Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52025 Views
  • 67 replies
  • 25 likes
  • 52025 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882193 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882193 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27430 Views
  • 4 replies
  • 0 likes
  • 27430 Views
  • 4 replies
  • 0 likes

Superuser Contribution Musicas baixadas indisponiveis offline

Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.

  • Newbie
  • Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.
  • gabrielkisame12
  • Casual Listener
  • 1048 Views
  • 3 replies
  • 0 likes
  • 1048 Views
  • 3 replies
  • 0 likes

Storage option in settings doesn't appear

It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.

  • Newbie
  • It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Song metadata does notupdate via bluetooth when phone is locked

If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed. If I stop the car and then return a few minutes later, the bluetooth audio reconnects and the music will c...

  • Regular
  • If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed.   If I stop the car and then return a few minute...
  • zizzam
  • Newbie
  • 15688 Views
  • 16 replies
  • 3 likes
  • 15688 Views
  • 16 replies
  • 3 likes

Transfer downloaded songs to another cellphone

I have plans of buy a new phone because the old one is failing a lot. My question is about a method to transfer my downloaded songs to the new phone ( android to amdroid ). Avoiding the re-downloding process of the songs in ihe new device . ( I only ...

  • Newbie
  • I have plans of buy a new phone because the old one is failing a lot.   My question is about a method to transfer my downloaded songs to the new phone ( android to amdroid ). Avoiding the re-d...
  • Joe
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Playlist und Downloads gehen immer wieder verloren

Hallo. Nach jedem Update und auch wenn ich Spotify einige Tage nicht nutze sind jedesmal meine Downloads weg. Total ärgerlich weil ich jedesmal wieder mein Datenvolumen belaste. Das nervt. Hat noch jemand das Problem Und wie kann es gelöst werden Nar...

  • Newbie
  • Hallo. Nach jedem Update und auch wenn ich Spotify einige Tage nicht nutze sind jedesmal meine Downloads weg. Total ärgerlich weil ich jedesmal wieder mein Datenvolumen belaste. Das nervt.  Hat...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

Solved!! Android Auto - sort and filter Playlists -sort titel

Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usability is that bad if you have a lot of Playlists but y...

  • Music Fan
  • Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usabili...
  • Uthoocha
  • Newbie
  • 12083 Views
  • 5 replies
  • 5 likes
  • Android Auto Playlist Order Download
  • 12083 Views
  • 5 replies
  • 5 likes

Solved!! Queue button

In my Android app, the button for the play queue no longer appears in all playlists and in the Daily Mix ... What can it be?

  • Newbie
  • In my Android app, the button for the play queue no longer appears in all playlists and in the Daily Mix ... What can it be?
  • Garbo1990
  • Newbie
  • 1082 Views
  • 2 replies
  • 0 likes
  • 1082 Views
  • 2 replies
  • 0 likes

Recently Played Artists List won't update

Hey, lately my Recently Played Artists List won't update and when I check my friends profiles theirs haven't updated either. I did clear my data and reinstalled the app on my Samsung phone, but that hasn't fixed the issue. Is there a fix for this? Th...

  • Newbie
  • Hey, lately my Recently Played Artists List won't update and when I check my friends profiles theirs haven't updated either. I did clear my data and reinstalled the app on my Samsung phone, but that ...
  • Celle
  • Newbie
  • 675 Views
  • 2 replies
  • 7 likes
  • 675 Views
  • 2 replies
  • 7 likes

Phone payment not working

I cant pay for Spotify premium more than once through my phone, I live in the Philippines and I Use SMART to pay but it isn't working anymore, anyone having the same problem?

  • Newbie
  • I cant pay for Spotify premium more than once through my phone, I live in the Philippines and I Use SMART to pay but it isn't working anymore, anyone having the same problem?😢
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spofity on Samsung Gear s3 Frontier

Do I have to have Spotify Premium in order to play music on my my Gear without it being connected to my phone? If not, please advise on how to get past the "Upgrade" screen on my gear. Thanks!

  • Newbie
  • Do I have to have Spotify Premium in order to play music on my my Gear without it being connected to my phone? If not, please advise on how to get past the "Upgrade" screen on my gear.  Thanks!
  • Alfredo
  • Roadie
  • 10233 Views
  • 3 replies
  • 0 likes
  • 10233 Views
  • 3 replies
  • 0 likes

Local Files

IveI tried everything, the format of the songs UvrI tried to save on my phone through Spotify desktop is right, I've changed the playlist, I've uninstalled the app and reinstalled it again, I've tried changing my wifi, but nothing works!!!! If I can'...

  • Newbie
  • IveI tried everything, the format of the songs UvrI tried to save on my phone through Spotify desktop is right, I've changed the playlist, I've uninstalled the app and reinstalled it again, I've trie...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Memoria interna

Olá, estou com um problema relacionado a memória do meu app Spotify, o que ocorre é que mesmo estando configurado para salvar as músicas no cartão SD. Ele também está ocupando a memória interna do meu celular como mostram os prints abaixo:Por favor m...

  • Regular
  • Olá, estou com um problema relacionado a memória do meu app Spotify, o que ocorre é que mesmo estando configurado para salvar as músicas no cartão SD. Ele também está ocupando a memória interna do me...
  • medíocre
  • Casual Listener
  • 717 Views
  • 1 replies
  • 1 likes
  • 717 Views
  • 1 replies
  • 1 likes

[Android][Samsung TV] Connect not working until manually login on Samsung app

Hi all, Our Samsung TV does not appear in list of available playback devices until I manually login to the Samsung Spotify app. I assumed that one of the goals of Spotify Connect is that you can login to the playback device using another already logg...

  • Newbie
  • Hi all,   Our Samsung TV does not appear in list of available playback devices until I manually login to the Samsung Spotify app.   I assumed that one of the goals of Spotify Connect is...
  • leojquinteros
  • Newbie
  • 539 Views
  • 2 replies
  • 3 likes
  • 539 Views
  • 2 replies
  • 3 likes

Solved!! Samsung Galaxy S8

Hi all,Apologies if this has been asked before but I couldn't find a similar question/answer anywhere. I just switched to Android yesterday after years of iPhone so have almost no knowledge of how it operates. The issue I have had is that when I let ...

  • Casual Listener
  • Hi all, Apologies if this has been asked before but I couldn't find a similar question/answer anywhere.  I just switched to Android yesterday after years of iPhone so have almost no knowledge o...
  • beatcombermusic
  • Casual Listener
  • 1579 Views
  • 2 replies
  • 0 likes
  • 1579 Views
  • 2 replies
  • 0 likes

Daily Mixes Missing

Hi everyone..Been Spotify Premium listener for the past 4 years & am currently using an LG X Power/Android smartphone device. Anyhow I am experiencing problems utilizing & listening to my Daily Mixes. When I press the Daily Mix tab, it brings me to a...

  • Roadie
  • Hi everyone..Been Spotify Premium listener for the past 4 years & am currently using an LG X Power/Android smartphone device. Anyhow I am experiencing problems utilizing & listening to my Dai...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Playlisty bug on Huawei P20 Pro

Spotify is reseting currently playing song and automaticly starting song which is first at the playlist after minimizing Spotify to the desktop and returning to the application. Im using the newest relase of Spotify and Huawei P20 Pro compilation - A...

  • Newbie
  • Spotify is reseting currently playing song and automaticly starting song which is first at the playlist after minimizing Spotify to the desktop and returning to the application.    Im usi...
  • 756 Views
  • 0 replies
  • 1 likes
  • 756 Views
  • 0 replies
  • 1 likes

How many Songs do i currently have

How do I know how many songs I currently have in my Spotify? Premium subscriber here. Thanks!

  • Regular
  • How do I know how many songs I currently have in my Spotify?   Premium subscriber here.   Thanks!
  • Ariladeroute
  • Newbie
  • 144791 Views
  • 14 replies
  • 9 likes
  • 144791 Views
  • 14 replies
  • 9 likes

How to "un-dislike" a song?

I was playing one of my daily mixes and fiddled with the phone - and whoa - accidentally clicked that "dislike button" (or whatever) I had not seen ever before. Then I accidentally pressed again some another thing on the screen. All I saw was somethi...

  • Music Fan
  • I was playing one of my daily mixes and fiddled with the phone - and whoa - accidentally clicked that "dislike button" (or whatever) I had not seen ever before. Then I accidentally pressed&...
  • thromshall
  • Casual Listener
  • 54229 Views
  • 9 replies
  • 23 likes
  • 54229 Views
  • 9 replies
  • 23 likes

stuck in offline mode

I saw numerous posts about this and I've tried various solutions, even the one where it suggested I clear the data and cache and then uninstalled Spotify and reinstall the client on my phone, but nothing seems to work unfortunately.I can still listen...

  • Newbie
  • I saw numerous posts about this and I've tried various solutions, even the one where it suggested I clear the data and cache and then uninstalled Spotify and reinstall the client on my phone, but not...
  • fugitiveALiEN
  • Casual Listener
  • 2200 Views
  • 1 replies
  • 6 likes
  • 2200 Views
  • 1 replies
  • 6 likes

Spotify song download

How do I know the songs have been downloaded into my sd card? I set the download location to my sd card under settings but when I check my phone storage, it states that spotify is taking up nearly 1GB of space? any help? is this correct?

  • Visitor
  • How do I know the songs have been downloaded into my sd card? I set the download location to my sd card under settings but when I check my phone storage, it states that spotify is taking up nearly 1G...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes