forgot my spotify account

[correrya000]

Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough

[Jordi]

Hi there welcome to the community,

You should get in contact with Spotify Support by using this form.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[correrya000]

Didn't work

[Merik]

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@correrya000 wrote:
Didn't work

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Can you please provide more information - are you receiving any error?

[correrya000]

No I forgot my username email and password but I have the credit card used to use the 30 day free trial

[correrya000]

I'm trying to cancel my premium subscription using my credit card

[Daniel]

Did you contact support using the form provided? Sorry are normally pretty good and respond within 24hrs

[correrya000]

Yes they didnt respond

[Jordi]

Could you send me your 8 digit case number? I can speed things up a little bit.

[correrya000]

Card

[correrya000]

Is that what u ment

[Daniel]

Hi there, he meant case number. When you contacted support via the contact form you should have received an automated response with a case number. If you can let us know what it is we can get it escalated for you if you're having trouble getting a response.

Please also note, although the email states 'Do not respond' you can reply to the email to chase as it will get monitored.

[correrya000]

Oh okay Spotify Case # 02066136

[Daniel]

Thanks. I'll put this through the escalation channels for you now.

[Richard]

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@correrya000 wrote:
Oh okay Spotify Case # 02066136

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It looks like this has been dealt with, but let us know if there's anything else you need.