. So that means i cant look up what song i have in my library. Also if i s...
  • Miagrace1011
  • Newbie
  • 2528 Views
  • 14 replies
  • 2 likes
  • 2528 Views
  • 14 replies
  • 2 likes

Why I can't change the timeline of the local files synced with my phone?

PlanPremium CountryBrazil DeviceGalaxy A9 Operating SystemAndroid 6.0.1 My Question or IssueI can't choose wich part of the timeline of the song I wanna hear, when I click on the timeline the song just restart from 0m00s.Happens only with the songs t...

  • Casual Listener
  • Plan Premium   Country Brazil   Device Galaxy A9   Operating System Android 6.0.1   My Question or Issue I can't choose wich part of the timeline of the song I wanna ...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Android auto repeating requested song at random

PlanPREMIUM familyCountry usaDeviceSamsung Galaxy S9+Operating SystemAndroid 9.0 My Question or Issue Basically whenever I ask Google to play a song.... it will play the song and then move on to the next... sometimes maybe even a few. But then it wil...

  • Newbie
  • Plan PREMIUM family Country  usa Device Samsung Galaxy S9+ Operating System Android 9.0   My Question or Issue   Basically whenever I ask Google to play a song.... it will p...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Playlist folders not loading.

PlanPremiumCountry United StatesDeviceLG Stylo 2Operating SystemAndroid 5.1.1 My Question or Issue I have a lot of playlist folders. Inside those folders contain a lot of playlists. Each playlist usually has an album in them. However, recently these ...

  • Newbie
  • Plan Premium Country  United States Device LG Stylo 2 Operating System Android 5.1.1   My Question or Issue  I have a lot of playlist folders. Inside those folders contain a ...
  • 453 Views
  • 0 replies
  • 1 likes
  • 453 Views
  • 0 replies
  • 1 likes

Solved!! Musica trava com 1 segundo e depois volta.

Sempre que coloco uma musica no smartphone (Moto Z2 Force, Android Oreo) e ela chega no primeiro segundo acaba dando uma travada e depois volta, reparei que em pouquissimas musicas isso nao ocorre mas e uma entre mil praticamente. Chegou no 1 segundo...

  • Visitor
  • Sempre que coloco uma musica no smartphone (Moto Z2 Force, Android Oreo) e ela chega no primeiro segundo acaba dando uma travada e depois volta, reparei que em pouquissimas musicas isso nao ocorre ma...
  • viniciusramsal
  • Newbie
  • 7872 Views
  • 15 replies
  • 2 likes
  • 7872 Views
  • 15 replies
  • 2 likes

"Favorite songs" Playlist

My Question or IssueHi everyone!Okay so I have an android (Galaxy S7 Edge), and recently the spotify app updated and it messed up all of the saved songs that I had on my favorites playlist. About half of the songs that I originally had in there are g...

  • Newbie
  • My Question or Issue Hi everyone! Okay so I have an android (Galaxy S7 Edge), and recently the spotify app updated and it messed up all of the saved songs that I had on my favorites playlist. About...
  • 3577 Views
  • 0 replies
  • 5 likes
  • 3577 Views
  • 0 replies
  • 5 likes

Offline songs repeat even on shuffle

PlPremiumOperating SystemAndroid Oreo My Question or IssueI have downloaded a playlist on my android tablet. When I select shuffle all it does shuffle the songs from the playlist, but when it reaches the last song of the queue returns from start and ...

  • Casual Listener
  • Pl Premium Operating System Android Oreo   My Question or Issue I have downloaded a playlist on my android tablet. When I select shuffle all it does shuffle the songs from the playlis...
  • 298 Views
  • 0 replies
  • 1 likes
  • 298 Views
  • 0 replies
  • 1 likes

NFC Specific Playlist

Dear community, I'm currently trying to work with NFC tags to open spotify and start playing a specific playlist.It starts up Spotify, it goes to the next song but it plays from the current playlist and does not re-direct to the playlist I want it to...

  • Newbie
  • Dear community,   I'm currently trying to work with NFC tags to open spotify and start playing a specific playlist. It starts up Spotify, it goes to the next song but it plays from the curren...
  • 651 Views
  • 0 replies
  • 1 likes
  • 651 Views
  • 0 replies
  • 1 likes

Songs being deleted every time the app updates

PlanPremiumCountryBrazil DeviceMotorola Moto g 5Operating SystemAndroid 7.0 My Question or IssueMy songs are completely erased from the app whenever the, they are out of the application but still take up space on the device, can anyone help me? Does ...

  • Newbie
  •   Plan Premium Country Brazil   Device Motorola Moto g 5 Operating System Android 7.0   My Question or Issue My songs are completely erased from the app whenever the, they ...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Geen Facebook en vrienden meer

Ik krijg geen activiteiten meer te zien van vrienden. Als ik in het menu naar Instellingen > Sociaal ga staat er geen optie voor Facebook er niet meer in. Dit is zowel op mijn Chromebook (Android) als op mijn iPhone (iOS). PlanFree Country Nederland ...

  • Casual Listener
  • Ik krijg geen activiteiten meer te zien van vrienden. Als ik in het menu naar Instellingen > Sociaal ga staat er geen optie voor Facebook er niet meer in. Dit is zowel op mijn Chromebook (Android)...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

downloaded music category

PlanFree/PremiumCountry ArgentinaDeviceDesktopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHola, me resulta difícil encontrar en la aplicación de escritorio y móvil la categoría que muestr sólo la música descargada. Si ...

  • Casual Listener
  • Plan Free/Premium Country  Argentina Device Desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hola, me resulta difícil encontrar en la a...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Speicherort problem android

Spotify premium auf android 7.0 (samsung a3 2017). Auf spotify eingestellt, dass die Daten auf SD Karte gespeichert werden soll. Wenn ich neue Lieder speichere, oder auch eine Playlist herunterlade, dann wird sowolh die Dateien auf dem Gerätspeicher ...

  • Casual Listener
  • Spotify premium auf android 7.0 (samsung a3 2017). Auf spotify eingestellt, dass die Daten auf SD Karte gespeichert werden soll. Wenn ich neue Lieder speichere, oder auch eine Playlist herunterlade, ...
  • black2005
  • Newbie
  • 1042 Views
  • 1 replies
  • 0 likes
  • 1042 Views
  • 1 replies
  • 0 likes

Do Downloaded Playlists Ever Expire?

Plan: PremiumCountry: USADevice: Google Pixel My Question or Issue:I will be traveling out of the country with no internet for about 2 weeks. Will my downloaded playlists expire at any point? In the past on other services I've had situations where th...

  • Casual Listener
  • Plan: Premium Country: USA Device: Google Pixel   My Question or Issue: I will be traveling out of the country with no internet for about 2 weeks.  Will my downloaded playlists e...
  • Maxim
  • Spotify Star
  • 2577 Views
  • 1 replies
  • 0 likes
  • 2577 Views
  • 1 replies
  • 0 likes

Spotify playing random songs

PlanPremiumCountry HollandDeviceHuawei mate 10 proOperating SystemAndroid/EMUI8 My Question or IssueWhen I am listening to an album and I want to select another song it randomly playes another song from the alum. Any solution?

  • Newbie
  • Plan Premium Country  Holland Device Huawei mate 10 pro Operating System Android/EMUI8   My Question or Issue When I am listening to an album and I want to select another song it ...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Problemas em "filtrar" faixas no Android

Olá a todos. Estou com um problema em filtrar faixas no meu android. Todas as vezes que acesso minhas playlists e utilizo a ferramenta "filtrar", o aplicativo dá um "bug"; eu clico em uma determinada música e o spotify reproduz outra faixa (geralment...

  • Visitor
  • Olá a todos. Estou com um problema em filtrar faixas no meu android. Todas as vezes que acesso minhas playlists e utilizo a ferramenta "filtrar", o aplicativo dá um "bug"; eu clico em uma determinada...
  • Bittencourt
  • Spotify Star
  • 339 Views
  • 1 replies
  • 1 likes
  • 339 Views
  • 1 replies
  • 1 likes

Superuser Contribution Trouble With Playlist

So with my playlist when I go search a certain band and try to play the first song it plays my first song of my playlist. So instead of listening to what I wanted it plays my very first song on my playlist. Kinda making me angry....

  • Casual Listener
  • So with my playlist when I go search a certain band and try to play the first song it plays my first song of my playlist. So instead of listening to what I wanted it plays my very first song on my pl...
  • Cupcakehater20
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Premium funktioniert nicht

Hab mir gestern einen Gutscheincode für Premium geholt und den danach eingelöst. In Google Chrome wird mir angezeigt das ich Premium habe einen Monat lang aber in der App hab ich noch den Free-Modus. Was soll ich tun?

  • Newbie
  • Hab mir gestern einen Gutscheincode für Premium geholt und den danach eingelöst. In Google Chrome wird mir angezeigt das ich Premium habe einen Monat lang aber in der App hab ich noch den Free-Modus....
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

How my music sound

A few days ago my music started to sound slower and deeper than usual in my android mobile, and I haven't changed anything. I can't find an option to fix it, please help me.

  • Newbie
  • A few days ago my music started to sound slower and deeper than usual in my android mobile, and I haven't changed anything. I can't find an option to fix it, please help me.
  • Percy_NZ
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Stops playing on same songs repeatedly

-Spotify Free on Samsung J3 Eclipse running Android NeugetWhenever I play my playlists on my phone, it will often stop playing at the same point of the same songs and just pause. I can't unpause it and restarting the app doesn't work. I do have a pc ...

  • Newbie
  • -Spotify Free on Samsung J3 Eclipse running Android Neuget Whenever I play my playlists on my phone, it will often stop playing at the same point of the same songs and just pause. I can't unpause it...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes