Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55434 Views
  • 68 replies
  • 25 likes
  • 55434 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27800 Views
  • 5 replies
  • 0 likes
  • 27800 Views
  • 5 replies
  • 0 likes

Removing offline music doesn't clear space

I was running out of space due to downloaded/offline music, so I unchecked a bunch of albums/playlists so they would no longer be avaialable offline. Although the music was no longer available to me offline, it didn't free up any space on my phone. I...

  • Music Fan
  • I was running out of space due to downloaded/offline music, so I unchecked a bunch of albums/playlists so they would no longer be avaialable offline.  Although the music was no longer available ...
  • Crewmember
  • Casual Listener
  • 46872 Views
  • 89 replies
  • 31 likes
  • 46872 Views
  • 89 replies
  • 31 likes

Can't Login In To My Account In Spotify

If I Login To My Account Then It Was Only Stay For Few Seconds. And Automatically Logged Out.

  • Newbie
  • If I Login To My Account Then It Was Only Stay For Few Seconds. And Automatically Logged Out. 
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Solved!! Unable to remove song from playlist due to song copyright issue

Hi, I'm using Spotify on my Samsung S8.I have a song on my playlist that I can't seem to remove because the album that song was on was removed for copyright.Usually if the song was legit and became down/greyed out you might still be able to remove it...

  • Visitor
  • Hi,   I'm using Spotify on my Samsung S8. I have a song on my playlist that I can't seem to remove because the album that song was on was removed for copyright. Usually if the song was legit...
  • user-removed
  • Not applicable
  • 1657 Views
  • 1 replies
  • 0 likes
  • 1657 Views
  • 1 replies
  • 0 likes

Quality changes during downloads

So I listen to Spotify offline often using my XZ Premium, I had to do a clean reinstall the other day and had to download all my songs again. I've always listened and downloaded on extreme quality before, but right now while it's in the process of do...

  • Newbie
  • So I listen to Spotify offline often using my XZ Premium, I had to do a clean reinstall the other day and had to download all my songs again. I've always listened and downloaded on extreme quality be...
  • atbme
  • Casual Listener
  • 456 Views
  • 1 replies
  • 2 likes
  • 456 Views
  • 1 replies
  • 2 likes

Chromecast browser

A lot of people have reported this issue ... they can't find their chromecast devices. This has been a problem for a couple of years. The only solution is to kill the Spotify app in Android and then restart it. It wil then usually find the chromecast...

  • Newbie
  • A lot of people have reported this issue ... they can't find their chromecast devices. This has  been a problem for a couple of years. The only solution is to kill the Spotify app in Android and...
  • 329 Views
  • 0 replies
  • 1 likes
  • 329 Views
  • 0 replies
  • 1 likes

Start and Radio not avaible

Hi there,I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears:"Sorry, something has not gone as it should, that has not worked, please try again."And in ...

  • Casual Listener
  • Hi there, I just reinstalled Spotify and everything works correctly but the "Start" and "Radio" sections are not available. In the "Start" this message appears: "Sorry, something has not gone as it...
  • Sgbmad
  • Casual Listener
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

No filter or sort bar is shown under my playlist?

UPDATED) I tried uninstalling the application, and it's now shown without any problems!! It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. I've tried deleting data and cache from mobile itself and throug...

  • Casual Listener
  • UPDATED) I tried uninstalling the application, and it's now shown without any problems!!   It did some days ago, but at the very top it isn't shown anymore over the playlist picture icon. &nb...
  • 483 Views
  • 0 replies
  • 1 likes
  • 483 Views
  • 0 replies
  • 1 likes

not all playlist songs available?

i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.

  • Newbie
  • i have for example 1300 songs in a playlist but it is only playing and showing the first 50 songs.  
  • 396 Views
  • 0 replies
  • 1 likes
  • 396 Views
  • 0 replies
  • 1 likes

I don't have new QR barcode system :(

I am using galaxy note 3 and latest version of Spotify installed. However I don't have Spotify Code (like barcode system) to be able to share my playlist via camera scan system.I try to uninstall and re install but no luck

  • Casual Listener
  • I am using galaxy note 3 and latest version of Spotify installed. However I don't have Spotify Code (like barcode system) to be able to share my playlist via camera scan system. I try to uninstall a...
  • korayus
  • Casual Listener
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Connecting with Chromecast on Android bug

Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months now. Hope you can fix it. Video: https://www.dropbox....

  • Newbie
  • Connecting with chromecast on Android is very hard. See attached video, its only with Spotify, other apps (YouTube, NPO, DashboardCast) it works immediately. It doesn't work for a couple of months no...
  • 395 Views
  • 0 replies
  • 1 likes
  • 395 Views
  • 0 replies
  • 1 likes

Many troubles :)

Hello! Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; 1. I cannot login on my PC, it's like my user just doesn't ex...

  • Casual Listener
  • Hello!   Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; ...
  • Towndusk
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Why my playlist changed?

Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal way?

  • Casual Listener
  • Today when I opened my Spotify my playlist was that way, it has like 330 songs and now is showing only 30~, i opened it in the PC and it was normal, how can I put the android Spotify in the normal wa...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Spotify account is not connecting to wifi

My phone is fully connected to wifi,and all other apps that use wifi on my phone function properly.However,the Spotify app doesn't allow me to search up/play any songs that aren't downloaded,and instead only allows me to play songs that are already d...

  • Newbie
  • My phone is fully connected to wifi,and all other apps that use wifi on my phone function properly.However,the Spotify app doesn't allow me to search up/play any songs that aren't downloaded,and inst...
  • Maria_B
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pantalla Negra Spotify Android

Hola, uso Spotify en mi celular moto x Styles.Cada vez que abro la app la pantalla se pone negra, pero aprieto la "casita" del menu y se va efectivamente al menu y se reactiva la pantalla, es como si la app la desactive.Desde ya, gracias.

  • Visitor
  • Hola, uso Spotify en mi celular moto x Styles. Cada vez que abro la app la pantalla se pone negra, pero aprieto la "casita" del menu y se va efectivamente al menu y se reactiva la pantalla, es como...
  • Maria_B
  • Moderator
  • 4733 Views
  • 1 replies
  • 0 likes
  • 4733 Views
  • 1 replies
  • 0 likes

App opens all the time

Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want it to. In fact it is far more annoying than having...

  • Newbie
  • Why does the app open when I connect to Bluetooth or am using the desktop version on my PC? I cannot find a setting which controls this. It is extremely annoying to have an app open when I don't want...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Can't choose where to save songs

Hey,my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settings menu... What happens?Has this happened to someone ...

  • Newbie
  • Hey, my problem is pretty simple. I have the latest version of Spotify and wanted to change where my downloaded songs are saved from internal to SD but I don't have the required button in the settin...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Spotify Bug with Anker SoundCore 2

Hey there ^^ Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following:The play button is not able to start my music. I can skip songs, stop the current song, start the googleassistant – but it won't resume the playback if stop...

  • Newbie
  • Hey there ^^   Just recieved my Anker SoundCore2 bluetooth speaker, and I noticed the following: The play button is not able to start my music.  I can skip songs, stop the curren...
  • 2353 Views
  • 0 replies
  • 2 likes
  • 2353 Views
  • 0 replies
  • 2 likes

android remove from this playlist

I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium.In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from my playlist that I'm listening to is to scroll through...

  • Casual Listener
  • I've cancelled my Pandora and subscribed to Spotify so I'm new to Spotify premium. In my research, if I have a playlist that is 900 songs long, am I right the only way I have to delete a song from m...
  • CherScoled
  • Casual Listener
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes