i can't play or pause

[cxaguilera]

Plan

Premium

Country

PH

Device

Galaxy note 8

Operating System

Android Pie 9.0 with Samsung One UI

My Question or Issue

i can't pause any songs from my lock screen

[Mario]

Hey @cxaguilera,

Thanks for reaching out about this here in the Community. 

Since it could be a temporary error, would you mind trying each of the following steps?

• Restart the Spotify app. 
• Log out and back in. 
• Check the app is up-to-date.
• Reinstall the app.
  Note: After reinstalling, you'll need to redownload any music you've made available for offline listening.
• If possible, try a different internet connection.

Let us know how you get on. We'll look out for your reply and be available to help with anything else as well!

[AG_M]

Works perfectly! So simple and obvious.

[Mjh4192]

This doesn't work for me. After 2 days the issue comes back

[Yordan]

Hi @Mjh4192!

Could you let us know the following:

• Your device's make, model and OS version.
• The exact version of Spotify you're running, found in the app's Settings > About.

A short screen recording which shows this behavior in action would also be greatly appreciated. That way we can get a clear understanding of what's happening on your end.

If possible, try logging in to another device (preferably with the same OS) to see if you'd experience the same behavior there. A friend's or a relative's device, for example, would do the trick.

We'll be on the lookout for your reply. Cheers!