Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

missing pause and play controls on Samsung Mega 6.3

missing pause and play controls on Samsung Mega 6.3

I didn't have a problem until my phone updated to 4.4.4 android. I only get the controls on the lock and system tray.

I uninstalled and reinstalled
cleared cache and data and reinstalled again.

Nothing gives me control over the music within the app which seems like something that would have been noticed duing QA of the app. Just a huge oversight that is beyond explanation.
Reply
3 Replies

Hi. Can you follow the steps detailed in the troubleshooting guide linked to on my signature? There are extra steps to take and more detail about how to troubleshoot your issue.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

There is no signature or link included in your reply.

You're on mobile aren't you? It is if you are looking on a full browser. Anyway, the troubleshooting guide is a sticky at the top of the forum.

Sorry, i should have made that clearer.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Suggested posts