Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

distorted cover on lock screen

distorted cover on lock screen

So, after upgrading my Galaxy Note 3 to Lollipop, my lock screen presents me with this crazy looking album art. Example is attached.

 

Anyone knows how to fix it?

Screenshot_2015-07-14-22-22-00.png
Reply
5 Replies

Hello there!

I verified the artwork and I can see it is the same one.

Sometimes artists change them.

 

gdsa.PNG

I took this picture from a Desktop client.

 

Hope this helps! ♫



This was a post by DasPeter
If my post helped you to fix your problem  -  Accept as Solution
If you liked my post - Give it a Like

|--------------------------------------------------------------------------|
PM me here



Hi DasPeter, thanks for reply. But I still don't understand how to make the album cover look normal on phone's lookscreen.

I'm sorry to say this, but you can't.
The artist changed that song's cover and there is no way to change which cover you see.


This was a post by DasPeter
If my post helped you to fix your problem  -  Accept as Solution
If you liked my post - Give it a Like

|--------------------------------------------------------------------------|
PM me here



Hi DasPeter,

 

I guest I didnt explain it right. This problem occures on all covers, the one I attached was just an example.

Oh ok. Now I understand.

When you close the app's process, the covers should not be seen on the lock screen.

 

Try pressing and holding the menu button on your phone and then close the Spotify process.

Covers should not be seen now on the lock screen.

 

If that doesn't work try restarting your phone.

Finally, if nothing works, reinstall the app.

 

That should do it.

 

Hope this helps! ♫



This was a post by DasPeter
If my post helped you to fix your problem  -  Accept as Solution
If you liked my post - Give it a Like

|--------------------------------------------------------------------------|
PM me here



Suggested posts