Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66358 Views
  • 68 replies
  • 26 likes
  • 66358 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28853 Views
  • 5 replies
  • 0 likes
  • 28853 Views
  • 5 replies
  • 0 likes

Superuser Contribution says offline but im not

I have internet connection on my cell but the app says I'm offline. I have deleted the app and put it back on I signed out than back in but nothing works. I have tried all I can think of but nothing works.

  • Casual Listener
  • I have internet connection on my cell but the app says I'm offline. I have deleted the app and put it back on I signed out than back in but nothing works. I have tried all I can think of but not...
  • SergioDavid
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Is spotify ever going to fix their android app because it is a broken buggy mess

Ever since the beginning of March Spotify updated their andoid app where you could not longer access or shuffle your library instead it got replaced with favorites and became a buggy mess. Ive been hearing more people having this same issue while oth...

  • Roadie
  • Ever since the beginning of March Spotify updated their andoid app where you could not longer access  or shuffle your library instead it got replaced with favorites and became a buggy mess. Ive ...
  • 980 Views
  • 0 replies
  • 2 likes
  • Update
  • 980 Views
  • 0 replies
  • 2 likes

Only playing half the song

Uhm so my Spotify keeps playing only half of one song. And just that one song in particular

  • Casual Listener
  • Uhm so my Spotify keeps playing only half of one song. And just that one song in particular 
  • Theaverageboy
  • Casual Listener
  • 1253 Views
  • 2 replies
  • 0 likes
  • 1253 Views
  • 2 replies
  • 0 likes

Spofity on Samsung Gear s3 Frontier LTE/4G

I can not get my Spotify to work on My Gear S3F in LTE mode. I want to have it work this way when I am out running and do not have my phone with me. Help, how do I get this to work off of LTE vs WIFI.

  • Casual Listener
  • I can not get my Spotify to work on My Gear S3F in LTE mode.  I want to have it work this way when I am out running and do not have my phone with me.  Help, how do I get this to work off of...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Download offline songs using mobile data doesn't work

The title is obvious... When I used another mobile data provider (my friend's simcard) it worked, but when I used my own mobile data I usually use it didn't work. I've reinstalled the app couple times, I've turned it on in setting and in the playlist...

  • Newbie
  • The title is obvious... When I used another mobile data provider (my friend's simcard) it worked, but when I used my own mobile data I usually use it didn't work. I've reinstalled the app couple time...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Playlists disappeared

All of my playlists seem to have disappeared and lots of random albums on my recently listened to, I have tried logging out and in again and they are still not there. Any ideas?

  • Newbie
  • All of my playlists seem to have disappeared and lots of random albums on my recently listened to, I have tried logging out and in again and they are still not there. Any ideas? 
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

music stops playing after song ends

Whenever im listenting to music using data, the music will stop ubruptly as soon as the song ends. it wil start playing again when when I skip the track, this happens on both radio and playlist feature. I should clarify the song does not stop while i...

  • Casual Listener
  • Whenever im listenting to music using data, the music will stop ubruptly as soon as the song ends. it wil start playing again when when I skip the track, this happens on both radio and playlist featu...
  • Psychophrenes
  • Casual Listener
  • 782 Views
  • 1 replies
  • 1 likes
  • music stops
  • 782 Views
  • 1 replies
  • 1 likes

Solved!! Bluetooth and Lock Screen media controls not working

So recently I have been having the issue where bluetooth devices are unable to control the music. i.e Skip/repeat/pause/play... My device and version are as follows:Device: Samsung S8+ (SM-G955W)Spotify Version: 8.4.38.621 armV7I found a few fixes bu...

  • Casual Listener
  • So recently I have been having the issue where bluetooth devices are unable to control the music. i.e Skip/repeat/pause/play...    My device and version are as follows: Device: Samsung ...
  • lenzy1
  • Casual Listener
  • 33959 Views
  • 10 replies
  • 10 likes
  • 33959 Views
  • 10 replies
  • 10 likes

Bluetooth play/pause button not working with latest update

V8.4.4.810Samsung Note 4Android 6.0.1I listen to music over my car's Bluetooth and my car has a single play/pause button. That button is expected to pause the music if it's playing and play the music if it's currently paused. In my other apps this is...

  • Newbie
  • V8.4.4.810 Samsung Note 4 Android 6.0.1 I listen to music over my car's Bluetooth and my car has a single play/pause button. That button is expected to pause the music if it's playing and play t...
  • lenzy1
  • Casual Listener
  • 1333 Views
  • 1 replies
  • 1 likes
  • 1333 Views
  • 1 replies
  • 1 likes

Bluetooth headset play/pause buttons doesn't work

I have a new Jaybird Wireless bluetooth headset paired with an Android Nexus 6 phone. When using the remote control on the headset only vol up/down works. Play/pause does not work! Really annoying. Most of other media apps I got doesn't have this pro...

  • Casual Listener
  • I have a new Jaybird Wireless bluetooth headset paired with an Android Nexus 6 phone. When using the remote control on the headset only vol up/down works. Play/pause does not work! Really annoyi...
  • lenzy1
  • Casual Listener
  • 57631 Views
  • 18 replies
  • 6 likes
  • 57631 Views
  • 18 replies
  • 6 likes

Downloaded music

I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downloaded music cost me an arm and a leg every time in data I...

  • Casual Listener
  •  I had issue with my Spotify I have it now solved but for the ten time I lost all my music I downloaded I'm a premium subscriber for a long time. Can anyone help as to why I keep losing my downl...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Spotify on samsung gear fit 2

I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set device passwords so that's out of question too. Can ...

  • Regular
  • I cannot log on. The login always fails. I tried disconnecting all devices I tried every combination of bluetooth and wlan. Nothing works and I'm frustrated beyond belief. In Germany you cannot set d...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

My Spotify on android phone

My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can do that so can anyone help me to get back on my Sp...

  • Casual Listener
  • My Spotify was set for offline use and somehow I was logged out tried to get back into the app and says, ' you are set for offline mode please reconnect but it won't open my home page at all so I can...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Unknown device taking control of my spotify and changing my lists

When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears within a half hour.I've tried the sign out of every...

  • Newbie
  • When I'm using spotify, my music will stop and show it's being used on a device I do not own. My music has been deleted amd new items are being added. I have removed the mew content and it reappears ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Shuffle/Loop replaced with Like/Dislike

I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to loop just so i can loop the songs elsewhere. Can any...

  • Casual Listener
  • I love Weekly Discover from Spotify. Recently, after the latest update, the Shuffle/Loop options were replaced with Like/Dislike. It used to be simple but now i have to download the songs I want to l...
  • 457 Views
  • 0 replies
  • 2 likes
  • 457 Views
  • 0 replies
  • 2 likes

PIERDO TODAS MIS DESCARGAS Y SE CIERRA MI SESIÓN INESPERADAMENTE.

Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar uno o dos dias escuchando por bluetooth en el auto en...

  • Visitor
  • Tengo una cuenta PREMIUM descargo 800 canciones en la memoria externa (explandible) de mi celular, y ocupa aprox. 10Gb que es.menos de las 3/4 partes del total de la memoria expandible, y al pasar un...
  • blackcatone
  • Newbie
  • 12272 Views
  • 10 replies
  • 11 likes
  • 12272 Views
  • 10 replies
  • 11 likes

Solved!! Spotify keeps automatically switching downloads to internal storage

I have a Samsung phone with about 8gb of internal storage and a 64gb external sd card. Naturally I would want to store my Spotify downloads om my external sd card. This seems to work fine for a while, but shortly after Spotify automatically switches ...

  • Regular
  • I have a Samsung phone with about 8gb of internal storage and a 64gb external sd card. Naturally I would want to store my Spotify downloads om my external sd card. This seems to work fine for a while...
  • mtubillybob
  • Casual Listener
  • 33481 Views
  • 59 replies
  • 40 likes
  • 33481 Views
  • 59 replies
  • 40 likes

spotify works on mobile data connection,but doesnt on wifi connection

i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the mobile data connection, it did login. why is this h...

  • Newbie
  • i paid for my premium account,but starting from yesterday, April 12th 2018,my spotify has stopped working. it said 'logging in....' but didnt login at all on wifi connection. but when i tried on the ...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Unable to play videos at all

Unable to play videos at all even after changing country and/or using a VPN

  • Newbie
  • Unable to play videos at all even after changing country and/or using a VPN
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Useless download

My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else

  • Newbie
  • My songs that i've downloaded always gone everytime i closed the app, is it just me or mayb alsoe happen to someone else 
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes