Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51428 Views
  • 66 replies
  • 25 likes
  • 51428 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881896 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881896 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27373 Views
  • 4 replies
  • 0 likes
  • 27373 Views
  • 4 replies
  • 0 likes

Warning - do not upgrade your Android app to latest version!

Seems after the last upgrade around 6th October 2017 of the Android app I'm no longer able to play most songs/albums which are/were part of my library. This even seems to affect the Windows application! The Windows application can be fixed easily by ...

  • Casual Listener
  • Seems after the last upgrade around 6th October 2017 of the Android app I'm no longer able to play most songs/albums which are/were part of my library. This even seems to affect the Windows appl...
  • jochen1172
  • Casual Listener
  • 890 Views
  • 2 replies
  • 1 likes
  • 890 Views
  • 2 replies
  • 1 likes

Sena 10S AVRCP Issues with Spotify on Samsung S8

Hi,Firstly some important hardware data:Phone: Samsung Galaxy S8 on Android N 7.0Bluetooth: Sena 10S Motorcycle Bluetooth CommunicatorSpotify App version: 8.4.22.857 armV7 (using pro account)The problem:When i connect the Sena 10S to my phone, it con...

  • Casual Listener
  • Hi, Firstly some important hardware data: Phone: Samsung Galaxy S8 on Android N 7.0 Bluetooth: Sena 10S Motorcycle Bluetooth Communicator Spotify App version: 8.4.22.857 armV7 (using p...
  • tushalb
  • Casual Listener
  • 2694 Views
  • 3 replies
  • 0 likes
  • 2694 Views
  • 3 replies
  • 0 likes

Multiple

Howdie. I want to know how to, if possible... I want to have, 2 separate accounts, emails, people. My playlist & one for my husband's, on his phone. With only one charge. I want my own stuff & NOT his. PLZzz help. Toodles.

  • Casual Listener
  • Howdie. I want to know how to, if possible... I want to have, 2 separate accounts, emails, people. My playlist & one for my husband's, on his phone. With only one charge. I want my own stuff &amp...
  • Joe
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Spotify doesn't always play even with premium downloaded music

I have a slight problem with my Spotify that if I play music in the car or something and start playing it within WiFi range and it has time to load the song I can change song as I go to other downloaded songs and albums playlists etc... But sometimes...

  • Newbie
  • I have a slight problem with my Spotify that if I play music in the car or something and start playing it within WiFi range and it has time to load the song I can change song as I go to other downloa...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Pause/Play Not Working -- Please Help

I've seen this topic a few times but no solutions unfortunately. I've also tried getting help from Spotify tech support, with no help there either. When using a bluetooth headset the pause/play button (single tap) doesn't work with Spotify. The next ...

  • Newbie
  • I've seen this topic a few times but no solutions unfortunately. I've also tried getting help from Spotify tech support, with no help there either.    When using a bluetooth headset the p...
  • 391 Views
  • 0 replies
  • 1 likes
  • 391 Views
  • 0 replies
  • 1 likes

Solved!! Won't play without Shuffle.

The app won't play a individual song It just keeps highlighting shuffle. I've tried turning shuffle off but is says that's a premium feature.

  • Newbie
  • The app won't play a individual song It just keeps highlighting shuffle. I've tried turning shuffle off but is says that's a premium feature.
  • itu_
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Ad length too long

HiI use Spotify on iPad and as of recently I've noticed a problem with a particular ad with plays for 30 seconds and then remains silent for a full minute and fifty two seconds before moving to next ad. Any solutions or ideas to this problem apprecia...

  • Newbie
  • Hi I use Spotify on iPad and as of recently I've noticed a problem with a particular ad with plays for 30 seconds and then remains silent for a full minute and fifty two seconds before moving to nex...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Need explanation

Music keeps appearing undownloaded every time i update the app or just at random moments? 460+

  • Newbie
  • Music keeps appearing undownloaded every time i update the app or just at random moments? 460+
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Music availability based on Account?

I share a Premium family plan with my girlfriend and we've run into the issue that there are songs/album that are unavailable for me, but play just fine for her. She can search for the songs/albums and play them, but they wont even appear in the sear...

  • Newbie
  • I share a Premium family plan with my girlfriend and we've run into the issue that there are songs/album that are unavailable for me, but play just fine for her.  She can search for the songs/al...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Can't log into Spotify Premium on my Android.

Hi, I never used to have to log into Spotify untill the last update. Ever since then at the log in screen it states that I'm currently set to offline and to go online to connect to Spotify. When I press the connect button the same message keeps poppi...

  • Newbie
  • Hi,   I never used to have to log into Spotify untill the last update. Ever since then at the log in screen it states that I'm currently set to offline and to go online to connect to Spotify. ...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Solved!! New to Spotify, why does it stop playing?

I'm new to Spotify. I finally learned how to add my music to my playlists and I'm happy. I put my earbuds in, turn on my playlist (with over 400 songs in it) and attempt to drift off to sleep. After about a half hour, the music stops. I have full bat...

  • Newbie
  • I'm new to Spotify. I finally learned how to add my music to my playlists and I'm happy. I put my earbuds in, turn on my playlist (with over 400 songs in it) and attempt to drift off to sleep. After ...
  • Sebasty
  • Community Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Connecting Samsung S3 to Mercedes C300 Bluetooth

Does anyone know if you can connect a Sumsung phone to a Mercedes Bluetooth? I have tried alot of options. I think I may have to connect by a cable for Spotify to work. Any thoughts.

  • Music Fan
  • Does anyone know if you can connect a Sumsung phone to a Mercedes Bluetooth?  I have tried alot of options.  I think I may have to connect by a cable for Spotify to work.  Any thoughts.
  • ella4unme
  • Casual Listener
  • 6581 Views
  • 5 replies
  • 0 likes
  • 6581 Views
  • 5 replies
  • 0 likes

Se pierden listas completas que he descargado.

Estoy muy molesto, ya que tengo spotify premium y lo tengo instalado en mi MOTO G4. Bien, pues hace tiempo que me he dado a la tarea de descargar listas completas para tenerlas disponibles cuando no estoy en línea y continuamente, estas listas, de es...

  • Visitor
  • Estoy muy molesto, ya que tengo spotify premium y lo tengo instalado en mi MOTO G4. Bien, pues hace tiempo que me he dado a la tarea de descargar listas completas para tenerlas disponibles cuando no ...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor

Iyi günler premium üyeliğe geçmekle alakalı bir sıkıntı yaşıyorum bir kaç kart ile denedim kartimin yurt dışı ödemelerine açık olması mı gerekiyor ve açarsam kartimda spotify odemeleri icin dolar bulundurmam gerekiyor mu yardımcı olursaniz sevinirim....

  • Casual Listener
  • Iyi günler premium üyeliğe geçmekle alakalı bir sıkıntı yaşıyorum bir kaç kart ile denedim kartimin yurt dışı ödemelerine açık olması mı gerekiyor ve açarsam kartimda spotify odemeleri icin dolar bul...
  • eozgur
  • Casual Listener
  • 4172 Views
  • 9 replies
  • 1 likes
  • 4172 Views
  • 9 replies
  • 1 likes

Paymemt

I wanted one month Premium some how i paid for a year. How do i cancel the payment

  • Newbie
  • I wanted one month Premium some how i paid for a year. How do i cancel the payment
  • Joe
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Naim Unity no longer connecting

I have a Naim Unity system through which I have been successfully listening to my chosen music via my Spotify Premium account. However, I have just upgraded to the Premium Family account, with only one other family member on it so far and I am now no...

  • Newbie
  • I have a Naim Unity system through which I have been successfully listening to my chosen music via my Spotify Premium account. However, I have just upgraded to the Premium Family account, with only o...
  • Joe
  • Community Legend
  • 1252 Views
  • 5 replies
  • 0 likes
  • 1252 Views
  • 5 replies
  • 0 likes

corrupting sd cards

I have tried on 2 separate occasions with 2 different sd cards to move my saved music from my device to my sd card and on both occasions it has corrupted the sd cards. I have lost a lot of stuff from my sd cards because of it, not to mention the card...

  • Casual Listener
  • I have tried on 2 separate occasions with 2 different sd cards to move my saved music from my device to my sd card and on both occasions it has corrupted the sd cards. I have lost a lot of stuff from...
  • artemonster
  • Casual Listener
  • 1316 Views
  • 7 replies
  • 2 likes
  • 1316 Views
  • 7 replies
  • 2 likes

Spotify doesn't start & freeze

Hello, I am facing problems since the last updates on my phone.I updates both OS & Spotify and the soft isn't starting properly anylonger. Phone model: Meizu Max 3OS version: Flyme 6.1.0.0GSpotify version: 8.4.21.508 armV7 When I start the soft, the ...

  • Visitor
  • Hello,   I am facing problems since the last updates on my phone. I updates both OS & Spotify and the soft isn't starting properly anylonger.   Phone model: Meizu Max 3 OS version...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Connecting to a Google home

Hi, Recently I've discovered that Spotify allows for casting music to a google home (like a chrome cast). However, this is open to anyone connected to the wifi. I was hoping there would be some way to lock it to an account or only allow specific devi...

  • Newbie
  • Hi, Recently I've discovered that Spotify allows for casting music to a google home (like a chrome cast). However, this is open to anyone connected to the wifi. I was hoping there would be some ...
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

My offline music and my saved albums disappeared from my cel.

Hi! I'm a Premium user and I'm having a problem with the music on my Android cell.My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happened that online my offline music dissapeared. It should...

  • Newbie
  • Hi! I'm a Premium user and I'm having a problem with the music on my Android cell. My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happene...
  • ultimatetj
  • Newbie
  • 2265 Views
  • 5 replies
  • 1 likes
  • 2265 Views
  • 5 replies
  • 1 likes