just signed up for premium and was charged twice?

[hcoffey]

Not cool especially since I can't even use it since its stuck in offline mode...help? Refund?

[user-removed]

Offline problem is well-knowed. It started today for some users. Spotify is working hard on it!

With double-payments please send a message to payment team via conctat form in About us section.

[hcoffey]

Well will you guys still be charging people if they can't even use it? Seems pretty ridiculous if you ask me.

[user-removed]

Please keep in mind that I am a Spotify customer like you. So do not blame me on this thing. I just suggested you what you should do. Spotify is selected some users as Community founders.

We are users with a huge knowledge about Spotify. I'm a expert user on Spotify in Windows and Windows Phone Mango.

[hcoffey]

Ok well I wasn't blaming you personally I'm blaming spotify. No need to take it personally.

[user-removed]

But I send this topic to Spotify, so someone can look into it.

[Richard]

Hey there, the offline mode issue is most likely related to a current issue we're experiencing with the servers. But it should be mostly clearing up now.

Check the Twitter link in my signature for live updates.

[user-removed]

But if user has charged twice, what user should do? Canb you Richard take a look at user's account more closely. 🙂

[Richard · Accepted solution]

Of course, I was about to get in touch by email to address this.

[edit: check your emails!]

[user-removed]

Oh, thank you Richard. 🙂