black screen

[user-removed]

Hi I just can't use my spotify on my phone.There is only a black screen 😞

[Nico]

Hey @user-removed ! Welcome to the Spotify Community. ^^

That doesn't sound quite right.
Have you tried reinstalling your app? If not here's a step by step tutorial.
Let us know if that helps, thanks! ^^

Peace

[user-removed]

Hi Nico I've already reinstalled but it doesn't work.

[Bearfootrecords]

What phone are you using? It might be something to do with app permissions on the phone, which is a problem I've had before.

[Nico]

@user-removed

It would be great if you could give us these details:

1. Exact Device (e.g. Samsung Galaxy 4, Windows7, OSX)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

Peace ^^

[user-removed]

Hi I use samsung s6 edge plus.I use spotıfy over a year and this is the first time that ı see black screen

[Nico]

@user-removed

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[Nico]

@user-removed

It would be great if you could give us these details:

Are you sure that your is opening on your device?

Can you let us know what version of Spotify are you using? 

Are you connected to WiFi or using mobile data?

What version of Android are you on?

Thanks! ^^

Peace