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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43007 Views
  • 66 replies
  • 25 likes
  • 43007 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26453 Views
  • 4 replies
  • 0 likes
  • 26453 Views
  • 4 replies
  • 0 likes

For Spotify my tablet is a smartphone

I bought a Huawei Mediapad T2 7.0 Pro tablet (7 "screen)For Spotify it is not a tablet but it is a smartphone.I can no longer listen to music in free mode.How do I make Spotify understand that my is a tablet and not a smartphone?Note: In the settings...

  • Newbie
  • I bought a Huawei Mediapad T2 7.0 Pro tablet (7 "screen) For Spotify it is not a tablet but it is a smartphone. I can no longer listen to music in free mode. How do I make Spotify understand that ...
  • 493 Views
  • 0 replies
  • 1 likes
  • 493 Views
  • 0 replies
  • 1 likes

[Android] Support for Max/Ultra power saving

Spotify does currently not support Max/Ultra power saving mode on android devices. It would be amazing if it did.

  • Newbie
  • Spotify does currently not support Max/Ultra power saving mode on android devices. It would be amazing if it did.
  • 1185 Views
  • 0 replies
  • 21 likes
  • 1185 Views
  • 0 replies
  • 21 likes

Bug in spotify, unable to dismiss advertisement.

I would like to report a bug in the android version of the spotify app. I have not bought spotify, thus I receive advertisements whilst using your app, which is fine. However today I was unable to search for a different artist whilst listening. When ...

  • Newbie
  • I would like to report a bug in the android version of the spotify app.   I have not bought spotify, thus I receive advertisements whilst using your app, which is fine. However today I was una...
  • 620 Views
  • 0 replies
  • 1 likes
  • 620 Views
  • 0 replies
  • 1 likes

Playlist Settings Don't Sync

When I make a playlist private on my phone, it stays public on my laptop and vice versa. However it doesn't show up in my "public playlists". I just want to know if people can see what playlist I'm listening to and if they can access it even though i...

  • Regular
  •  When I make a playlist private on my phone, it stays public on my laptop and vice versa. However it doesn't show up in my "public playlists". I just want to know if people can see what p...
  • jsannn
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Spotify plays on its own

I was laying down ready to sleep when my Spotify starts playing music on it's own. It played the last song my brother played earlier. We have a shared account, however he was not playing the song nor was the app opened on my phone. Can anyone explain...

  • Newbie
  • I was laying down ready to sleep when my Spotify starts playing music on it's own.  It played the last song my brother played earlier.  We have a shared account, however he was not playing ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Battery usage on Experia

Hello, i have been using spotify on my phone for a while now, but a few weeks ago the phone suddenly started dying in the middle of the day. After some testing i have pinned it down to spotify using a lot of battery (while not showing this in battery...

  • Newbie
  • Hello, i have been using spotify on my phone for a while now, but a few weeks ago the phone suddenly started dying in the middle of the day. After some testing i have pinned it down to spotify using ...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Spotify Playlist wont shuffle randomly - Android

HiI have a playlist of ~1000 songs that i cant get to shuffle properly on my android device. I have tried changing the sort by but no matter what i do i cannot get a random shuffle. For instance if it's sorted by title my play queue will show songs s...

  • Newbie
  • Hi I have a playlist of ~1000 songs that i cant get to shuffle properly on my android device. I have tried changing the sort by but no matter what i do i cannot get a random shuffle. For instance if...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Superuser Contribution My downloaded music gets deleted

My whole library has gotten deleted numerous times. It does it just randomly not like when I update Spotify but just randomly.

  • Newbie
  • My whole library has gotten deleted numerous times. It does it just randomly not like when I update Spotify but just randomly.
  • user-removed
  • Not applicable
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution All offline music deleted abruptly

I recently boarded a flight and prepared to listen to offline music - only to find that all of my offline music from dozens of artists had been removed from my phone.What is going on here? I saw some other posts stating that the OS could delete songs...

  • Visitor
  • I recently boarded a flight and prepared to listen to offline music - only to find that all of my offline music from dozens of artists had been removed from my phone. What is going on here? I saw so...
  • user-removed
  • Not applicable
  • 1953 Views
  • 5 replies
  • 0 likes
  • Deleted downloads
    Offline listening
  • 1953 Views
  • 5 replies
  • 0 likes

advertisement that hangs when i enter the app but music still playing

hi! when i exit the app n enter other apps n then come back in again, there will be an advertisement that hangs so even if i click "more info" on the ad, the ad itself doesnt move but when i scroll up or down, the app moves accordingly but the ad sti...

  • Newbie
  • hi! when i exit the app n enter other apps n then  come back in again, there will be an advertisement that hangs so even if i click "more info" on the ad, the ad itself doesnt move but when i sc...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Spotify won't play song when mobile app first loads.

Hi, Recently I've been experiencing an issue whereby when I switch off my phone (Samsung S8+), restart it, then go to Spotify to play the first song it suggests (i.e. the one I was listening too when my phone turned off). The song won't play when I p...

  • Newbie
  • Hi,   Recently I've been experiencing an issue whereby when I switch off my phone (Samsung S8+), restart it, then go to Spotify to play the first song it suggests (i.e. the one I was listening...
  • Sunflowers
  • Newbie
  • 699 Views
  • 2 replies
  • 0 likes
  • 699 Views
  • 2 replies
  • 0 likes

Created Playlists Don't Shuffle

The playlists I create and any other playlist don't shuffle even when I hit the shuffle button. It causes me to hear the same songs or to use up all my skips.

  • Casual Listener
  • The playlists I create and any other playlist don't shuffle even when I hit the shuffle button. It causes me to hear the same songs or to use up all my skips.
  • DavidKeesler
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Mobile Formatting Randomly switches?

So today, the formatting of spotify on my android was really weird. On the bottom, it only displays Home, Search, and Your Playlists. When playing music, you see the album cover of the artist and the bottom description says the song that are included...

  • Newbie
  • So today, the formatting of spotify on my android was really weird. On the bottom, it only displays Home, Search, and Your Playlists. When playing music, you see the album cover of the artist and the...
  • 523 Views
  • 0 replies
  • 2 likes
  • 523 Views
  • 0 replies
  • 2 likes

Solved!! Local files Android

I recently downloaded some songs from youtube that weren't on spotify into an mp3 and imported them into my local files on spotify, on my laptop they play just fine. However, on my android mobile whenever I go to them they appear greyed out and I can...

  • Newbie
  • I recently downloaded some songs from youtube that weren't on spotify into an mp3 and imported them into my local files on spotify, on my laptop they play just fine. However, on my android mobile whe...
  • Joe
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have to reinstall app every time I restart my phone

I get logged out of my account every time that I restart my phone and I cannot get into my account when I try to. The only way I can get back in is to uninstall and then reinstall the app. The last time that I had to do that I lost 100+ songs that I ...

  • Newbie
  • I get logged out of my account every time that I restart my phone and I cannot get into my account when I try to. The only way I can get back in is to uninstall and then reinstall the app. The last t...
  • Alfredo
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe by Paypal

There's a problem trying to purchase the premium subscription by PayPal , It opens the webview inside the app , It makes well the login and get the info back to app but the app doesn't make any change and the payment doesn't work

  • Newbie
  • There's a problem trying to purchase the premium subscription by PayPal , It opens the webview inside the app , It makes well the login and get the info back to app but the app doesn't make any chang...
  • Alfredo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Can't play video

When I click video in curated play lists, it tries to open the video then just goes back to list without playing anything 1) Your device’s make, model, and operating system:Samsung S7 Edge SM-G935TAndroid v7. 02) The version of Spotify you’re using:V...

  • Newbie
  • When I click video in curated play lists, it tries to open the video then just goes back to list without playing anything  1) Your device’s make, model, and operating system: Samsung S7 Edge&n...
  • 468 Views
  • 0 replies
  • 0 likes
  • 468 Views
  • 0 replies
  • 0 likes

Downloads to SD

My phone is claiming there is no more space to download but there should be as I have 11gb free on an SD card. There doesn't seem to be an option to download tracks to SD anymore. Help!

  • Newbie
  • My phone is claiming there is no more space to download but there should be as I have 11gb free on an SD card.    There doesn't seem to be an option to download tracks to SD anymore.&nbsp...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Sync local devices between multiple devices

I was wondering if it is possible to sync my local files to multiple devices?For example, if I added a playlist to download on my phone, and my tablet would automatically download the same playlist automatically.

  • Casual Listener
  • I was wondering if it is possible to sync my local files to multiple devices? For example, if I added a playlist to download on my phone, and my tablet would automatically download the same playlist...
  • Alfredo
  • Roadie
  • 2871 Views
  • 1 replies
  • 0 likes
  • 2871 Views
  • 1 replies
  • 0 likes

Spotify android

My bottom bar on my spotify app is missing my library , browse , radio  

  • Visitor
  • My bottom bar on my spotify app is missing my library , browse , radio   
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes