Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66519 Views
  • 68 replies
  • 26 likes
  • 66519 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28870 Views
  • 5 replies
  • 0 likes
  • 28870 Views
  • 5 replies
  • 0 likes

Offline mode with wifi - wont let me browse songs

Hey thereJust got a Google Pixel 2. On my previous phone (iPhone 6) I was able to browse spotifys libraries in offline mode. I turned off the data to the app and used to just run it off my wifi. However, with my new phone I am unable to browse their ...

  • Newbie
  • Hey there Just got a Google Pixel 2. On my previous phone (iPhone 6) I was able to browse spotifys libraries in offline mode. I turned off the data to the app and used to just run it off my wifi. Ho...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

How to make a offline song become online song again

Hi,i was wondering.When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ?I'm close to reach 100% of the space in my phone so i need to know to start make some s...

  • Newbie
  • Hi,i was wondering. When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ? I'm close to reach 100% of the s...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

All my saved songs disapear

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist and a song that I know I saved it says it save , bu...

  • Casual Listener
  • Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist ...
  • doom404
  • Newbie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Playlist not working

I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a kmfdm song that is not in the playlist.How do I get...

  • Casual Listener
  • I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a ...
  • Joe
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Music not playing after I canceled premium account

So I canceled my premium account a week or two ago. Ever since then it doesn't even let me play any of the music I had such as Playlist I had subscribed to. I click a song and it just stays grey and doesn't do anything. I tried turning off altogether...

  • Newbie
  • So I canceled my premium account a week or two ago. Ever since then it doesn't even let me play any of the music I had such as Playlist I had subscribed to. I click a song and it just stays grey and ...
  • Joe
  • Community Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Enjoying your trip?

I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com" Sucks.

  • Newbie
  • I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com"   Sucks.
  • Joe
  • Community Legend
  • 6212 Views
  • 1 replies
  • 0 likes
  • 6212 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with people having this same problem. Followe their instruc...

  • Newbie
  • I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with peo...
  • 289 Views
  • 0 replies
  • 1 likes
  • 289 Views
  • 0 replies
  • 1 likes

Spotify is storing too much data on internal storage

Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run the app and play an album or playlists, I can see h...

  • Casual Listener
  • Hi, I want to know why Spotify app for Android (I don't know if the same problem is happening on iOS) is storing a huge amount of data on internal storage without downloading songs. Every time I run ...
  • massalim
  • Casual Listener
  • 9975 Views
  • 7 replies
  • 7 likes
  • 9975 Views
  • 7 replies
  • 7 likes

Spotify closes when i pause the music

Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earphones, my phone plays what i have on my Samsung music...

  • Newbie
  • Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earpho...
  • EliScott532
  • Newbie
  • 5840 Views
  • 2 replies
  • 1 likes
  • 5840 Views
  • 2 replies
  • 1 likes

Daily mixes not updating

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

  • Newbie
  • Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Sporify continuously loading but nothind happens

After month of payong without any satisfaction I try to send a message here. I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show me the albums I like or the playlist Made. Impossible to look...

  • Newbie
  • After month of payong without any satisfaction I try to send a message here.   I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show m...
  • 408 Views
  • 0 replies
  • 1 likes
  • 408 Views
  • 0 replies
  • 1 likes

Solved!! Donde se guarda mi musica?

Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?

  • Casual Listener
  • Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?
  • lauritaa35
  • Newbie
  • 525611 Views
  • 35 replies
  • 2 likes
  • 525611 Views
  • 35 replies
  • 2 likes

Spotify is slow

Hello, i have a probleme with my sportify application when i reinstall the app everything is fat and clean ... but after few days it turn slow as **bleep** ... not the application but the internet ... but i have high speed internet activated and over...

  • Regular
  • Hello, i have a probleme with my sportify application when i reinstall the app everything is fat and clean ... but after few days it turn slow as **bleep** ... not the application but the internet .....
  • LeoRager
  • Community Legend
  • 1504 Views
  • 11 replies
  • 0 likes
  • 1504 Views
  • 11 replies
  • 0 likes

new phone, where did all my playlists go?

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account.I went from samsung galaxy 6 to 8

  • Newbie
  • got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account. I went from...
  • Joe
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

[Android][Browse] Spotify update error on Android

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled other apps on my device to free up some space. Howev...

  • Newbie
  • Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled o...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Playlist not working

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also if I create a playlist it plays the first song the...

  • Casual Listener
  • Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Use music on spotify premium for YouTube videos is possible

I want tu use the music on spotify premium, for YouTube videos, and I dont no if is possivel...

  • Newbie
  • I want tu use the music on spotify premium,  for YouTube videos, and I dont no if is possivel... 
  • Bittencourt
  • Spotify Star
  • 5223 Views
  • 2 replies
  • 0 likes
  • 5223 Views
  • 2 replies
  • 0 likes

10 gb en dos dias

Buenos días. Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 canciones me ha gastado 150mb.Por favor, esto es insostenible,...

  • Casual Listener
  • Buenos días.   Soy usuario diario de spotify y desde el miercoles o jueves pasado el uso de datos de spotify se a multiplicado al menos x4. En dos días de uso normal me gasto 10gb. Hoy en 4 ca...
  • sauga
  • Casual Listener
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Spotify Codes Don't Display

It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.

  • Newbie
  • It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

oh shoot

lolz never mind, idk how to delete this.

  • Newbie
  • lolz never mind, idk how to delete this.
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes