Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51084 Views
  • 66 replies
  • 25 likes
  • 51084 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881686 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881686 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27319 Views
  • 4 replies
  • 0 likes
  • 27319 Views
  • 4 replies
  • 0 likes

Superuser Contribution UI bug on Android

PlanPremiumCountryFrance DeviceXiaomiOperating SystemAndroid My Question or IssueI just wanted to notify you that the character " ' " is not correctly displayed on the card of the playlists. See the image attached on the description of the playlist "...

  • Newbie
  •   Plan Premium Country France  Device Xiaomi Operating System Android   My Question or Issue I just wanted to notify you that the character " ' " is not correctly displayed ...
  • Spigos
  • Newbie
  • 498 Views
  • 4 replies
  • 0 likes
  • 498 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't Search liked Songs [Android]

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueEver since the Spotify update on 6/28/22 I am unable to search for songs in my library/liked Songs/playlist. If I type the name of a song is shows up as ...

  • Casual Listener
  • Plan Premium Country USA  Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue Ever since the Spotify update on 6/28/22 I am unable to search for ...
  • Mia2904
  • Casual Listener
  • 1212 Views
  • 4 replies
  • 1 likes
  • 1212 Views
  • 4 replies
  • 1 likes

Superuser Contribution Switch device while shuffling across multiple folders

I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but not on mobile anymore for a long time now (please br...

  • Newbie
  • I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but n...
  • Not applicable
  • 323 Views
  • 2 replies
  • 0 likes
  • Connect to device
    Play Folder
  • 323 Views
  • 2 replies
  • 0 likes

Spotify App on not updating Podcasts on Android.

Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new.From the home screen, selecting the appropriate podcast th...

  • Casual Listener
  • Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new. From ...
  • Cturboaddict
  • Casual Listener
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crash 8.8.96. 364

PlanPremiumCountryFrance DevicePoco f1 Operating SystemMIUI 11.0.9.0 - Android 10 My Question or IssueRecently, while I could listen to the music etc., and have access to the history, my app crashed when I tried to access the parameters section. I th...

  • Regular
  • Plan Premium Country France  Device Poco f1  Operating System MIUI 11.0.9.0 - Android 10        My Question or Issue Recently, while I could listen to the mu...
  • Lyubka
  • Moderator
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

Superuser Contribution I'm unable to see videos on my Spotify “artist for video” section idk why

I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the vids they upload, it's been almost a week and am not su...

  • Visitor
  • I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the ...
  • ale_gliz
  • Newbie
  • 1239 Views
  • 2 replies
  • 0 likes
  • 1239 Views
  • 2 replies
  • 0 likes

Superuser Contribution 'your combination does not match' error is showing

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

  • Visitor
  • 'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
  • Joan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pair my echo show to my phone spotify

My echo show is playing Spotify but not the one I have on my phone which is premium

  • Visitor
  • My echo show is playing Spotify but not the one I have on my phone which is premium
  • Ivelina
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cuts out after a while, songs keep timing indefinitely

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has mainly been happening on my Klipsch speaker with Google Assistant, but I seem to rec...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This ha...
  • mvrab
  • Casual Listener
  • 1867 Views
  • 2 replies
  • 0 likes
  • 1867 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs abspielen und gleichzeitig Internet nutzen

Was ich habe:sowohl Premium als auch kostenlose VersionSamsung Galaxy A 52, Android 13Meine Frage oder mein ProblemBeim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger Nutzung des Internets (Surfen, Abrufen von Mails, Social Med...

  • Newbie
  • Was ich habe: sowohl Premium als auch kostenlose Version Samsung Galaxy A 52, Android 13 Meine Frage oder mein Problem Beim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger N...
  • Ivelina
  • Moderator
  • 471 Views
  • 1 replies
  • 1 likes
  • 471 Views
  • 1 replies
  • 1 likes

Spotify will not play on Marshal Kilburn (and other older devices) via Bluetooth since "Jam" update

PlanPremiumCountryGermanyDeviceMotorola G42, Marshal Kilburn, Fiat/Chrysler UConnectOperating SystemAndroid 13 My Question or IssueSpotify refuses to play audio via Bluetooth on my Marshall Kilburn device when connected with a Motorola Moto G42 Andro...

  • Casual Listener
  • Plan Premium Country Germany Device Motorola G42, Marshal Kilburn, Fiat/Chrysler UConnect Operating System Android 13   My Question or Issue Spotify refuses to play audio via Blue...
  • Ze_em
  • Casual Listener
  • 714 Views
  • 1 replies
  • 0 likes
  • 714 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa multiroom doesn't work with LG SP9YA Soundbar.

PlanPremiumCountryFranceDeviceHuawei Mate 20 pro / Macbook Pro 16Operating SystemOSX/Android/Windows 10 My IssueWhen I pick "Living Room" music group created in Alexa that includes LG_Speaker_SP9YA then the sound plays on all other Alexa devices (5) ...

  • Casual Listener
  • Plan Premium Country France Device Huawei Mate 20 pro / Macbook Pro 16 Operating System OSX/Android/Windows 10   My Issue When I pick "Living Room" music group created in Alexa that in...
  • deetothejay
  • Casual Listener
  • 1339 Views
  • 7 replies
  • 1 likes
  • 1339 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Why does Spotify use mobile data when I told it not to?

What I want to accomplish:I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all. What I have:Premium, Android 12, Fairphone FP4. What measures I've taken:1) I my phone settings -> apps -> Spo...

  • Casual Listener
  • What I want to accomplish: I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all.   What I have: Premium, Android 12, Fairphone FP4...
  • joojanta
  • Newbie
  • 7242 Views
  • 6 replies
  • 2 likes
  • 7242 Views
  • 6 replies
  • 2 likes

Superuser Contribution Downloading local files from PC

PlanPremiumCountryBrazilDeviceGalaxy A31Operating SystemAndroid 11 My Question or IssueI am trying to add some mp3 files on my PC to a playlist and then download the playlist on my phone. This worked just fine 2 months ago, but for whatever reason, I...

  • Regular
  • Plan Premium Country Brazil Device Galaxy A31 Operating System Android 11   My Question or Issue I am trying to add some mp3 files on my PC to a playlist and then download the playlist...
  • elvislein
  • Visitor
  • 1240 Views
  • 9 replies
  • 2 likes
  • 1240 Views
  • 9 replies
  • 2 likes

Fix app crashes

This is not a new idea but something that needs serious attention from the devs of the app. I have the app both on my Samsung Tab s9 and Samsung S20, but I have experienced frequent crashes of the app and its getting frustrating. I have looked at rec...

  • Visitor
  • This is not a new idea but something that needs serious attention from the devs of the app. I have the app both on my Samsung Tab s9 and Samsung S20, but I have experienced frequent crashes of the ap...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast videos not showing when connected to bluetooth speakers

PlanPremiumCountryPhilippinesDeviceSamsung S23 UltraOperating SystemAndroid 14My Question or IssueVideo podcasts aren't showing (just audio) when connected to Bluetooth speakers, videos play fine when just on phone speakers. Tried reinstalling, clear...

  • Casual Listener
  •   Plan Premium Country Philippines Device Samsung S23 Ultra Operating System Android 14 My Question or Issue Video podcasts aren't showing (just audio) when connected to Bluetooth spea...
  • MihailY
  • Moderator
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Superuser Contribution Won't play songs I've played before

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System Android 11 latest update installed 9th of november 2020   My Question or Issue Since 2 weeks when I want ...
  • dbmfk
  • Visitor
  • 1242 Views
  • 5 replies
  • 0 likes
  • 1242 Views
  • 5 replies
  • 0 likes