Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55459 Views
  • 68 replies
  • 25 likes
  • 55459 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27806 Views
  • 5 replies
  • 0 likes
  • 27806 Views
  • 5 replies
  • 0 likes

unable to play some playlists

I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling the app and re-downloading everything again?

  • Music Fan
  • I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Solved!! where does my download from spotify go on my android??

I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??

  • Regular
  • I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??
  • Anonymous93
  • Newbie
  • 83248 Views
  • 5 replies
  • 1 likes
  • 83248 Views
  • 5 replies
  • 1 likes

All songs greyed out

Hi,Im from india. I was able to play songs on spotify android earlier and now all the songs are greyed and wont play. However spotify works fine on a laptop. Anybody help is appreciated

  • Casual Listener
  • Hi, Im from india. I was able to play songs on spotify android earlier and now all the songs are greyed and wont play. However spotify works fine on a laptop.   Anybody help is appreciated
  • Kartikrai
  • Casual Listener
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Lautstaerke geht auf null

Moin,ich habe seit 2-3 Wochen ein echtes Problem mit meinem Handy (s8+ Android 8.0) Ich lasse Spotify laufen und Wechsel in eine andere App. Ploetzlich bekomme ich die Nachricht: "App wird im Hintergrund ausgefuehrt" und die Musik verstummt.Der Schie...

  • Newbie
  • Moin, ich habe seit 2-3 Wochen ein echtes Problem mit meinem Handy (s8+ Android 8.0)   Ich lasse Spotify laufen und Wechsel in eine andere App. Ploetzlich bekomme ich die Nachricht: "App wird...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Stops playing randomly

I have a brand new Nokia 8 with latest Android Oreo.Spotify stops playing my playlist when both online and offline. This happens randomly in the middle of a track. It is perhaps of some phone activities in the background? Don't know. Anyone who can h...

  • Casual Listener
  • I have a brand new Nokia 8 with latest Android Oreo. Spotify stops playing my playlist when both online and offline. This happens randomly in the middle of a track. It is perhaps of some phone ...
  • Lars64
  • Newbie
  • 2278 Views
  • 5 replies
  • 0 likes
  • 2278 Views
  • 5 replies
  • 0 likes

Spotify is only playing about 200 songs of 700

I've got a playlist with about 700 songs, but spotify's only playing about 200 of them. I'm playing in shuffle mode and the 200 songs are at a random position in the playlist, but everytime I start the playlist nearly the same about 200 songs are pla...

  • Newbie
  • I've got a playlist with about 700 songs, but spotify's only playing about 200 of them. I'm playing in shuffle mode and the 200 songs are at a random position in the playlist, but everytime I start t...
  • rooooyyg
  • Newbie
  • 868 Views
  • 2 replies
  • 4 likes
  • 868 Views
  • 2 replies
  • 4 likes

error al descargar

hola! cuando pongo una lista de reproduccion a descargar aparece el indicador de descarga de las canciones, pero cuando activo el modo offline, este simbolo desaparece y no puedo escuchar las canciones, intente reinstalar pero no tuve solucion, tengo...

  • Casual Listener
  • hola! cuando pongo una lista de reproduccion a descargar aparece el indicador de descarga de las canciones, pero cuando activo el modo offline, este simbolo desaparece y no puedo escuchar las cancion...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Follow button isn't there

I have a J3 samsung and when I go to follow my friends on the app there was no follow button and I even tried deleting and redowloading the app and it still wasnt there.

  • Newbie
  • I have a J3 samsung and when I go to follow my friends on the app there was no follow button and I even tried deleting and redowloading the app and it still wasnt there.  
  • 538 Views
  • 0 replies
  • 1 likes
  • 538 Views
  • 0 replies
  • 1 likes

The music isn't really "shuffling"

So unfortunately my phone automatically updated my spotify, which I didn't want to happen. I commend spotify for trying some new things about spotify, but I just dont like the new update. Im a user that has the free subscription, and I'm completely f...

  • Newbie
  • So unfortunately my phone automatically updated my spotify, which I didn't want to happen. I commend spotify for trying some new things about spotify, but I just dont like the new update. Im a user t...
  • neoprodigy
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Downgrade to older version?

The new mobile app update is absolute **bleep**. I can't access ANY of the songs I'd saved and it gives me limited access to the artists I'm following/have songs from and the albums that I've saved/saved songs from. Unless I go premium I'm sure that ...

  • Newbie
  • The new mobile app update is absolute **bleep**. I can't access ANY of the songs I'd saved and it gives me limited access to the artists I'm following/have songs from and the albums that I've saved/s...
  • 2196 Views
  • 0 replies
  • 22 likes
  • 2196 Views
  • 0 replies
  • 22 likes

can you listen to unknown album songs?

hey, i've found a song i like on youtube ("sleep thru ur alarms" by Lontalius) and i saw it on spotify when i searched for it but it was greyed out and said "unknown album". the rest of the songs from the same album i know its in are playable, but th...

  • Newbie
  • hey, i've found a song i like on youtube ("sleep thru ur alarms" by Lontalius) and i saw it on spotify when i searched for it but it was greyed out and said "unknown album". the rest of the songs fro...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't buy premium in Israel

The app doesn't let me pay for the premium via PayPal or credit card Which work internationally

  • Casual Listener
  • The app doesn't let me pay for the premium via PayPal or credit card Which work internationally
  • Alfredo
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution New android app - Radio?

Soooo... With the new app... Where are my artist radios? And where is the artist information/history/about?And for god's sake, wheres the search within a playlist, so I can verify if I already added a song?

  • Roadie
  • Soooo... With the new app...   Where are my artist radios?  And where is the artist information/history/about? And for god's sake, wheres the search within a playlist, so I can verify i...
  • user-removed
  • Not applicable
  • 1676 Views
  • 5 replies
  • 1 likes
  • 1676 Views
  • 5 replies
  • 1 likes

playlist wont play in shuffle and sudden UI change

Ever since i logged out then logged back in to a new account, the UI suddenly changed and now i cant play my playlsit in shuffle anymore, even when i select "shuffle play". so everytime i listen to the playlist i have to listen to the first few songs...

  • Visitor
  • Ever since i logged out then logged back in to a new account, the UI suddenly changed and now i cant play my playlsit in shuffle anymore, even when i select "shuffle play". so everytime i listen to t...
  • neoprodigy
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

I want to use Spotify like Pandora?

Let me explain: I'm not a huge fan of playlists per say, the type where you put all your favorite songs , maybe shuffle the list and then play all of thoise? I like being surprised with variety. I want to be able to indicate I like certain songs/ ban...

  • Newbie
  • Let me explain:   I'm not a huge fan of playlists per say, the type where you put all your favorite songs , maybe shuffle the list and then play all of thoise? I like being surprised with vari...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

No eq?

Hi all, for some reason I haven't been able to find my eq settings on my android, it was there previously, has it been removed or is this some kind of bug? Thanks

  • Casual Listener
  • Hi all, for some reason I haven't been able to find my eq settings on my android, it was there previously, has it been removed or is this some kind of bug?  Thanks
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Premium ADs

Dear Spotify!The Premium tier specifies NO ADS. This runs OK on all device classes (web, desktop, win10, speaker) except Android, where I, a long-time Spotify Premium user are regularly greeted with difficult-to dismiss, intrusive, full-screen ads.Wh...

  • Regular
  • Dear Spotify! The Premium tier specifies NO ADS. This runs OK on all device classes (web, desktop, win10, speaker) except Android, where I, a long-time Spotify Premium user are regularly greeted w...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Android login experience

Dear Spotify!The Android login experience is terrible, and may cause epilepsy attacks in people affected by flashing lights. Whenever you log in on an android phone with an existing Spotify (not adbook) account, the log in screen has a quickly vibrat...

  • Regular
  • Dear Spotify! The Android login experience is terrible, and may cause epilepsy attacks in people affected by flashing lights.   Whenever you log in on an android phone with an existing Spot...
  • csillaggyujto
  • Regular
  • 596 Views
  • 2 replies
  • 0 likes
  • 596 Views
  • 2 replies
  • 0 likes