**bleep** Spotify

[fckyou1234]

I have never been more upset with an app in my entire life.  I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week business trip.  The day I landed the app tells me that the version I have is no longe supported, won't let me use it at all and when I finally got an internet connection tow download the newest version, all of my music was deleted off of my phone.   If this is your business model, I want nothing to do with your company.  I have been a loyal customer for over a year and you will not see another dime from me.

**bleep** off.

[Peter__]

In case you haven't seen the news, this is why (not that it makes it any less annoying):
https://support.spotify.com/learn-more/faq/#!/article/downloading-android-update

[fckyou1234]

I don't give a flying **bleep** why it happened. If this is how they are going to operate I will not ever story then again

[fckyou1234]

I don't give a flying fck why it happened. If this is how they are going to operate I will not ever story then again

[Andrews32]

I'm fully on board with this sentiment (if not the exact methods). My suggestion: send an email to all the Android and/or tech blogs and websites you can. Link them to the thread above and tell them about your experience. 

I want Spotify to be known as the Comcast of streaming services, as it regards customer service. Once that stink has been applied, it's almost impossible to remove. I've been noting their absolutely embarrassing customer service/development abilities for nearly a year, and they've changed absolutely nothing. They can't act surprised. 

Also, if you do email those sites, you may want to ask them to look into the idea that this "hack" may have actually been due to someone hacking Spotify's DRM, hence the speedy overreaction they refuse to explain, including forcing us to redownload all our tracks, even though they didn't delete the old ones...

[Andrews32]

Apologies, this is the thread I meant. Or you can use the one in my signature: 

http://community.spotify.com/t5/Help-Android/Samsung-Galaxy-Ace-new-version-of-spotify-is-not-compat...

[eElizalde86]

Bro, it kinda happened to many of us, i understand your frustration on the 3 week long trip, i'd hate to lose my music but you know, don't take it so personal... you are not the only one who faced this, maybe we could suggest just to get a message to our app inbox to be prepared, but you know... is hard to keep everyone happy... it's not like spotify will adjust to everyones agenda to be able to make an IMPROVEMENT to the service they provide...

just keep it cool, you know this app is awesome, and we all help it to be better...

have a good day!.

[Andrews32]

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@eElizalde86 wrote:

is hard to keep everyone happy... it's not like spotify will adjust to everyones agenda to be able to make an IMPROVEMENT to the service they provide... 

just keep it cool, you know this app is awesome, and we all help it to be better...

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Yes, seems like the community's job is to make better what Spotify continually makes worse!

First off, this wasn't an improvement for many people. In fact, there were no tangible benefits. Spotify was replacing an app that allowed people to be hacked, that's what they were updating. They made the update mandatory and urged everyone to upgrade immediately. Only after that did they say "oh yeah, this won't work on a ton of devices." Since then, no explanation on why, no more information on the hack. 

For users who could still use the service, they had to redownload all their songs. Even though they were still on the device. And if you had an up-to-date OS, it refused to download to SD. 

Absolutely NOTHING about this was better for any person. And this was all apparently because one person was "hacked" and no personal information was stolen. 

Or was it because that person figured out a way to scrub the DRM on music files due to an exploit based on the old chipsets....hmmmm....