mobile app goes dark

[126531030]

Plan

Premium

Country USA

Device Samsung

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue      My app goes dark whenever I press to play a song. It does not malfunction on desktop.

[Yordan]

Hi @126531030!

Could you let us know the following:

• Your device's make, model and OS version
• The version of Spotify you're running

Feel free to share the troubleshooting you've tried so far so we avoid repeating the steps. It's worth performing a clean reinstall, if you haven't already.

A screenshot / screen recording which shows this behavior in action would be greatly appreciated. That way we can get a clear idea of what's happening on your end.

Keep us posted!