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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43778 Views
  • 66 replies
  • 25 likes
  • 43778 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878684 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878684 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26573 Views
  • 4 replies
  • 0 likes
  • 26573 Views
  • 4 replies
  • 0 likes

Bug in Playlists view in landscape orientation

Steps to reproduce:- Device in landscape orientation- Click: Your Library -> Playlists Expected result:- Playlists view opens and all playlists are selectable Actual result:- Playlists view opens and Discover Weekly (the topmost playlist) gets select...

  • Regular
  • Steps to reproduce: - Device in landscape orientation - Click: Your Library -> Playlists   Expected result: - Playlists view opens and all playlists are selectable   Actual result...
  • songassistant
  • Composer
  • 853 Views
  • 6 replies
  • 1 likes
  • 853 Views
  • 6 replies
  • 1 likes

Shuffle broken on big playlists with Google Home

Not much to say other than that this feature is absolutely broken. Here's the steps to reproduce:Open Spotify app on androidClick on "Devices Available" and connect to my Google Home as the active deviceClick a song near the bottom of a playlist with...

  • Casual Listener
  • Not much to say other than that this feature is absolutely broken. Here's the steps to reproduce: Open Spotify app on android Click on "Devices Available" and connect to my Google Home as the...
  • lukemacneil
  • Newbie
  • 1460 Views
  • 1 replies
  • 13 likes
  • 1460 Views
  • 1 replies
  • 13 likes

How to access artist/genre suggestion page

Hi, I was wondering how I can access the initial artists page that Spotify takes you to when you first start an account. I can't seem to find an answer for this anywhere else, and I don't know what to call the page I'm referring to, but right after y...

  • Newbie
  • Hi,   I was wondering how I can access the initial artists page that Spotify takes you to when you first start an account. I can't seem to find an answer for this anywhere else, and I don't kn...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook login error

I'm use facebook login, but I get login error message

  • Newbie
  • I'm use facebook login, but I get login error message
  • Melody
  • Spotify
  • 1054 Views
  • 1 replies
  • 0 likes
  • 1054 Views
  • 1 replies
  • 0 likes

bluetooth headset play button

My Bluetooth headset is having media keys for volume, play/pause, next and previous track. Volume is a own volume for the headset, next and previous is working fine with the spotify app, but the play/pause button does not work with the app. The Googl...

  • Casual Listener
  • My Bluetooth headset is having media keys for volume, play/pause, next and previous track. Volume is a own volume for the headset, next and previous is working fine with the spotify app, but the play...
  • bbeuerlein
  • Casual Listener
  • 3444 Views
  • 9 replies
  • 11 likes
  • 3444 Views
  • 9 replies
  • 11 likes

Se borran canciones

Hola, cada ves que entro a mi spotify premium aparece la pestana de descargando y se descargan algunas dos o tres canciones que al parecer se borraron, eso me pasa cada ves que entro a mi spotify. Me pueden ayudar con eso?

  • Newbie
  • Hola, cada ves que entro a mi spotify premium aparece la pestana de descargando y se descargan algunas dos o tres canciones que al parecer se borraron, eso me pasa cada ves que entro a mi spotify. Me...
  • TheBrickSlayer
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Spotify only provides Album art for first track in Android Auto

Hi,I'm a developer for in-vehicle infotainment systems and for Android Auto in particular. I've observed that the Spotify app only seems to provide Album Art for the first track after Spotify is started. After skipping to the next track, the mediaPla...

  • Newbie
  • Hi, I'm a developer for in-vehicle infotainment systems and for Android Auto in particular. I've observed that the Spotify app only seems to provide Album Art for the first track after Spotify is ...
  • TheBrickSlayer
  • Roadie
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

Spotify

Why is "Mundo" by IV OF SPADES not available on my spotify?

  • Newbie
  • Why is "Mundo" by IV OF SPADES not available on my spotify?
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

[Spotify or Android ?] Duplicate Offline storage - Internal & SD Card

Dear community ! I'm owning a fresh new Galaxy S7 phone with a microSD Evo+ 128gb. This SD card is configured as "portable" and not "internal". I've selected the option inside the Spotify app to store offline playlist and data into the SD card, what ...

  • Music Fan
  • Dear community !   I'm owning a fresh new Galaxy S7 phone with a microSD Evo+ 128gb. This SD card is configured as "portable" and not "internal".   I've selected the option inside the S...
  • Gabriel1612
  • Newbie
  • 3919 Views
  • 16 replies
  • 0 likes
  • internal storage
    SD-card
    storage
  • 3919 Views
  • 16 replies
  • 0 likes

Can't play downloaded songs.

I am a premium user, the songs are on my phone memory instead of SD card and I can't play the songs I downloaded recently. The songs seem to be played but stay at 0:00 as in the picture.

  • Newbie
  • I am a premium user, the songs are on my phone memory instead of SD card and I can't play the songs I downloaded recently. The songs seem to be played but stay at 0:00 as in the picture. 
  • Nico
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Spotify pauses the song when I play videos on Chrome

I have just noticed that I cannot play a video on Chrome and listen to music on the Spotify app for Android at the same time. Everytime I click play in one of them the other one pauses. So, for example, if I wanted to watch a video without sound on C...

  • Casual Listener
  • I have just noticed that I cannot play a video on Chrome and listen to music on the Spotify app for Android at the same time. Everytime I click play in one of them the other one pauses. So, for examp...
  • Nico
  • Community Legend
  • 57080 Views
  • 1 replies
  • 1 likes
  • 57080 Views
  • 1 replies
  • 1 likes

Solved!! I cannot login via Facebook [Android]

I cannot login my Spotify account via Facebook on my new phone I bought yesterday [Samsung Galaxy S8]. There is no problem to login via FB on desktop, webplayer or my old phone (also Android). Does anyone know any possible reason? How may I solve thi...

  • Casual Listener
  • I cannot login my Spotify account via Facebook on my new phone I bought yesterday [Samsung Galaxy S8]. There is no problem to login via FB on desktop, webplayer or my old phone (also Android). Does a...
  • klaudiamw
  • Casual Listener
  • 32336 Views
  • 6 replies
  • 0 likes
  • 32336 Views
  • 6 replies
  • 0 likes

Google Assistant cannot shuffle my Spotify playlist

Hi, I have been attempting to use Google Assistant to shuffle my Spotify playlist for a while now. I know that Google understands my command because when I say "Ok Google, shuffle [name of playlist]", Google Assistant responds "Ok, I'll shuffle your ...

  • Casual Listener
  • Hi,   I have been attempting to use Google Assistant to shuffle my Spotify playlist for a while now. I know that Google understands my command because when I say "Ok Google, shuffle [name of p...
  • mcolosi29
  • Newbie
  • 18233 Views
  • 18 replies
  • 17 likes
  • 18233 Views
  • 18 replies
  • 17 likes

Music continues to play when phone calls made

My phone continues to play music when a phone call come in or is made over Bluetooth in my carVery irritating.

  • Casual Listener
  • My phone continues to play music when a phone call come in or is made over Bluetooth in my car Very irritating.
  • hb94
  • Casual Listener
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont play more than one song on wifi

This has been an issue since a recent update I beleive, don't really know what to add to be honest... It just cuts soon after the first song is finished, last time it was 7 seconds in.

  • Casual Listener
  • This has been an issue since a recent update I beleive, don't really know what to add to be honest... It just cuts soon after the first song is finished, last time it was 7 seconds in.
  • Leonardo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Playlist on new phone

I've been using Spotify premium for offline listening for a couple years. I drive for work and I don't have unlimited data, so offline listening is a no brainer. This weekend I'll be upgrading my phone from a Note 4 to a Note 8. If I sign into my acc...

  • Newbie
  • I've been using Spotify premium for offline listening for a couple years. I drive  for work and I don't have unlimited data, so offline listening is a no brainer. This weekend I'll be upgrading ...
  • Leonardo
  • Roadie
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Cant sign is cuz on offline mode

Im in offline mode bought new phone now i cant get on my spotify it asks me to go online mode ?!

  • Newbie
  • Im in offline mode bought new phone now i cant get on my spotify it asks me to go online mode ?!
  • VishalOd
  • Regular
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Playlist not playing properly

On my phone when i press shuffle to play through my playlist it is only playing 3 different artists. I have tried uninstalling and reinstalling but that hasnt worked. Has anyone got any suggestions?

  • Newbie
  • On my phone when i press shuffle to play through my playlist it is only playing 3 different artists. I have tried uninstalling and reinstalling but that hasnt worked. Has anyone got any suggestions? ...
  • AR44
  • Casual Listener
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Solved!! Spotify continues to play after removing earphones from phone - LG G4

Hi everyone, Don't know if others are having this issue. I got a new Android phone, LG G4, and for some reason whenever I'm playing Spotify either in the background or in the app, it continues to play after I remove the earphones from my phone. Never...

  • Music Fan
  • Hi everyone, Don't know if others are having this issue.    I got a new Android phone, LG G4, and for some reason whenever I'm playing Spotify either in the background or in the app, it c...
  • EarlPurple
  • Roadie
  • 36222 Views
  • 188 replies
  • 26 likes
  • 36222 Views
  • 188 replies
  • 26 likes

Hidden or non-indexed tracks or albums

Hi, I've just come across something odd that I haven't seen before. I read an article about a band called The Scene Is Now, and in particular an album of theirs called 'Tonight We Ride'. At the end of the piece there was an embed of the album from Sp...

  • Visitor
  • Hi, I've just come across something odd that I haven't seen before. I read an article about a band called The Scene Is Now, and in particular an album of theirs called 'Tonight We Ride'. At the end o...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes