Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47698 Views
  • 66 replies
  • 25 likes
  • 47698 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880301 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880301 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26906 Views
  • 4 replies
  • 0 likes
  • 26906 Views
  • 4 replies
  • 0 likes

How to store downloaded music to sd card?

Hello there, i currently have Spotify vers 8.4.32.623 on my Android phone, and i'd like to store my offline music downloads to sd card but it seems the old storage information setting has gone. What to do? Your help is appreciated

  • Newbie
  • Hello there, i currently have Spotify vers 8.4.32.623 on my Android phone, and i'd like to store my offline music downloads to sd card but it seems the old storage information setting has gone. What ...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

contact us for best Spoken English -9899908545 (new Ashok Nagar)

contact us for best Spoken English -9899908545 (new Ashok Nagar)contact us for best Spoken English -9899908545 (new Ashok Nagar)contact us for best Spoken English -9899908545 (new Ashok Nagar)contact us for best Spoken English -9899908545 (new Ashok ...

  • Regular
  • contact us for best Spoken English -9899908545 (new Ashok Nagar) contact us for best Spoken English -9899908545 (new Ashok Nagar) contact us for best Spoken English -9899908545 (new Ashok Nagar) c...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Automatic deconnection when changing settings

Hi all,I have a spotify premium account and I use it on a Galaxy S8. I would like to change some settings of the app, to allow my phone to download some songs to listen offline for example.The problem is that every time I go to the settings and modif...

  • Newbie
  • Hi all, I have a spotify premium account and I use it on a Galaxy S8.   I would like to change some settings of the app, to allow my phone to download some songs to listen offline for example...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Gear S3

I reset my gear s3 because Spotify didn't work properly and the thing is the app isnt even in the gear store?! What's going on????

  • Visitor
  • I reset my gear s3 because Spotify didn't work properly and the thing is the app isnt even in the gear store?! What's going on????
  • 153 Views
  • 0 replies
  • 1 likes
  • 153 Views
  • 0 replies
  • 1 likes

My songs are being interrupted to play suggested content

I am a premium user on android 5.1.1. At least once per hour, the song I am playing will stop and it will start playing a song by Mahmood Khan. I had never heard of this person before. I have never listened to him before. I don't play his music at al...

  • Visitor
  • I am a premium user on android 5.1.1.   At least once per hour, the song I am playing will stop and it will start playing a song by Mahmood Khan. I had never heard of this person before. I hav...
  • Joe
  • Community Legend
  • 539 Views
  • 1 replies
  • 1 likes
  • Android
    Premium
  • 539 Views
  • 1 replies
  • 1 likes

Solved!! Difference between Spotify on phone and tablet

Have Spotify loaded on my phone and tablet. If you look at the attached screenshots from both, there is a difference between available devices to connect to. The tablet gives me many more options. How to make the phone match the tablet?

  • Casual Listener
  • Have Spotify loaded on my phone and tablet. If you look at the attached screenshots from both, there is a difference between available devices to connect to. The tablet gives me many more options. Ho...
  • k9kids
  • Casual Listener
  • 2351 Views
  • 1 replies
  • 0 likes
  • 2351 Views
  • 1 replies
  • 0 likes

Lost 3/4 of music after being logged off of account

Help!! I was logged out of my spotify account on my phone when I relogged in after password reset. I am missing 3/4 of my music on all my devices and the artists still there all say I am now just following them, no saved albums. Curiously the music r...

  • Newbie
  • Help!!  I was logged out of my spotify account on my phone when I relogged in after password reset. I am missing 3/4 of my music on all my devices and the artists still there all say I am now ju...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live Chat

Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live ChatOfficial+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live ChatOfficial+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support L...

  • Regular
  • Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live Chat Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live Chat Official+1(855) 341 401...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number Billing

Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number BillingTall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number BillingTall Free +1(855 341 4012)✔ Itunes Billing Support Number ...

  • Regular
  • Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number Billing Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number Billing Tal...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Songs are "lagging"

Im having some trouble listening to Spotify music. Every time I lock my phone the songs start to lagg, like a scratched CD. I tried to ajust my phone settings but nothing resolved the problem.Sometimes the problem occurs with the phone unlocked too.

  • Newbie
  • Im having some trouble listening to Spotify music. Every time I lock my phone the songs start to lagg, like a scratched CD. I tried to ajust my phone settings but nothing resolved the problem. ...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call

ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call ITunes billing support +1 855-341-4012® ITunes billing suppo...

  • Regular
  • ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call    ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes...
  • 592 Views
  • 0 replies
  • 0 likes
  • 592 Views
  • 0 replies
  • 0 likes

Volume at 100% for Chromecast?

Does anybody else have this problem? When Spotify connects to my Chromecast, the volume is always at 100% level. I need to adjust volume down before letting it play or I'll blast everyone out of the room.... This might be another volume control issue...

  • Gig Goer
  • Does anybody else have this problem?   When Spotify connects to my Chromecast, the volume is always at 100% level. I need to adjust volume down before letting it play or I'll blast everyone ou...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Battery Drain in Android

Version 8.4.33.536 quickly depletes my device's battery and consumes large amounts of RAM. It consumes more battery than the screen itself.

  • Newbie
  • Version 8.4.33.536 quickly depletes my device's battery and consumes large amounts of RAM. It consumes more battery than the screen itself.
  • s0leym
  • Newbie
  • 852 Views
  • 1 replies
  • 3 likes
  • 852 Views
  • 1 replies
  • 3 likes

Solved!! Problem with music stop playing

We have recently installed fiber and have boosters in the house for stronger signal.When playing music on laptop/mobile on our wifi speakers, the music sometimes stops playing as if its paused.Does it every now and then, worse some days and very irri...

  • Casual Listener
  • We have recently installed fiber and have boosters in the house for stronger signal. When playing music on laptop/mobile on our wifi speakers, the music sometimes stops playing as if its paused. Do...
  • Joe
  • Community Legend
  • 741 Views
  • 3 replies
  • 0 likes
  • 741 Views
  • 3 replies
  • 0 likes

how to clear cached data?

hello. is it possible to clear song cache from app data. I noticed that Spotify caches all my plays and it takes up a lot of storage, but I need only my downloaded singles/albums to be cached in data. if I clear my app data, it clears all including m...

  • Casual Listener
  • hello.  is it possible to clear song cache from app data. I noticed that Spotify caches all my plays and it takes up a lot of storage, but I need only my downloaded singles/albums to be cached ...
  • onceup
  • Casual Listener
  • 8097 Views
  • 2 replies
  • 1 likes
  • Cache
  • 8097 Views
  • 2 replies
  • 1 likes

Removing a deleted Playlist

There is a Playlist I have saved that is shown as Loading... Whenever I click into it I just see that it wasn't found. It is shown to have 0 songs. I can't unfollow it by just pressing the button. It does nothing. How do I remove the Playlist?

  • Newbie
  • There is a Playlist I have saved that is shown as Loading...  Whenever I click into it I just see that it wasn't found. It is shown to have 0 songs. I can't unfollow it by just pressing the butt...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Spotify Connect Android - Smart Tv Samsung

I can't found my Samsung smart tv on my android device. spotify connect works from my laptop device but when I try to use from my android device, my tv is not found. Samsung smart tv model is : UN49MU6100 Could you help me ? Best Regards!

  • Newbie
  • I can't found my Samsung smart tv on my android device.   spotify connect works from my laptop device but when I try to use from my android device, my tv is not found.  Samsung smart...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Call Us +1 (855) 341-4012✔ ITunes Billing Support Number Card Has Been Redeemed How To Put An Itunes

Call Us +1 (855) 341-4012✔ ITunes Billing Support Number Card Has Been Redeemed How To Put An ItunesCall Us +1 (855) 341-4012✔ ITunes Billing Support Number Card Has Been Redeemed How To Put An ItunesCall Us +1 (855) 341-4012✔ ITunes Billing Support ...

  • Regular
  • Call Us +1 (855) 341-4012✔ ITunes Billing Support Number Card Has Been Redeemed How To Put An Itunes Call Us +1 (855) 341-4012✔ ITunes Billing Support Number Card Has Been Redeemed How To Put An Itu...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Call Us +1 (855 341 4012)* ITunes Billing Support Number You Use Itunes Cards For Types Of Itunes

Call Us +1 (855 341 4012)* ITunes Billing Support Number You Use Itunes Cards For Types Of ItunesCall Us +1 (855 341 4012)* ITunes Billing Support Number You Use Itunes Cards For Types Of ItunesCall Us +1 (855 341 4012)* ITunes Billing Support Number...

  • Regular
  • Call Us +1 (855 341 4012)* ITunes Billing Support Number You Use Itunes Cards For Types Of Itunes Call Us +1 (855 341 4012)* ITunes Billing Support Number You Use Itunes Cards For Types Of Itunes C...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes