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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43027 Views
  • 66 replies
  • 25 likes
  • 43027 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878296 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878296 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

When clicking on a song in a playlist it plays a different song on the playlist

When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update

  • Casual Listener
  • When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update
  • SeanRyan
  • Casual Listener
  • 590 Views
  • 3 replies
  • 4 likes
  • 590 Views
  • 3 replies
  • 4 likes

Playlist problem.

i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM

  • Casual Listener
  • i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Downloading Playlist - stuck at the last song

So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck on "Downloading" at varying percentages. I have tried reinstalling, and redownloading but the notficiation is always there. So...

  • Newbie
  • So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck  on "Downloading" at varying percentages. I have tried reinstalling, a...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Stop play Musik

The App stop play music after ~2minutes when im out of the App pls help me

  • Newbie
  • The App stop play music after ~2minutes when im out of the App pls help me 
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Music downloading to SD card, yet still taking up internal storage space (Galaxy S7/Nougat).

Greetings, Hello, I've been using a Galaxy S7 with Spotify for a few months now. I've never been able to get my music to save to the micro SD card. Last night I upgraded to Nougat 7.0. I did a complete device wipe with the new update and was hoping t...

  • Regular
  • Greetings,   Hello,    I've been using a Galaxy S7 with Spotify for a few months now. I've never been able to get my music to save to the micro SD card. Last night I upgraded to No...
  • emilyxo
  • Regular
  • 10208 Views
  • 24 replies
  • 0 likes
  • 10208 Views
  • 24 replies
  • 0 likes

Premium account

I've received a payment confirmation by email days ago, but my premium account was not released yet ...

  • Newbie
  • I've received a payment confirmation by email days ago, but my premium account was not released yet ...   
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Spotify continually restarts playing in my car

On WIFI spotify continually starts playing after I turn on the engine, hang up a call or make a call, or sometimes for no reason. It mostly happens in my car but sometimes also just randomly out of my car, in these occasions my only options are throw...

  • Newbie
  • On WIFI spotify continually starts playing after I turn on the engine, hang up a call or make a call, or sometimes for no reason. It mostly happens in my car but sometimes also just randomly out of m...
  • 366 Views
  • 0 replies
  • 1 likes
  • 366 Views
  • 0 replies
  • 1 likes

Searching in playlist does not work

Because I have a large playlist, I use the search in playlist to search for songs. Since 2/3 days the search does not work anymore. If I search a song and I click on it, my Spotify does not play this song but just the first song in my overall playlis...

  • Newbie
  • Because I have a large playlist, I use the search in playlist to search for songs. Since 2/3 days the search does not work anymore. If I search a song and I click on it, my Spotify does not play this...
  • 589 Views
  • 0 replies
  • 8 likes
  • 589 Views
  • 0 replies
  • 8 likes

Video On Android

When connected to a internet that have an ip address from Puerto Rico the videos doe snot play I have premium it does not makes sense. Are you bloking Puerto Rico? We are the same as the US.

  • Regular
  • When connected to a internet that have an ip address from Puerto Rico the videos doe snot play I have premium it does not makes sense. Are you bloking Puerto Rico? We are the same as the US.
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

spotify modo aleatório desativando sozinho

meu spotify está com um bug que quando ativo o modo aleatório e escolho outra música, o aleatório desativa sozinhoalém disso, o nome das minhas playlists estão bugadas também, como por exemplo, ao invés de estar apenas escrito "punk" estra escrito "p...

  • Newbie
  • meu spotify está com um bug que quando ativo o modo aleatório e escolho outra música, o aleatório desativa sozinho além disso, o nome das minhas playlists estão bugadas também, como por exemplo, ao ...
  • 607 Views
  • 0 replies
  • 5 likes
  • 607 Views
  • 0 replies
  • 5 likes

Way to prevent duplicates in playlists.

Hi, When i click on a song in a playlist it plays a different song on the playlist, this has only happens on Android and has only been applied since the latest update of Spotify

  • Casual Listener
  • Hi, When i click on a song in a playlist it plays a different song on the playlist, this has only happens on Android and has only been applied since the latest update of Spotify
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

No recibo las notificaciones de los nuevos lanzamientos

Esto me ocurre ya desde hace un año. Al final me he decidido comentarlo, por saber si hay alguna solución ya que en la aplicación tengo activadas las notificaciones y nunca recibo, de vez en cuando de algunos artistas que sigo, pero muy poco. Recuerd...

  • Visitor
  • ...anzamiento. Ahora me tengo que pasar por los perfiles de los artistas para ver si han sacado alguna nueva canción, de hecho uno de los artistas que sigo ya había publicado tres nuevas canciones de hace m...
  • user-removed
  • Not applicable
  • 2903 Views
  • 4 replies
  • 7 likes
  • 2903 Views
  • 4 replies
  • 7 likes

Ho un problema

Ciao il mio problema e che ho messo delle musiche che avevo ne cellulare e le ho messe nella mia playlist il problema e che non posso andare avanti di minuti con la canzone prima lo potevo fare ora no pls help

  • Newbie
  • Ciao il mio problema e che ho messo delle musiche che avevo ne cellulare e le ho messe nella mia playlist il problema e che non posso andare avanti di minuti con la canzone prima lo potevo fare ora n...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Playlist problem

Hey so when i ues the filter on my phone to listen to a song in my playlist i tap that song and a nother song start playing it's like its is not search and help would me lovely

  • Newbie
  • Hey so when i ues the filter on my phone to listen to a song in my playlist i tap that song and a nother song start playing it's like its is not search and help would me lovely
  • 181 Views
  • 0 replies
  • 1 likes
  • 181 Views
  • 0 replies
  • 1 likes

It's not working

After the last update the app it's not working anymore, i select a music (when i put offline mode) and the app close, or the music don't start, and i try to change the music but any of them work anymore.

  • Newbie
  • After the last update the app it's not working anymore, i select a music (when i put offline mode) and the app close, or the music don't start, and i try to change the music but any of them work anym...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Spotify changing playlists on it's own

Sometimes when i'm listening spotify for a long time it juts changes the playlist itself For example i listen to Artist X's playlist but suddenly spotify starts playing artist Y's song.Is that supposed to happen? And what's more annoying is the fact ...

  • Casual Listener
  • Sometimes when i'm listening spotify for a long time it juts changes the playlist itself   For example i listen to Artist X's playlist but suddenly spotify starts playing artist Y's song. Is ...
  • Tuuki
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Downloading

I've recently got premium and on my Android there doesn't seem to be an option to download songs like what it used to. It has to be a newer version but I'm iPad it is still the same and works perfectly fine.

  • Newbie
  • I've recently got premium and on my Android there doesn't seem to be an option to download songs like what it used to. It has to be a newer version but I'm iPad it is still the same and works perfect...
  • Joe
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Searching for a Specific Artists/Tracks Problem

When I use the spotify search function within the playlist and I go to say look up say Oliver Tree and I choose one of the songs it plays the songs that are at the top of the actual playlist. So when I press a song in a sense it plays whats underneat...

  • Newbie
  • When I use the spotify search function within the playlist and I go to say look up say Oliver Tree and I choose one of the songs it plays the songs that are at the top of the actual playlist. So when...
  • 260 Views
  • 0 replies
  • 4 likes
  • 260 Views
  • 0 replies
  • 4 likes

Android update problems

I have the free version of Spotify. I just updated Spotify on my Android device LG G6. I got back on Spotify this morning and can't find all the music and playlist I have made and saved. I do not like the new update. There is no songs button at the t...

  • Newbie
  • I have the free version of Spotify. I just updated Spotify on my Android device LG G6. I got back on Spotify this morning and can't find all the music and playlist I have made and saved. I do not lik...
  • Joe
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes