Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54017 Views
  • 68 replies
  • 25 likes
  • 54017 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27694 Views
  • 5 replies
  • 0 likes
  • 27694 Views
  • 5 replies
  • 0 likes

Android error

Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono

  • Newbie
  • Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono   
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Mi musica se corta al abrir otra aplicacion

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica.La musica funciona normalmente con Spotify abierto o en el menu principal del telefono, pero una vez que abro otr...

  • Visitor
  • Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica. La musica funciona normalmente con Spotify abierto o en el m...
  • wpendolag
  • Newbie
  • 2458 Views
  • 1 replies
  • 1 likes
  • 2458 Views
  • 1 replies
  • 1 likes

All my playlists are gone

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

  • Newbie
  • I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.
  • Joe
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Why can you only download playlists now?

I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've already done some troubleshooting like reinstalling...

  • Newbie
  • I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've ...
  • Joe
  • Community Legend
  • 1472 Views
  • 3 replies
  • 0 likes
  • 1472 Views
  • 3 replies
  • 0 likes

What happens to my playlists if I clear my cache

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

  • Newbie
  • If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?
  • Joe
  • Community Legend
  • 12224 Views
  • 1 replies
  • 0 likes
  • 12224 Views
  • 1 replies
  • 0 likes

Languange

Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).

  • Newbie
  • Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).
  • Joe
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Songs keep skipping whenever connected to Google Home and/or Chromecast

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. When I play it directly from my phone it works prop...

  • Casual Listener
  • I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. ...
  • twongy
  • Casual Listener
  • 37281 Views
  • 12 replies
  • 6 likes
  • 37281 Views
  • 12 replies
  • 6 likes

Spotify doesn't start after installation - Sony Tablet S Android 4.0.3

Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app was succesfully installed but then when I try to run the...

  • Casual Listener
  • Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app ...
  • fcantarelli
  • Newbie
  • 658 Views
  • 4 replies
  • 0 likes
  • 658 Views
  • 4 replies
  • 0 likes

Huawei P8 lite audio cuts out playing spotify through car bluetooth

Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do.When I start playing spotify through bluetooth in my car, I have no problems in the first 30 minutes but after tha...

  • Casual Listener
  • Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do. When I start playing spotify through bluetooth in my car, I h...
  • Fvarela
  • Newbie
  • 1012 Views
  • 5 replies
  • 0 likes
  • 1012 Views
  • 5 replies
  • 0 likes

Solved!! Ford Sync does not recognize Spotify

Hi,I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I Just wait for the next update?

  • Visitor
  • Hi, I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I J...
  • yayanipondg
  • Newbie
  • 23516 Views
  • 65 replies
  • 4 likes
  • 23516 Views
  • 65 replies
  • 4 likes

Solved!! Spotify crashes on Android

Hi @all, i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no error message), it is just closed and within 30 seconds- 1 minu...

  • Regular
  • Hi @all,   i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no...
  • DeweyCarter
  • Newbie
  • 78563 Views
  • 19 replies
  • 0 likes
  • Spotify crashing Android
  • 78563 Views
  • 19 replies
  • 0 likes

Log in is not possible

I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i cannot cancel the Payment either!!!

  • Newbie
  • I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i c...
  • user-removed
  • Not applicable
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

No edit option to rearrange playlists! Driving me mad

I've read all the posts about the edit option on playlists but I don't have that option anywhere even if I follow the instructions from all the other posts. Driving me crazy! How do I fix it? I've deleted and reloaded the app. I have a razor phone. H...

  • Newbie
  • I've read all the posts about the edit option on playlists but I don't have that option anywhere even if I follow the instructions from all the other posts. Driving me crazy! How do I fix it? I've de...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Queue a playlist

Hi,I sometimes wish I could play a song and then queue a playlist behind it. Could I file this as a feature request?Thanks!Vincent

  • Newbie
  • Hi, I sometimes wish I could play a song and then queue a playlist behind it. Could I file this as a feature request? Thanks! Vincent
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

volume control when using Spotify Connect???

I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. The only way I can find to control volume is to open the d...

  • Casual Listener
  • I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. Th...
  • MiNiMaLiZz
  • Casual Listener
  • 8627 Views
  • 4 replies
  • 11 likes
  • 8627 Views
  • 4 replies
  • 11 likes

Downloaded music

Hi everybody, I've been a problem with my Spotify app on my device, when I open It there's no my downloaded music, can someone help me with that

  • Casual Listener
  • Hi everybody, I've been a problem with my Spotify app on my device, when I open It there's no my downloaded music, can someone help me with that
  • CzechFencer
  • Composer
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Local Files do not sync at all

Hello, so I wanted to download a couple songs on my phone, and it doesn't work.It worked a couple of days ago, but now it doesn't work. I already read multiple threads about it but nothing worked. - Phone and PC are in the same network- UPnP is enabl...

  • Visitor
  • Hello,   so I wanted to download a couple songs on my phone, and it doesn't work. It worked a couple of days ago, but now it doesn't work.   I already read multiple threads about it bu...
  • user-removed
  • Not applicable
  • 962 Views
  • 1 replies
  • 0 likes
  • 962 Views
  • 1 replies
  • 0 likes

Si interrompe il brano

Mentre ascolto le playlist si interrompe il brano, chiudendosi la app spotify. Ho un samsung galaxy s4. Cosa devo fare? Grazie

  • Newbie
  • Mentre ascolto le playlist si interrompe il brano, chiudendosi la app spotify. Ho un samsung galaxy s4. Cosa devo fare? Grazie
  • 696 Views
  • 0 replies
  • 0 likes
  • 696 Views
  • 0 replies
  • 0 likes

Cant click on Podcast on Android

I've recently started listening to podcasts on spotify and it works perfectly fine on the PC app but when I tried clicking on the Podcasts on the android app, it would not respond. If I clicked on the podcast I wanted, nothing would happen. I've trie...

  • Newbie
  • I've recently started listening to podcasts on spotify and it works perfectly fine on the PC app but when I tried clicking on the Podcasts on the android app, it would not respond. If I clicked on th...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Spotify Premium ended, now what?

I purchased Spotify in November 28th, last year when it was the offer of 3 months for $4.99 and that ended on February 28th I guess. So my question is, what I have to do now? Cause the music that I downloaded still is there, and sometimes shows up a ...

  • Newbie
  • I purchased Spotify in November 28th, last year when it was the offer of 3 months for $4.99 and that ended on February 28th I guess. So my question is, what I have to do now? Cause the music that I d...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes