Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47862 Views
  • 66 replies
  • 25 likes
  • 47862 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880406 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880406 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26931 Views
  • 4 replies
  • 0 likes
  • 26931 Views
  • 4 replies
  • 0 likes

Filter - recently added

Has anyone noticed when you sort by recently added, then search your playlist for a song, it doesn't correspond with the actual song being played ie it renders the search useless

  • Newbie
  • Has anyone noticed when you sort by recently added, then search your playlist for a song, it doesn't correspond with the actual song being played ie it renders the search useless 
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Made for you daily mix

Hi ive read that the free version now allows unlimited skips and pick the track on the daily mixs yet on my phone this is not the case but on a friends phone they can ? I have latest update on galaxy s6 ?

  • Newbie
  • Hi ive read that the free version now allows unlimited skips and pick the track on the daily mixs yet on my phone this is not the case but on a friends phone they can ?   I have latest update ...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Shuffle play on last update

Since the last main update, my playlist are supposed to play on shuffle (as it reminds every time, telling you to suscribe to premium if you DO NOT WANT to shuffle) but they play in order, maybe skipping one or two songs if so. The result: always lis...

  • Music Fan
  • Since the last main update, my playlist are supposed to play on shuffle (as it reminds every time, telling you to suscribe to premium if you DO NOT WANT to shuffle) but they play in order, maybe skip...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Spotify Crashing when using SD Card

Since the recent upate Spotify (Premium) constantly crashes when I try to use an SD card for storage. The app recognises my SD Card and will allow me to select it but as soon as the app starts it crashes again. If I select the onboard storage the app...

  • Casual Listener
  • Since the recent upate Spotify (Premium) constantly crashes when I try to use an SD card for storage. The app recognises my SD Card and will allow me to select it but as soon as the app starts it cra...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Notification won't go away

I can't remove this notification. When I open the app, there are no notifications to be found, so I don't know what it's an indicator of. There's nothing in the status bar, only this icon on the app.

  • Newbie
  • I can't remove this notification. When I open the app, there are no notifications to be found, so I don't know what it's an indicator of. There's nothing in the status bar, only this icon on the app.
  • Yori
  • Casual Listener
  • 32998 Views
  • 6 replies
  • 5 likes
  • 32998 Views
  • 6 replies
  • 5 likes

error spotify

Cant play music when I search on my playslist ,when I found the song, it sound another track from my playlist other erro, some of my track where delate

  • Newbie
  • Cant play music when I search on my playslist ,when I found the song, it sound another track from my playlist other erro, some of my track where delate
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

[Android] [Playlists] Mobile app doesn't support playlist folders

Dear Spotify support, I have updated the mobile app using Play Store, and in its last version I cannot simply take a look at playlist folders. All the playlists are shown in the one root folder instead. I have hundreds of playlists and this it critic...

  • Roadie
  • ...older instead. I have hundreds of playlists and this it critical for me to have them grouped and sorted. Besides that there used to be an option to view only public playlists. It is impossible now. In t...
  • 376 Views
  • 0 replies
  • 2 likes
  • 376 Views
  • 0 replies
  • 2 likes

Playlist problems

Before today, I was able to sort my playlist by artist and then it would sort those artists in alphabetical order, and then sort their albums in alphabetical order, and then have the songs as a tracklist. Today however, my playlist when sorted by art...

  • Newbie
  • Before today, I was able to sort my playlist by artist and then it would sort those artists in alphabetical order, and then sort their albums in alphabetical order, and then have the songs as a track...
  • frinzi
  • Casual Listener
  • 395 Views
  • 2 replies
  • 3 likes
  • 395 Views
  • 2 replies
  • 3 likes

Filter Feature Problem

Recently I was listening to my Playlist when I noticed something strange. The first song on my Playlist is called Dead Man Walking (Overture II) and on my playlist, I decided to filter the songs so I could only listen to Three Days Grace. However whe...

  • Newbie
  • Recently I was listening to my Playlist when I noticed something strange. The first song on my Playlist is called Dead Man Walking (Overture II) and on my playlist, I decided to filter the songs so I...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Radio station error

I can't get any of the radio stations to work I tried restarting and even reinstalling the app still nothing.

  • Casual Listener
  • I can't get any of the radio stations to work I tried restarting and even reinstalling the app still nothing.
  • lostmonkey
  • Casual Listener
  • 638 Views
  • 2 replies
  • 0 likes
  • 638 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random songs based on what I have in my playlist being added to my playlist?

Hey there folks. Sorry for bothering any and all of you with this situation I am currently having this evening. I recently had my Spotify app update to whatever version it is currently. I am on a Motorola Moto Z Force running Android 7.1.1. While the...

  • Newbie
  • Hey there folks. Sorry for bothering any and all of you with this situation I am currently having this evening.   I recently had my Spotify app update to whatever version it is currently. I am...
  • Alfredo
  • Roadie
  • 8391 Views
  • 3 replies
  • 1 likes
  • 8391 Views
  • 3 replies
  • 1 likes

Playlist being switched without permission

My playlist has started switching in the middle to a music album. While I did have said album saved to my library. I would start playing a separate playlist and with a minute or a song played it switches to this album. I logged out everywhere and cha...

  • Newbie
  • My playlist has started switching in the middle to a music album.  While I did have said album saved to my library. I would start playing a separate playlist and with a minute or a song played i...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Die drei fragezeichen hörbuch

Hallo, Ich kann im Filter in der drei fragezeichen Playlist noch die Folgen auswählen die ich hören möchte leider startet aber immer die erste Folge egal welche auswähleBsp: gebe im Filter ein: 067, drücke dann auf den ersten track aber es kommt das ...

  • Newbie
  • Hallo,  Ich kann im Filter in der drei fragezeichen Playlist noch die Folgen auswählen die ich hören möchte leider startet aber immer die erste Folge egal welche auswähle Bsp: gebe im Filter e...
  • 724 Views
  • 0 replies
  • 0 likes
  • 724 Views
  • 0 replies
  • 0 likes

Playlist filter doesnt work?

I have a problem with the filter, I'll give you an example because I dont know how to explain it.If I have my playlist in alphabetical order (a-z) and I want a song of black sabbath, the filter works itself, the problem is that when I want to play th...

  • Newbie
  • I have a problem with the filter, I'll give you an example because I dont know how to explain it. If I have my playlist in alphabetical order (a-z) and I want a song of black sabbath, the filter wor...
  • 543 Views
  • 0 replies
  • 1 likes
  • 543 Views
  • 0 replies
  • 1 likes

Lagging and closing

So it was only until yesterday where my spotify would lag when opening, and lag when navigating through the app, then after around 10 seconds the app just closes, without any message, i have tried everything, closing the app, fresh install, clear app...

  • Newbie
  • So it was only until yesterday where my spotify would lag when opening, and lag when navigating through the app, then after around 10 seconds the app just closes, without any message, i have tried ev...
  • 634 Views
  • 0 replies
  • 0 likes
  • Android
    Crash
    Huawei P10 lite
    Lagging
  • 634 Views
  • 0 replies
  • 0 likes

[BUG][Android]Local files do not seek properly

I have some song versions on my PC (ripped from CDs, etc), which do not exist on spotify. I add them to Local files filder on spotify on PC, and then add to playlist. When playing on a PC, everything works OK, tracks play, seek (jump to the middle of...

  • Regular
  • I have some song versions on my PC (ripped from CDs, etc), which do not exist on spotify. I add them to Local files filder on spotify on PC, and then add to playlist. When playing on a PC, everything...
  • Agent_0013
  • Regular
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Problem

I have a premium account and when im using a playlist it doesn't let me play a specific song in the playlist. When I press the song I searched for, it starts the first song in the playlist. Im using a Galaxy S9 and I have this problem on all the play...

  • Casual Listener
  • I have a premium account and when im using a playlist it doesn't let me play a specific song in the playlist. When I press the song I searched for, it starts the first song in the playlist. Im using ...
  • jodolfo
  • Casual Listener
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Spotify is only playing 30 seconds of a song. Why?

This is happening on both an apple device and an Android. Can't play a full song unless I hit shuffle. On my desktop it plays fine. Now I wouldn't mind shuffle, if the following wasn't ALSO happening. How on earth do I get spotify to stop adding song...

  • Casual Listener
  • This is happening on both an apple device and an Android.  Can't play a full song unless I hit shuffle.  On my desktop it plays fine.   Now I wouldn't mind shuffle, if the following ...
  • MrHeisenberg
  • Casual Listener
  • 66745 Views
  • 3 replies
  • 10 likes
  • 66745 Views
  • 3 replies
  • 10 likes

Missing tons of music?!?!?!?!?

I've been a longtime subscriber of spotify premium and until today have never hsd any issues with the app. As an avid music lover I have spent a lot of time developing many playlists for different vibes and atmospheres. I was about to go on a run jus...

  • Casual Listener
  • I've been a longtime subscriber of spotify premium and until today have never hsd any issues with the app. As an avid music lover I have spent a lot of time developing many playlists for different vi...
  • Swk10
  • Casual Listener
  • 496 Views
  • 4 replies
  • 1 likes
  • 496 Views
  • 4 replies
  • 1 likes