Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52620 Views
  • 68 replies
  • 25 likes
  • 52620 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27558 Views
  • 4 replies
  • 0 likes
  • 27558 Views
  • 4 replies
  • 0 likes

Re-login required after exiting Spotify

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7Phone : Sony Experia M5 DualAdroid Version : 5.1 Does anybody experience this as well? How to work around this?

  • Newbie
  • I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login.    Version : 6.0.0864 armV7 Phone : Sony Experia M5 Dual Adroid Version : 5.1  ...
  • Joe
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Sound disappears in the beginning of some songs

Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefly play, then the sound disappears (or the volume becomes ver...

  • Casual Listener
  • Hi,   I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefl...
  • Letmeunsubscrib
  • Casual Listener
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

I changed my phone. premium member code does not work.

I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify. I have premium code.I remove the program. I have reinstalled. but still it looks members free.The warning me...

  • Casual Listener
  • I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify.  I have premium code. I remove the program. I ...
  • tolgakaradayi
  • Casual Listener
  • 468 Views
  • 2 replies
  • 0 likes
  • 468 Views
  • 2 replies
  • 0 likes

Saved songs DELETED, I NEED HELP

Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ? Anyways. I went to my spotify on my phone, where ...

  • Visitor
  • Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ...
  • leo_dca
  • Regular
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Playlist limit

Whats the limit for creating playlists

  • Newbie
  • Whats the limit for creating playlists
  • fesalves
  • Casual Listener
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! How do i recover downloaded songs

Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. How can I recover my musics? I have tried to move th...

  • Newbie
  • Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. H...
  • Joe
  • Community Legend
  • 4856 Views
  • 1 replies
  • 0 likes
  • 4856 Views
  • 1 replies
  • 0 likes

Spotify warning wont go away

Hi. Im getting a popup message from Spotify telling me to free up some data space but when I click "okay" it reappears over and over, so how can I delete my stuff to get more disk space?

  • Casual Listener
  • Hi. Im getting a popup message from Spotify telling me to free up some data space but when I click "okay" it reappears over and over, so how can I delete my stuff to get more disk space?
  • Bluelaceagate99
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Spotify stops playing music when screen is off

Hi All,My problem is the following:At playing songs in wifi and also dowloaded: spotify doesn't switch to the next song and starts playing it until I've unlocked the screen again.At playing streamed podcasts: it seems like spotify is only buffering u...

  • Newbie
  • Hi All, My problem is the following: At playing songs in wifi and also dowloaded: spotify doesn't switch to the next song and starts playing it until I've unlocked the screen again. At playing s...
  • jonaswehner
  • Music Fan
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Starred playlist now gone

Hi guys i upgraded from a Samsung s5 to an S7 now all my playlists are on my new phone accept my starred list.How can i bring it back as that was the main thing i listened toThanks

  • Newbie
  • Hi guys i upgraded from a Samsung s5 to an S7 now all my playlists are on my new phone accept my starred list. How can i bring it back as that was the main thing i listened to Thanks
  • jonaswehner
  • Music Fan
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Can't play current track

Got a reoccurring problem with spotify, don't know what's the routecause is, but suddenly it says it can't play current track on all songs I try to play.Reinstalling solves the problem, but it's such a hassle when you're about to rush away in the car...

  • Newbie
  • Got a reoccurring problem with spotify, don't know what's the routecause is, but suddenly it says it can't play current track on all songs I try to play. Reinstalling solves the problem, but it...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Android Wear - Offline

Hello.Does is possible to use spotify offline in Android Wear? I want to do some running session but without my smartphoneThanks

  • Newbie
  • Hello. Does is possible to use spotify offline in Android Wear? I want to do some running session but without my smartphone Thanks
  • Joe
  • Community Legend
  • 745 Views
  • 1 replies
  • 4 likes
  • 745 Views
  • 1 replies
  • 4 likes

Superuser Contribution Minor bug noticed while shuffling a playlist

I'm a mobile developer and noticed something while using shuffle play for my playlists on the current build for Android. It's a very benign problem, but I love Spotify and thought I'd share it since I enjoy Android development. Basically, when using ...

  • Casual Listener
  • I'm a mobile developer and noticed something while using shuffle play for my playlists on the current build for Android.   It's a very benign problem, but I love Spotify and thought I'd share ...
  • Zalkarth
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Premium odemesini yapamiyorum

Premium odemem son buldu bu yuzden yeniden odeme yapmak icin kart bilgilermi girebilecegim yer gorunmuyo bu sorunu nasil halledebilirim

  • Newbie
  • Premium odemem son buldu bu yuzden yeniden odeme yapmak icin kart bilgilermi girebilecegim yer gorunmuyo bu sorunu nasil halledebilirim
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

is spotify not for free from now?

Hello, i have the question - is spotify not for free from now? i just wanted to listen to the songs but i cant press on them . when i want to press to the next song, i cant because im not able + it showed before that i need to go on premium free bc i...

  • Newbie
  • Hello, i have the question - is spotify not for free from now? i just wanted to listen to the songs but i cant press on them . when i want to press to the next song, i cant because im not able + it s...
  • Hubo
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Login issues: Spotify says I am signing in from another country

When I am not. The only difference to when I could login is that I recently moved phone network. I have no VPN active.I have no facebook account to link to.I am in the same country I signed up in.I moved phone network provider a few months back.The p...

  • Newbie
  • When I am not.   The only difference to when I could login is that I recently moved phone network.    I have no VPN active. I have no facebook account to link to. I am in the sam...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Superuser Contribution Add pause button to starus bar on top of phone

How can I add now playing, stop, pause, and skip buttons to the top of my Android's status bar?

  • Casual Listener
  • How can I add now playing, stop, pause, and skip buttons to the top of my Android's status bar?
  • nilelivingston
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

SD Card option REMOVED TODAY

The option to store music on SD Card was removed from my Spotify today without a software update. The whole storage option is not there in settings menu. Spotify version: 6.0.0.864 armV7 Android version: 5.0.1

  • Casual Listener
  • The option to store music on SD Card was removed from my Spotify today without a software update. The whole storage option is not there in settings menu.    Spotify version: 6.0.0.864 arm...
  • WuMing
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes