Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47317 Views
  • 66 replies
  • 25 likes
  • 47317 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880124 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880124 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26876 Views
  • 4 replies
  • 0 likes
  • 26876 Views
  • 4 replies
  • 0 likes

Why does Spotify speed up playback?

Music recorded at 85 bpm, should not be played back at any other speed. I have noticed that Spotify's playback speed is faster than the originals in ever single case so far, regardless of whether I use Bluetooth or wired connections. Altering art is ...

  • Casual Listener
  • Music recorded at 85 bpm, should not be played back at any other speed. I have noticed that Spotify's playback speed is faster than the originals in ever single case so far, regardless of whether I u...
  • zarcothellis
  • Newbie
  • 959 Views
  • 1 replies
  • 1 likes
  • 959 Views
  • 1 replies
  • 1 likes

Bluetooth devices issue. Spotify 'jumping' music tracks when selecting songs.

Hey, So I've recently replaced my Samsung s5 with a very well kept Oneplus 1. When using Spotify with my Mpow Cheetah bluetooth headphones or anyone Bluetooth speakers or headphones, I select a track or tap the timeline to go to a different part of t...

  • Casual Listener
  • Hey,   So I've recently replaced my Samsung s5 with a very well kept Oneplus 1.    When using Spotify with my Mpow Cheetah bluetooth headphones or anyone Bluetooth speakers or head...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Não consigo ouvir minhas músicas baixadas

Baixei algumas playlist e também criei algumas. Todas as minhas playlist eu baixei no celular para ouvir offline e depois que eu escutei música compartilhada com o computador, não tenho mais as músicas offline disponíveis no Spotify do meu celular. M...

  • Newbie
  • Baixei algumas playlist e também criei algumas. Todas as minhas playlist eu baixei no celular para ouvir offline e depois que eu escutei música compartilhada com o computador, não tenho mais as músic...
  • 1559 Views
  • 0 replies
  • 3 likes
  • 1559 Views
  • 0 replies
  • 3 likes

Why isn't my locally downloaded music not showing up in my "SONGS"

So I managed to download songs from my computer on to my phone. However, even though I managed to download the playlist offline on my phone, I can't seem to find the music in my "Songs" section, where all my offline music is.Thanks.

  • Newbie
  • So I managed to download songs from my computer on to my phone. However, even though I managed to download the playlist offline on my phone, I can't seem to find the music in my "Songs" section, wher...
  • Joe
  • Community Legend
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

Can't find discover weekly

Hey community, I recently switched my account to from premium to premium for family. Unfortunately, something happened when I signed back in... My discover weekly no longer shows up on the home or browse tabs. I have to go to playlists and search for...

  • Newbie
  • Hey community,         I recently switched my account to from premium to premium for family. Unfortunately, something happened when I signed back in... My discover weekly n...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Spotify ignores track numbers - fails to download local files properly

Hi! I have audio books as local files on the format "Artist - Title - CD # - track #". All works well on desktop when I add the files to a playlist, but when I download the list to mobile I get the first track of each CD repeated. The last part of th...

  • Casual Listener
  • Hi!   I have audio books as local files on the format "Artist - Title - CD # - track #". All works well on desktop when I add the files to a playlist, but when I download the list to mobi...
  • C3rb
  • Casual Listener
  • 630 Views
  • 2 replies
  • 1 likes
  • 630 Views
  • 2 replies
  • 1 likes

Spotify is not an option in the Android auto Phone app

I have had spotify for a while now. I then got the android auto app on my phone. The AA app does not show the option for android auto app. It does show me the google play music and Tunein radio app, but not spotify. However, Spotify songs will keep s...

  • Newbie
  • I have had spotify for a  while now. I then got the android auto app on my phone.  The AA app does not show the option for android auto app. It does show me the google play music and Tunei...
  • 430 Views
  • 0 replies
  • 0 likes
  • 430 Views
  • 0 replies
  • 0 likes

Headset (wired) button skip song issue

I have a Nokia 6 with the latest Nougat build. Every time, when my phone is locked and I want to skip a song (double-tap), it skips 2 songs (!). And also, if I want to go to the previous song (three-taps), it skips 2 songs again (same as the 2 tap ca...

  • Newbie
  • I have a Nokia 6 with the latest Nougat build. Every time, when my phone is locked and I want to skip a song (double-tap), it skips 2 songs (!). And also, if I want to go to the previous song (three-...
  • 632 Views
  • 0 replies
  • 0 likes
  • 632 Views
  • 0 replies
  • 0 likes

New Phone s8

I just got a new phone and have a premium account but when i logged in none of my music is showing up. And is is asking for me to go premium? How can i get my music back

  • Casual Listener
  • I just got a new phone and have a premium account but when i logged in none of my music is showing up. And is is asking for me to go premium? How can i get my music back
  • Joe
  • Community Legend
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Bluetooth and spotify

About a month ago, I noticed that the album and artist info do not appear on the screen in my car while using bluetooth. The song title will show but where the album and artist info are, it says "No Info". Has anyone else experienced this issue or am...

  • Casual Listener
  • About a month ago, I noticed that the album and artist info do not appear on the screen in my car while using bluetooth. The song title will show but where the album and artist info are, it says "No ...
  • coco_chow
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Notification controls disappear occasionally

The notification controls that pop up when you play music on the app occasionally disappear when I pause a song. This doesn't happen every time but every 2 or 3. When it does it's annoying because I have to stop whatever I'm doing and go back into th...

  • Visitor
  • The notification controls that pop up when you play music on the app occasionally disappear when I pause a song. This doesn't happen every time but every 2 or 3. When it does it's annoying because I ...
  • KiwiKeeper
  • Newbie
  • 780 Views
  • 1 replies
  • 3 likes
  • 780 Views
  • 1 replies
  • 3 likes

Google Assistant Integration

Has Google assistant been fully integrated yet? I picked up a Note 8 and when using Google assistant to play an album it ignores the album part of the order. For instance with Siri or Google play music using assistant if I say "play album concrete an...

  • Visitor
  • Has Google assistant been fully integrated yet?  I picked up a Note 8 and when using Google assistant to play an album it ignores the album part of the order.    For instance with Si...
  • Sl33py
  • Regular
  • 3731 Views
  • 6 replies
  • 0 likes
  • 3731 Views
  • 6 replies
  • 0 likes

Solved!! Updating account

I pay for my spotify through my vodaphone account, which gives me premium spotify, but at the moment I'm only receiving the 'free' service' Ive spoken to vodaphone about this and they said I should update my account, I can't do this wIthout agreeing ...

  • Newbie
  • I pay for my spotify through my vodaphone account, which gives me premium spotify, but at the moment I'm only receiving the 'free' service' Ive spoken to vodaphone about this and they said I should u...
  • Joe
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Local Files Added, But Not Playing

Hi Folks. I have created a folder on my desktop and put my local files that I cannot find on Spotify in it so I can listen them on my playlists on Spotify. Everything was OK till three days ago that I had to reset my phone and restored all the apps/s...

  • Casual Listener
  • Hi Folks. I have created a folder on my desktop and put my local files that I cannot find on Spotify in it so I can listen them on my playlists on Spotify. Everything was OK till three days ago that ...
  • Maz1354
  • Casual Listener
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Spotify won't connect to the wifi

I can stream songs using my mobile data or if I uninstall and reinstall Spotify it will download my nearing 3000 track offline playlist through the WiFi connection but once closed the app will just appear with a "no internet connection available" err...

  • Newbie
  • I can stream songs using my mobile data or if I uninstall and reinstall Spotify it will download my nearing 3000 track offline playlist through the WiFi connection but once closed the app will just a...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Can't sync local files to android anymore?

When I download local files to the desktop app they still play, but when I try to download them onto the android app I can't play them. Is there anyway to solve this issue? I heard of some announcement that Spotify no longer supports the syncing of l...

  • Casual Listener
  • When I download local files to the desktop app they still play, but when I try to download them onto the android app I can't play them. Is there anyway to solve this issue? I heard of some announceme...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Play downloaded content while offline

I went on a roadtrip and new I would be out of coverage areas for vast portions of the trip. So I downloaded a bunch of music so that it would be available when I was out of coverage area. Only trouble is that the app couldn't verify my sign-in when ...

  • Casual Listener
  • I went on a roadtrip and new I would be out of coverage areas for vast portions of the trip.  So I downloaded a bunch of music so that it would be available when I was out of coverage area.&nbsp...
  • eric4merica
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Spotify interface missing some menus

For some reason my Spotify app is missing some of the bottom menus. On my Samsung Galaxy s3 it only has a playlists, home, and search tab. However, on other devices I've seen it also has a radio and library tab and the playlist tab is named browse in...

  • Music Fan
  • For some reason my Spotify app is missing some of the bottom menus. On my Samsung Galaxy s3 it only has a playlists, home, and search tab. However, on other devices I've seen it also has a radio and ...
  • EJP619
  • Music Fan
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Car mutes when pausing tracks

Hello all I have Spotify Premium on my Android device, and I am driving on Seat Ibiza 2016 model.My phone connected to the car integrated audio system using Bluetooth. Every time when i'm pausing the track being played, to hear something else (e.g. W...

  • Visitor
  • Hello all   I have Spotify Premium on my Android device, and I am driving on Seat Ibiza 2016 model. My phone connected to the car integrated audio system using Bluetooth.   Every time ...
  • Gmwhiteh
  • Newbie
  • 855 Views
  • 2 replies
  • 0 likes
  • 855 Views
  • 2 replies
  • 0 likes

Bluetooth Streaming and Ford Sync

Every time I play Spotify music through the bluetooth connection in my Ford it stutters and cuts out, the audio speed up and slows down randomly. It is impossible to listen to, yet if I play music I downloaded to the phone directly it plays fine. It ...

  • Newbie
  • Every time I play Spotify music through the bluetooth connection in my Ford it stutters and cuts out, the audio speed up and slows down randomly. It is impossible to listen to, yet if I play music I ...
  • andbu1
  • Newbie
  • 9668 Views
  • 7 replies
  • 1 likes
  • 9668 Views
  • 7 replies
  • 1 likes