Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47102 Views
  • 66 replies
  • 25 likes
  • 47102 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880016 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880016 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Solved!! ''We're experiencing a problem please try again''

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experiencing a problem please try again'' and I did try ag...

  • Casual Listener
  • So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experie...
  • trick--trouble
  • Newbie
  • 21295 Views
  • 21 replies
  • 1 likes
  • 21295 Views
  • 21 replies
  • 1 likes

Remote control to Samsung galaxy s8

Hi, I'm having trouble remote controlling spotify on my phone from the comouter.So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i pause the music from the computer i can't start it up again wi...

  • Newbie
  • Hi, I'm having trouble remote controlling spotify on my phone from the comouter. So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i...
  • 575 Views
  • 0 replies
  • 0 likes
  • 575 Views
  • 0 replies
  • 0 likes

Spotify connect problems, need to reinstall to fix it each time

I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, this can be fixed by removing the spofity app and r...

  • Newbie
  • I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, ...
  • 534 Views
  • 0 replies
  • 2 likes
  • 534 Views
  • 0 replies
  • 2 likes

Listened Songs

Hello, In playlist, I want to see songs which I listened before.Are there any solution for iti

  • Newbie
  • Hello,  In playlist, I want to see songs which I listened before.Are there any solution for iti 
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Song stop playing between the 9-10 first seconds

Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming through package data. Could somebody tell me what's going...

  • Newbie
  • Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming throug...
  • 466 Views
  • 0 replies
  • 0 likes
  • 466 Views
  • 0 replies
  • 0 likes

Solved!! Sound Quality

So I love Spotify but my device is lacking in sound quality. My iPod still surpasses my phone with Spotify premium. The bass doesn't feel the same through my sound system etc. It's not the settings on the sound system. They have never changed and don...

  • Regular
  • So I love Spotify but my device is lacking in sound quality. My iPod still surpasses my phone with Spotify premium. The bass doesn't feel the same through my sound system etc. It's not the settings o...
  • songassistant
  • Composer
  • 3644 Views
  • 16 replies
  • 0 likes
  • 3644 Views
  • 16 replies
  • 0 likes

Podcast episodes not up to date

Hi, I've noticed that the podcast episodes are not up to date. In several of the shows they appear to be several episodes behind. The newer episodes are available on other podcast managers. Is there a licensing issue or is there a way to force it to ...

  • Casual Listener
  • Hi,   I've noticed that the podcast episodes are not up to date. In several of the shows they appear to be several episodes behind. The newer episodes are available on other podcast managers. ...
  • nategreen333
  • Casual Listener
  • 2528 Views
  • 2 replies
  • 10 likes
  • podcast
    Podcasts
  • 2528 Views
  • 2 replies
  • 10 likes

Solved!! Can't save music

I have avaible 17GB of free space and It shows error, no more space... I have latest version of app. Xiaomi Redmi Note 4 Qualcomm

  • Casual Listener
  • I have avaible 17GB of free space and It shows error, no more space... I have latest version of app.   Xiaomi Redmi Note 4 Qualcomm
  • caszriel
  • Composer
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Songs play 2 seconds and stop/get stuck

I have a free account for Spotify and since a week I started to have some issues playing my playlist on my smartphone (Android 6.0 - last spotify version installed) From time to time, every two or three songs, a song plays only 2 seconds and get stuc...

  • Casual Listener
  • I have a free account for Spotify and since a week I started to have some issues playing my playlist on my smartphone (Android 6.0 - last spotify version installed)   From time to time, every ...
  • caszriel
  • Composer
  • 1245 Views
  • 3 replies
  • 0 likes
  • 1245 Views
  • 3 replies
  • 0 likes

Spotify switches to someone else's music

Was driving home from work today listening to Spotify on Android through my car speakers via bluetooth, and for 5 - 10 minutes, my playlist kept switching over to someone else's music. Every time I manually switched back to my playlist, it lasted for...

  • Casual Listener
  • Was driving home from work today listening to Spotify on Android through my car speakers via bluetooth, and for 5 - 10 minutes, my playlist kept switching over to someone else's music. Every time I m...
  • caszriel
  • Composer
  • 579 Views
  • 4 replies
  • 0 likes
  • 579 Views
  • 4 replies
  • 0 likes

Songs stop playing at start or end of song

I use spotify family on xiaomi redmi 4 android phone. Dutch subscription living in China. Many songs (not all) stop playing in on or off line mode, extreme quality, on my downloaded songs, albums or playlists. Every time it happens i need to press 'n...

  • Newbie
  • I use spotify family on xiaomi redmi 4 android phone. Dutch subscription living in China. Many songs (not all) stop playing in on or off line mode, extreme quality, on my downloaded songs, albums or ...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Android Wear 2.0 app crashes phone app

When I select the Spotify app on my Moto 360 Sport, it crashes the app if it is running on my phone. I can control the music from the watch once the phone app is playing, but I can't launch Spotify from my watch. The phone is an LG G6. The watch app ...

  • Newbie
  • When I select the Spotify app on my Moto 360 Sport, it crashes the app if it is running on my phone. I can control the music from the watch once the phone app is playing, but I can't launch Spotify f...
  • Pressoholic
  • Newbie
  • 2067 Views
  • 5 replies
  • 3 likes
  • Android
    Android 7.0
    Android App
    Android LG G6
    android wear
    Android wear spotify app
    Android wearables
  • 2067 Views
  • 5 replies
  • 3 likes

Spotify notification bar

There is usually that little bar on my notifications that allows me to change the song without going into app and now it is gone. Does anyone how to get it back?

  • Casual Listener
  • There is usually that little bar on my notifications that allows me to change the song without going into app and now it is gone. Does anyone how to get it back?
  • phan_times
  • Community Legend
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

Solved!! Improving Radio Station.

How the heck can I manually add artists or tracks to a Radio station? I really want to customize a radio station. I have an HTC One Max and use the spotify app for it, and I also use Windows Client. I have windows 7. Any help would be appreciated. I ...

  • Casual Listener
  • How the heck can I manually add artists or tracks to a Radio station? I really want to customize a radio station. I have an HTC One Max and use the spotify app for it, and I also use Windows Client. ...
  • Mojaman
  • Casual Listener
  • 3439 Views
  • 8 replies
  • 0 likes
  • 3439 Views
  • 8 replies
  • 0 likes

Shuffle Wiedergabe stoppt

Hallo, ich nutze Spotify Premium und habe mir mehrere Playlists angelegt. Zur Wiedergabe nutze ich meistens die Shuffle-Funktion. Dies hat auch immer funktioniert. Seit einigen Wochen stoppt die Wiedergabe jedoch ploetzlich. Es werden mehrere Songs g...

  • Casual Listener
  • Hallo,   ich nutze Spotify Premium und habe mir mehrere Playlists angelegt. Zur Wiedergabe nutze ich meistens die Shuffle-Funktion.  Dies hat auch immer funktioniert.   Seit einige...
  • Schimpfle
  • Casual Listener
  • 5049 Views
  • 3 replies
  • 1 likes
  • 5049 Views
  • 3 replies
  • 1 likes

Spotify Music pauses randomly [Android]

I've had Spotify Premium on my phone for about 4 months now and within the last 4 days when I listen to music it will just randomly pause the music and the Spotify Icon in the notification bar dissapears, and the pause/play feature in the Notificatio...

  • Casual Listener
  • I've had Spotify Premium on my phone for about 4 months now and within the last 4 days when I listen to music it will just randomly pause the music and the Spotify Icon in the notification ...
  • Loud_Amp
  • Newbie
  • 1993 Views
  • 1 replies
  • 23 likes
  • 1993 Views
  • 1 replies
  • 23 likes

Solved!! Playlist skips to the first track, when starting with a later track.

When we start a playlist somewhere in the middle, to continue where we were yesterday, sometimes the playing stops after the track is finished and the focus skips to the first tyrack, sometimes pausing there, sometimes playing on from the beginning.H...

  • Regular
  • When we start a playlist somewhere in the middle, to continue where we were yesterday, sometimes the playing stops after the track is finished and the focus skips to the first tyrack, sometimes pausi...
  • Thelodge
  • Casual Listener
  • 15569 Views
  • 18 replies
  • 3 likes
  • 15569 Views
  • 18 replies
  • 3 likes

Solved!! Android app won't sync local files

I have Spotify on my Galaxy S7. It seems to have stopped syncing local files from my computer. It will sync files from the Spotify library, but not any of the files that are only on my PC. Is this feature no longer supported? This is something that h...

  • Gig Goer
  • I have Spotify on my Galaxy S7. It seems to have stopped syncing local files from my computer. It will sync files from the Spotify library, but not any of the files that are only on my PC. Is this fe...
  • olken2000
  • Gig Goer
  • 1683 Views
  • 2 replies
  • 0 likes
  • 1683 Views
  • 2 replies
  • 0 likes

Album art not appearing

This may not seem like much of an issue, but it is still one of the consistently worse bugs that I have come across whilst using the Spotify app on Android, which is saying a lot considering the app being absolutely riddled with trivial errors that s...

  • Casual Listener
  • This may not seem like much of an issue, but it is still one of the consistently worse bugs that I have come across whilst using the Spotify app on Android, which is saying a lot considering the app ...
  • Elzin_7
  • Casual Listener
  • 540 Views
  • 2 replies
  • 3 likes
  • 540 Views
  • 2 replies
  • 3 likes

Spotify Connect and Podcasts - only some devices?

So what's the deal with Spotify connect and podcasting? Is something **bleep** required to stream podcasts via Spotify connect? I ask because I can stream podcasts and music via Spotify connect to my audio pro addon c5 with no difficulty, but I can o...

  • Newbie
  • So what's the deal with Spotify connect and podcasting? Is something **bleep** required to stream podcasts via Spotify connect? I ask because I can stream podcasts and music via Spotify connect to my...
  • 1127 Views
  • 0 replies
  • 14 likes
  • 1127 Views
  • 0 replies
  • 14 likes