Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55812 Views
  • 68 replies
  • 25 likes
  • 55812 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27836 Views
  • 5 replies
  • 0 likes
  • 27836 Views
  • 5 replies
  • 0 likes

Albums with a "\" character display incorrectly in search results

This is a bug report On my LG G5 (H860) running Android 7.0 on Spotify version 8.4.19.792 armv7If I search for "Starrah Rush" the first song result is on the album "¯\_(ツ)_ / ¯"Unfortunately his left arm is missing and it's displayed as "¯_(ツ)_ / ¯"....

  • Casual Listener
  • This is a bug report   On my LG G5 (H860) running Android 7.0 on Spotify version 8.4.19.792 armv7 If I search for "Starrah Rush" the first song result is on the album "¯\_(ツ)_ / ¯" Unfortuna...
  • Joe
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

I cant log in !!!!

I have an log in error! when i get logged in it goes right to the first logging in page and it keep repeats so i cannot listen to music help

  • Newbie
  • I have an log in error! when i get logged in it goes right to the first logging in page and it keep repeats so i cannot listen to music 😞 help
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Android Auto - album tracks do not play in order

I recently purchased a VW equipped with Android Auto. I am a Spotify premium user.Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice search.If I say "play the dark side of the moon album ...

  • Newbie
  • I recently purchased a VW equipped with Android Auto. I am a Spotify premium user. Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice...
  • DomCMM
  • Casual Listener
  • 8014 Views
  • 30 replies
  • 4 likes
  • android auto
  • 8014 Views
  • 30 replies
  • 4 likes

Songs constantly pausing.

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it's extemely annoying. I have: - Rebooted the phone....

  • Casual Listener
  • I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it...
  • theparijat
  • Newbie
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

ZTE Blade problems

Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you get around to solving it, please contact me and i ...

  • Newbie
  • Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you...
  • Sheebarain
  • Casual Listener
  • 1345 Views
  • 2 replies
  • 0 likes
  • 1345 Views
  • 2 replies
  • 0 likes

New phone

I purchased a new phone yesterday and I lost all my music. Is there a way to get my music back?

  • Newbie
  •  I purchased a new phone yesterday and I lost all my music.  Is there a way to get my music back?
  • zam_
  • Regular
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

DTS Play-Fi

Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recommendations.

  • Casual Listener
  • Cannot get Spotify to recognize DTS Play Fi (Arcam rPlay) on devices available. Will recognize Amazan Echo and Dot and Chromecast / Chromecast Audio. Am I missing anything? I have tried all the recom...
  • sjbutler23
  • Casual Listener
  • 771 Views
  • 2 replies
  • 0 likes
  • 771 Views
  • 2 replies
  • 0 likes

Spotify on my phone changes song to whatever song I last listened to from Spotify on my laptop

Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods when I'm on my laptop vs. my car, so it's kinda ann...

  • Newbie
  • Is there any way to turn off Spotify Connect? That is, I'd rather the song on my phone not automatically change to what I was listening to on my computer. I tend to have very different musical moods ...
  • Joe
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Help

Nevermind Problem solved

  • Newbie
  • Nevermind Problem solved
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Android Auto audio cutting out with Spotify

I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seconds the song will continue on the screen but I don'...

  • Newbie
  • I currently have a 2016 Ford Escape Titanium with a Google Pixel XL (Android 8.0.0) and all associated apps are fully up to date. Lately, I notice that my music will randomly skip. For about 1-2 seco...
  • Avenred
  • Newbie
  • 1059 Views
  • 1 replies
  • 0 likes
  • 1059 Views
  • 1 replies
  • 0 likes

Can't play offline

I am a premium (family) user and since the last application update I can't play my songs offline.

  • Newbie
  • I am a premium (family) user and since the last application update I can't play my songs offline. 
  • 225 Views
  • 0 replies
  • 1 likes
  • 225 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify songs greyed out

For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every single song on spotify was greyed out. But for som...

  • Casual Listener
  • For some reason, Spotify was working just fine on my phone, until i started the premium trial, and when it ended, all the songs were greyed out, and it would only let me press shuffle play, and every...
  • jadonjthomas
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Notifications

I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed because I didn't want to listen to it at that moment.

  • Casual Listener
  • I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed bec...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

LIRE FICHIERS LOCAUX SOUS ANDROID

Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C).J'ajoute cette musique dans une "play liste", que je sais écouter sur mon PC.Par contre, sur mon smartphone Android, ce...

  • Casual Listener
  • Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C). J'ajoute cette musique dans une "play liste", que je sais écoute...
  • emmal_arnlt
  • Newbie
  • 19726 Views
  • 10 replies
  • 3 likes
  • 19726 Views
  • 10 replies
  • 3 likes

Cache problems

Hi everyone,The last spotify's update have deleted all my cache.Can I solve this problem? How?

  • Newbie
  • Hi everyone, The last spotify's update have deleted all my cache. Can I solve this problem? How?
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Songs being stored to both internal and external memory

Hello hello, My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up the same amount of space on both, so once I download my music libra...

  • Newbie
  • Hello hello,    My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up t...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

How to disable spotify mobile app!? It is completely monopolizing my bluetooth!

Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, Connect to phone to the car, mute or unmute the rad...

  • Casual Listener
  • Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, ...
  • 412 Views
  • 0 replies
  • 1 likes
  • 412 Views
  • 0 replies
  • 1 likes

Huge data usage spike.

Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever encountered this? I use a LG G5 on the latest upda...

  • Visitor
  • Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Solved!! Android Update 6.x Marshmallow & Adoptable Storage

With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple have always shunned the use of external memory in their device...

  • Community Legend
  • With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify?   Android and Apple ...
  • user-removed
  • Not applicable
  • 76734 Views
  • 34 replies
  • 8 likes
  • Adoptable Storage
    Android
    marshmallow
  • 76734 Views
  • 34 replies
  • 8 likes

Spotify Premium Family

need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct

  • Newbie
  • need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct  
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes