Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51640 Views
  • 66 replies
  • 25 likes
  • 51640 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881999 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881999 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27395 Views
  • 4 replies
  • 0 likes
  • 27395 Views
  • 4 replies
  • 0 likes

How to find a music that was being played by Spotify at a specific moment in time?

Is it possible to find a music from a playlist that was being played by Spotify at a specific moment in time? During the birth of my son, the doctor ran a playlist. I know the day and time of his birth so I would like to find which music was being pl...

  • Casual Listener
  • Is it possible to find a music from a playlist that was being played by Spotify at a specific moment in time? During the birth of my son, the doctor ran a playlist. I know the day and time of hi...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

No tengo la opción "almacenamiento"

Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X PlayAndroid 6.0.1Spotify versión 8.4.52.812 armV7Y mi memoria externa...

  • Casual Listener
  • Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X Play Android 6.0....
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

I couldnt delete my using records in the desktop that ı used before

Spoiler (Highlight to read)When ı am using Spotify,ı take some alerts about in another PC,my Spotify account is being used. What can ı do?When ı am using Spotify,ı take some alerts about in another PC,my Spotify account is being used. What can ı do?

  • Newbie
  • When ı am using Spotify,ı take some alerts about in another PC,my Spotify account is being used. What can ı do?
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

No puedo reproducir videos

Tengo Spotify Premium y cada vez que trato de reproducir un video dice que Falló la reproduccioreproducción

  • Newbie
  • Tengo Spotify Premium y cada vez que trato de reproducir un video dice que Falló la reproduccioreproducción 
  • 1998 Views
  • 0 replies
  • 10 likes
  • 1998 Views
  • 0 replies
  • 10 likes

Audio mutes on Android 8.0.0 update while streaming BT over UConnect in Dodge

My Sony Xperia Xz compact recently updated to Android 8.0.0. The day I received this update, Spotify Stopped streaming over Bluetooth audio properly in my truck (Ram 2500 with UConnect 3.0 factory audio system). The audio randomly "mutes" mid-song on...

  • Newbie
  • My Sony Xperia Xz compact recently updated to Android 8.0.0.  The day I received this update, Spotify Stopped streaming over Bluetooth audio properly in my truck (Ram 2500 with UConnect 3.0 fact...
  • Palodiuss
  • Newbie
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Full screen album cover for playlists

Is it possible to have full size image for all playlists? I tried all settings but no luck. The full size image is just a nice newer look than in use to.

  • Newbie
  • Is it possible to have full size image for all playlists? I tried all settings but no luck. The full size image is just a nice newer look than in use to.
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

It says "there's no space on this device" but there IS...

You can see in the attached screenshots that Spotify won't download any songs, giving me an error message that there's no space left on the device. But there's tons of space.

  • Casual Listener
  • You can see in the attached screenshots that Spotify won't download any songs, giving me an error message that there's no space left on the device. But there's tons of space.
  • happilyfreckled
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Playback paused close to end of songs

When songs get towards 2-5 seconds from the end, the track gets automatically paused. This may have happened once on desktop (I'm not sure though) but certainly happens consistently on my phone.I've already tried a soft reboot, reinstalling Spotify a...

  • Newbie
  • When songs get towards 2-5 seconds from the end, the track gets automatically paused. This may have happened once on desktop (I'm not sure though) but certainly happens consistently on my phone. I'v...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Albums saved from desktop don't appear as saved on phone

Albums saved from the desktop version aren't appearing as saved on my phone. When I save an album using the desktop version, the album will appear in the saved list on my phone. But when I open the album, the app tells me that the album isn't saved a...

  • Visitor
  • Albums saved from the desktop version aren't appearing as saved on my phone. When I save an album using the desktop version, the album will appear in the saved list on my phone. But when I ...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Daily Mix stays the same

For some reason, my Daily Mix doesn't change.. It used to have different songs everyday but out of nowhere that stopped happening. Even when I use the delete option to stop playing a song or musician it just changes back when I start up spotify again...

  • Casual Listener
  • For some reason, my Daily Mix doesn't change.. It used to have different songs everyday but out of nowhere that stopped happening. Even when I use the delete option to stop playing a song or musician...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Can't play videos

Hi, I'm from Italy and recently found out that some songs have exclusive videos on the app but I can't find the videos section in the explore tab

  • Newbie
  • Hi, I'm from Italy and recently found out that some songs have exclusive videos on the app but I can't find the videos section in the explore tab
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Play Saved Artist, and other songs play...

So, for my example I have a list of artists saved and songs for each, example Tracy Lawrence (21 songs). I get in the car and select artist, shuffle (and repeat) and after a random number of songs I get 2-3 other artist songs. Sometimes it will retur...

  • Casual Listener
  • So, for my example I have a list of artists saved and songs for each, example Tracy Lawrence (21 songs).  I get in the car and select artist, shuffle (and repeat) and after a random number of so...
  • soulkeeper
  • Casual Listener
  • 490 Views
  • 2 replies
  • 1 likes
  • 490 Views
  • 2 replies
  • 1 likes

Default device

Hi, Is there any way to set a default device in the spotify app (on android)?Now I have to select it any time (devices available) I startup Spotify... Thanks !

  • Casual Listener
  • Hi,   Is there any way to set a default device in the spotify app (on android)? Now I have to select it any time (devices available) I startup Spotify...   Thanks !
  • 784 Views
  • 0 replies
  • 11 likes
  • 784 Views
  • 0 replies
  • 11 likes

Steering wheel control

I have a 2012 Polo with steering controls, a 1+5 running android 8.1 and i am unable to get the steering controls working or display the songs on my radio... Disconnected and reconnectedRe-installed the spotify app...checked all settings are enabled....

  • Newbie
  • I have a 2012 Polo with steering controls, a 1+5 running android 8.1 and i am unable to get the steering controls working or display the songs on my radio...  Disconnected and reconnected Re-i...
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

User id

if I'm using Spotify on my cell phone and I'm logged in with facebook. How can I see my user id?

  • Newbie
  • if I'm using Spotify on my cell phone and I'm logged in with facebook. How can I see my user id?
  • osornios
  • Spotify Star
  • 16152 Views
  • 1 replies
  • 1 likes
  • Android
    phone
    user id and password
  • 16152 Views
  • 1 replies
  • 1 likes

Bug

I can't follow or unfollow artists

  • Casual Listener
  • I can't follow or unfollow artists
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Spotify does not automatically start connecting to bluetooth

I recently got a new android phone. My previous phone was on lollipop, my new phone is on oreo. Whenever I would jump into the car with my old phone and turn bluetooth on my radio it would connect very quickly and start playing a song / song be pause...

  • Regular
  • I recently got a new android phone. My previous phone was on lollipop, my new phone is on oreo. Whenever I would jump into the car with my old phone and turn bluetooth on my radio it would connect ve...
  • 622 Views
  • 0 replies
  • 0 likes
  • 622 Views
  • 0 replies
  • 0 likes

Solved!! Loud start to song

The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix for this?

  • Regular
  • The beginning of each song is really loud then it normalizes to the correct volume. It's very quick, but very annoying for each song. Happens to any Bluetooth device I'm connected to. Is there a fix ...
  • ejparchment
  • Regular
  • 4718 Views
  • 2 replies
  • 1 likes
  • Loud start to song
  • 4718 Views
  • 2 replies
  • 1 likes

I can't download spotify on Ibasso DX200 (android 6)

I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start?Anyone help?

  • Newbie
  • I have visited spotify.com and download spotify by browser in ibasso DAP. Downloading can't start? Anyone help?
  • Joe
  • Community Legend
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes

Podcast stopped playing on Mobile but can play on desktop

I was listening to spotify:show:72cVljR6gfw5yiVUDMo6g3 on mobile while I drove into school and had gotten nearly 1/3rd of the way through the series. ONe day a couple weeks ago, I could not see the podcast in my history on mobile, could not play it, ...

  • Casual Listener
  • I was listening to spotify:show:72cVljR6gfw5yiVUDMo6g3 on mobile while I drove into school and had gotten nearly 1/3rd of the way through the series. ONe day a couple weeks ago, I could not see the p...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes