mobile app switches off offline mode and deletes all the downloaded music

[andreat]

The app reset the offline mode setting of my playlists and saved albums & songs so then I had to turn it on and re-download again all my music.

It's the second time it happens in a month. It's really annoying.

I'm a Premium user.

LG Nexus 5

Android 5.0.1

Spotify mobile app v. 1.9.0.1273

Is there something I can do to solve this? Is this a known bug/issue?

Many Thanks,

Andrea

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved.

[GUIDE] How to fix common issues for Spotify on Android

[andreat]

Thank you very much Daniel for your help!

I'll give a try following this guide..

Best,
Andrea