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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52217 Views
  • 67 replies
  • 25 likes
  • 52217 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882301 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882301 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27505 Views
  • 4 replies
  • 0 likes
  • 27505 Views
  • 4 replies
  • 0 likes

Spotify falla cuando se abre por segunda vez

Me suscribi a premium despues de un tiempo en un nuevo celular, y cuando instale el spotify aparentemente todo iba bien pero cuando pulsaba casa en android y volvia a abrir la aplicacion esta solo reproducia la musica en la que estaba y ya no reaccio...

  • Newbie
  • Me suscribi a premium despues de un tiempo en un nuevo celular, y cuando instale el spotify aparentemente todo iba bien pero cuando pulsaba casa en android y volvia a abrir la aplicacion esta solo re...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Username/password doesnt match

I can't login to my account as it keeps on showing "username/password doesnt match", I've tried many options but nothing is working. Changed the password a dozen times still doesn't work . Someone please help

  • Newbie
  • I can't login to my account as it keeps on showing "username/password doesnt match", I've tried many options but nothing is working. Changed the password a dozen times still doesn't work . Someone pl...
  • KaliJ
  • Newbie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Last several versions of Spotify don't work

The Spotify Android app has not worked for at least the last 4-5 versions, if not more. Originally, the app would open to a dark gray screen, then a "Spotify is not responding" dialog would come up. With the current version and the most recent previo...

  • Casual Listener
  • The Spotify Android app has not worked for at least the last 4-5 versions, if not more.  Originally, the app would open to a dark gray screen, then a "Spotify is not responding" dialog would com...
  • Teraforce88
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

App closing when phone locked

Hi! Whenever I lock my phone or it goes to sleep the Spotify app just kills itself. I've gone through all my permissions to find anything that might be blocking it, I've done a clean uninstall and reinstall, I've been through my Avast Security and Ba...

  • Newbie
  • Hi! Whenever I lock my phone or it goes to sleep the Spotify app just kills itself. I've gone through all my permissions to find anything that might be blocking it, I've done a clean uninstall and re...
  • Gseguierjc
  • Casual Listener
  • 1262 Views
  • 4 replies
  • 2 likes
  • 1262 Views
  • 4 replies
  • 2 likes

Google Home and Spotify

Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't touch ANYTHING on my phone. If I try to control my mus...

  • Newbie
  • Starting last night, I have noticed a problem with my Google Home and playing from Spotify. Whenever I play something from my phone (Samsung S8+) on my Google Home, it plays... as long as I don't tou...
  • donniec
  • Newbie
  • 571 Views
  • 2 replies
  • 2 likes
  • 571 Views
  • 2 replies
  • 2 likes

boton no me gusta

habia terminado mi playlist y luego comenzaron a salirme canciones de sugerencias, de las que salen con un boton pulgar arriba y el de pulgar abajo, dislike, no me gusta, etc.Me paso que hubo una cancion que me gusto mucho, y por accidente con el sue...

  • Regular
  • habia terminado mi playlist y luego comenzaron a salirme canciones de sugerencias, de las que salen con un boton pulgar arriba y el de pulgar abajo, dislike, no me gusta, etc. Me paso que hubo una c...
  • mervalls
  • Casual Listener
  • 20158 Views
  • 5 replies
  • 8 likes
  • 20158 Views
  • 5 replies
  • 8 likes

Spotify Connect switches to phone automatically

OK this isn't a major problem but it is kind of annoying... I've found that often when I'm listening to the desktop version of Spotify on my laptop, if I open Spotify on my Android phone (e.g. so I can download tracks to an offline playlist on the ph...

  • Gig Goer
  • OK this isn't a major problem but it is kind of annoying... I've found that often when I'm listening to the desktop version of Spotify on my laptop, if I open Spotify on my Android phone (e.g. so I c...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Help with new phone

My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone

  • Newbie
  • My daughter and I use spotify premium on our phones, I crushed my phone now I logged in on my new phone and it's like I don't have the premium and my playlists are gone
  • Joe
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Can't login on the app (Facebook or username)

Hi guys, for some reason my app logged me out. When I went back to log in it says a Facebook error has occurred. So I uninstalled the app and removed it from facebook when I tried again it got to the page where it showed " continue as dom" I tried to...

  • Newbie
  • Hi guys, for some reason my app logged me out. When I went back to log in it says a Facebook error has occurred. So I uninstalled the app and removed it from facebook when I tried again it got to the...
  • Joelfaustrilla
  • Newbie
  • 5055 Views
  • 20 replies
  • 4 likes
  • 5055 Views
  • 20 replies
  • 4 likes

Solved!! Updating an Off Line playlist

Question for Spotify Premium users: If you marked a list as 'listen off line,' I'm to understand that Spotify downloads all those songs into an encrypted cache that your app could access without having to be online. But now what if you start adding m...

  • Roadie
  • Question for Spotify Premium users: If you marked a list as 'listen off line,' I'm to understand that Spotify downloads all those songs into an encrypted cache that your app could access without havi...
  • Hubo
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Ajustez le volume pour votre environnement ?

Bonjour,Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Internet ! Quelle sera la différence si je met "élevé" au li...

  • Casual Listener
  • Bonjour, Dans les préférénces Android, il y a une option "Volume" avec une description "Ajustez le volume pour votre environnement". Ca veut dire quoi ? Impossible de trouver une réponse sur Interne...
  • 531 Views
  • 0 replies
  • 1 likes
  • 531 Views
  • 0 replies
  • 1 likes

Moto g5s plus low volume

Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread where this happened to a Samsung galaxy S4 and it got...

  • Casual Listener
  • Hi, i got this new phone and when y plug it into mi car it sounds loud and well for about 2 seconds, then the app pauses itsefls and when i play again the volume is low. I have read another thread wh...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

(Android) Spotify Cutting Out Randomly

Hey all. So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the song is just silent. I noticed that this seems to only happen...

  • Regular
  • Hey all.   So recently this thing started up where the song I'm listening to will cut out for a split second every now and then, sometimes it does it to a point where a couple seconds of the s...
  • ioondidon
  • Casual Listener
  • 58230 Views
  • 24 replies
  • 19 likes
  • 58230 Views
  • 24 replies
  • 19 likes

Can't play specific songs on my new google home

Hi, Trying to set up Google Home to play Spotify Free. On my home computer, I can pick individual artists and songs to play. I can also do this on my ipad. But... I selected Spotify as the default music player in the Home app, and logged in to my Spo...

  • Regular
  • Hi, Trying to set up Google Home to play Spotify Free. On my home computer, I can pick individual artists and songs to play. I can also do this on my ipad. But... I selected Spotify as the default mu...
  • Kimhoangphan93
  • Casual Listener
  • 9401 Views
  • 1 replies
  • 0 likes
  • 9401 Views
  • 1 replies
  • 0 likes

Paguei o boleto e nao liberou o Premium

Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?

  • Newbie
  • Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?
  • jessicag13silva
  • Newbie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Spotify kicks me out while i'm downloading or saving music!

HiI have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android).Since a couple of days Spotify kicks me out while i'm downloading/saving music.I don't know why! I have re-installed the app three times without...

  • Newbie
  • Hi I have a Spotify Premium Account. I have installed the App on my mobile and on my tablet (both Android). Since a couple of days Spotify kicks me out while i'm downloading/saving music. I don't ...
  • fasterpussycat
  • Newbie
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Bug Report

There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an error saying user/password for last.fm is wrong. You have to d...

  • Casual Listener
  •  There's a anoying bug that it happens for YEARS now: when you have last.fm scrobble and then decides to turn off sometime. Next time you get into your app and play music it will appear an ...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Android wear 2.0 - Connection failed error

My watches: Mobvoi´s Ticwatch EProblem: After start Spotify app writes me "Connection failed" I hope you will repair this error PS: Knows anyone how to fix it? Thanks, Michal Kulhanek

  • Newbie
  • My watches: Mobvoi´s Ticwatch E Problem: After start Spotify app writes me "Connection failed" 😞   I hope you will repair this error 😉 PS: Knows anyone how to fix it?      ...
  • ups87
  • Newbie
  • 8172 Views
  • 32 replies
  • 15 likes
  • 8172 Views
  • 32 replies
  • 15 likes

I have installed Spotify on my mobile phone but have never been able to use the app. Tried again tol

I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify. Tried logging in with Facebook and also reset my Spotify password but I'm getting "you are currently set to offline. Please go online to c...

  • Newbie
  • I have perfect Internet access though my mobile data (galaxy s4 ) but I have never been able to access Spotify.  Tried logging in with Facebook and also reset my Spotify password but I'm getting...
  • GillianDelvigne
  • Composer
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

P20 Pro showing last song played

When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and album but shows the correct time you are on in the so...

  • Newbie
  • When I play a song for the first time across bluetooth it shows the song i am playing and everything correctly, but when the next song comes on it still shows the last song played as the title and al...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes