Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47876 Views
  • 66 replies
  • 25 likes
  • 47876 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880424 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880424 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26932 Views
  • 4 replies
  • 0 likes
  • 26932 Views
  • 4 replies
  • 0 likes

If I select a specific song it just plays the song that is there in normal playlist view

When I select a song on my Honor it will only play the song that was there before. I have a playlist with about 3000 songs in it and it will only play in order it won't let me select any songs by a specific artist. I have attached a picture. What I h...

  • Casual Listener
  • When I select a song on my Honor it will only play the song that was there before. I have a playlist with about 3000 songs in it and it will only play in order it won't let me select any songs by a s...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Solved!! Where is the song radio feature in the new version?

Where are all the songs? How can I start a song based radio? 

  • Casual Listener
  • Where are all the songs? How can I start a song based radio? 
  • Di0r
  • Casual Listener
  • 6276 Views
  • 5 replies
  • 0 likes
  • 6276 Views
  • 5 replies
  • 0 likes

Playlist randomness

Hey Everyone could somebody help me out... Ive been a spotify customer now for years and this is the first time something has confused me... I drive a lot and I have a load of playlists that I have lovingly put together with a load of my fave albums ...

  • Music Fan
  • Hey Everyone   could somebody help me out... Ive been a spotify customer now for years and this is the first time something has confused me... I drive a lot and I have a load of playlists that...
  • 1233448284
  • Regular
  • 407 Views
  • 4 replies
  • 1 likes
  • 407 Views
  • 4 replies
  • 1 likes

When clicking on a song in a playlist it plays a different song on the playlist

When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update

  • Casual Listener
  • When i click on a song in a playlist it plays a different song on the playlist, this only happens on Android and has only started to happen this the latest update
  • SeanRyan
  • Casual Listener
  • 602 Views
  • 3 replies
  • 4 likes
  • 602 Views
  • 3 replies
  • 4 likes

Playlist problem.

i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM

  • Casual Listener
  • i choose an artist and it plays from the top of the list not the artist. PISSING ME OFF. I ALREADY UNINSTALLED AND REINSTALLED. SAME PROBLEM
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Downloading Playlist - stuck at the last song

So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck on "Downloading" at varying percentages. I have tried reinstalling, and redownloading but the notficiation is always there. So...

  • Newbie
  • So everytime I download an album or playlist, it would show as "Downloaded" on the app, but the notification would be stuck  on "Downloading" at varying percentages. I have tried reinstalling, a...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Stop play Musik

The App stop play music after ~2minutes when im out of the App pls help me

  • Newbie
  • The App stop play music after ~2minutes when im out of the App pls help me 
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Music downloading to SD card, yet still taking up internal storage space (Galaxy S7/Nougat).

Greetings, Hello, I've been using a Galaxy S7 with Spotify for a few months now. I've never been able to get my music to save to the micro SD card. Last night I upgraded to Nougat 7.0. I did a complete device wipe with the new update and was hoping t...

  • Regular
  • Greetings,   Hello,    I've been using a Galaxy S7 with Spotify for a few months now. I've never been able to get my music to save to the micro SD card. Last night I upgraded to No...
  • emilyxo
  • Regular
  • 10253 Views
  • 24 replies
  • 0 likes
  • 10253 Views
  • 24 replies
  • 0 likes

Premium account

I've received a payment confirmation by email days ago, but my premium account was not released yet ...

  • Newbie
  • I've received a payment confirmation by email days ago, but my premium account was not released yet ...   
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Spotify continually restarts playing in my car

On WIFI spotify continually starts playing after I turn on the engine, hang up a call or make a call, or sometimes for no reason. It mostly happens in my car but sometimes also just randomly out of my car, in these occasions my only options are throw...

  • Newbie
  • On WIFI spotify continually starts playing after I turn on the engine, hang up a call or make a call, or sometimes for no reason. It mostly happens in my car but sometimes also just randomly out of m...
  • 379 Views
  • 0 replies
  • 1 likes
  • 379 Views
  • 0 replies
  • 1 likes

Searching in playlist does not work

Because I have a large playlist, I use the search in playlist to search for songs. Since 2/3 days the search does not work anymore. If I search a song and I click on it, my Spotify does not play this song but just the first song in my overall playlis...

  • Newbie
  • Because I have a large playlist, I use the search in playlist to search for songs. Since 2/3 days the search does not work anymore. If I search a song and I click on it, my Spotify does not play this...
  • 598 Views
  • 0 replies
  • 8 likes
  • 598 Views
  • 0 replies
  • 8 likes

Video On Android

When connected to a internet that have an ip address from Puerto Rico the videos doe snot play I have premium it does not makes sense. Are you bloking Puerto Rico? We are the same as the US.

  • Regular
  • When connected to a internet that have an ip address from Puerto Rico the videos doe snot play I have premium it does not makes sense. Are you bloking Puerto Rico? We are the same as the US.
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

spotify modo aleatório desativando sozinho

meu spotify está com um bug que quando ativo o modo aleatório e escolho outra música, o aleatório desativa sozinhoalém disso, o nome das minhas playlists estão bugadas também, como por exemplo, ao invés de estar apenas escrito "punk" estra escrito "p...

  • Newbie
  • meu spotify está com um bug que quando ativo o modo aleatório e escolho outra música, o aleatório desativa sozinho além disso, o nome das minhas playlists estão bugadas também, como por exemplo, ao ...
  • 622 Views
  • 0 replies
  • 5 likes
  • 622 Views
  • 0 replies
  • 5 likes

Way to prevent duplicates in playlists.

Hi, When i click on a song in a playlist it plays a different song on the playlist, this has only happens on Android and has only been applied since the latest update of Spotify

  • Casual Listener
  • Hi, When i click on a song in a playlist it plays a different song on the playlist, this has only happens on Android and has only been applied since the latest update of Spotify
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

No recibo las notificaciones de los nuevos lanzamientos

Esto me ocurre ya desde hace un año. Al final me he decidido comentarlo, por saber si hay alguna solución ya que en la aplicación tengo activadas las notificaciones y nunca recibo, de vez en cuando de algunos artistas que sigo, pero muy poco. Recuerd...

  • Visitor
  • ...anzamiento. Ahora me tengo que pasar por los perfiles de los artistas para ver si han sacado alguna nueva canción, de hecho uno de los artistas que sigo ya había publicado tres nuevas canciones de hace m...
  • user-removed
  • Not applicable
  • 2914 Views
  • 4 replies
  • 7 likes
  • 2914 Views
  • 4 replies
  • 7 likes

Ho un problema

Ciao il mio problema e che ho messo delle musiche che avevo ne cellulare e le ho messe nella mia playlist il problema e che non posso andare avanti di minuti con la canzone prima lo potevo fare ora no pls help

  • Newbie
  • Ciao il mio problema e che ho messo delle musiche che avevo ne cellulare e le ho messe nella mia playlist il problema e che non posso andare avanti di minuti con la canzone prima lo potevo fare ora n...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Playlist problem

Hey so when i ues the filter on my phone to listen to a song in my playlist i tap that song and a nother song start playing it's like its is not search and help would me lovely

  • Newbie
  • Hey so when i ues the filter on my phone to listen to a song in my playlist i tap that song and a nother song start playing it's like its is not search and help would me lovely
  • 184 Views
  • 0 replies
  • 1 likes
  • 184 Views
  • 0 replies
  • 1 likes

It's not working

After the last update the app it's not working anymore, i select a music (when i put offline mode) and the app close, or the music don't start, and i try to change the music but any of them work anymore.

  • Newbie
  • After the last update the app it's not working anymore, i select a music (when i put offline mode) and the app close, or the music don't start, and i try to change the music but any of them work anym...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Spotify changing playlists on it's own

Sometimes when i'm listening spotify for a long time it juts changes the playlist itself For example i listen to Artist X's playlist but suddenly spotify starts playing artist Y's song.Is that supposed to happen? And what's more annoying is the fact ...

  • Casual Listener
  • Sometimes when i'm listening spotify for a long time it juts changes the playlist itself   For example i listen to Artist X's playlist but suddenly spotify starts playing artist Y's song. Is ...
  • Tuuki
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes