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i cant change my songs if i dont have internet

i cant change my songs if i dont have internet

 

I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlist creatred by my self

Image 2018-06-18 at 15.23.45.jpg
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3 Replies

Hey @12155869992, welcome to the Community!

 

This shouldn't be happening if you're Premium. Try checking your Account Overview to make sure you're still Premium.

 

If you're still Premium, try logging out and back in on your device to see if it makes a difference.

 

Let us know how it goes.

i checked and i`m still a premiun user, and i try to log in and log out but that doesn`t work.

Hey @12155869992.

 

Sounds like you might have two or more Spotify accounts, and you're logging in to the wrong one. Let's try following the suggestions on this support page to make sure.

 

If you only have one Spotify account, try reinstalling the Spotify app to see if it helps.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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