downloaded songs get removed after i reopen app

[karanjs]

Plan

Premium

Country

chile

Device

redmi note 4

Operating System

7.1.1

My Question or Issue

when i have downloaded the songs that i have liked and close app reopen all the downloads are gone what to do

[Katerina]

Hey there @karanjs,

Thanks for posting about this here in the Community!

We'd first recommend performing a clean reinstall of the app on your device by following the steps in this Spotify Answer. 

If the issue persists after this, it'd be helpful if you could make sure of the above:

• There’s enough free space on the device’s memory (we recommend at least 1GB).
• Your account has been online at least once within the last 30 days. 
• Your SD card (if your device has one) has become compromised (dislodged, corrupted, etc.). You can also check your SD card for errors. You can find steps to do this from your card's manufacturer.
• Tracks in some playlists are updated regularly, meaning tracks might be removed. 
• Your Android device isn't rooted.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂