new update - never ending loading green wheel

[lawraWeltreich]

This needs to be fixed ASAP. You guys keep screwing up after every update and I'm paying for this service. Nothing loads and I'm starting to wonder why I keep paying for a service that always breaks.

[lawraWeltreich]

this sh!t needs to stop

[Mattosaurus]

Have you tried reinstalling the app? That usually fixes this type of problem.

[lawraWeltreich]

I swear to god, this is the app I've uninstalled/reinstalled the most in my entire life. I shouldn't have to do this. 

[Mattosaurus]

That's really weird. I don't know what else could be the problem... have you tried it on Cell Data and Wifi?

@Daniel @Taylor @Peter__ You guys have any ideas on what's up?

[SoundMixr]

I am experiencing the same issue. I have a solid net connection, yet lately it takes way too long for my content to load.

[lawraWeltreich]

so I try to uninstall the app AGAIN. I erased the music files AGAIN. reboot the phone AGAIN. and now my SD card is corrupted and I have to format it. I have absolutely no idea why I keep paying for an app that I have to uninstall and reinstall every time there's an update.

[Mattosaurus]

@lawraWeltreich@SoundMixr Try it on Wifi and on your cellular. Does it happen with both kinds of connections? 

[Daniel]

Hi there. I suspect this issue is to do with the SD card. I see you mention you've noticed it has become corrupted, this wouldn't be a result of your troubleshooting Spotify but most likely caused by a corruption in one or more sectors. Formatting and running chkdsk on a pc should fix these errors which is most likely also the reason Spotify wasn't working... To test try taking the sd card out and then running Spotify. It runs ok, right?

[SoundMixr]

I removed the SD card from my phone...and now Spotify works as before. It loads content quickly again, like it's supposed to. I don't know how to format / run chkdsk - will doing so enable the SD card to co-exist in the phone?

[EarlPurple]

can one configure Spotify to not use the SD card at all?

I may try removing mine and see if it fixes Spotify. May need to reinstall it.

[lawraWeltreich]

the SD card was fine until I uninstalled the app. what f**ed up the SD card was the app. I had to format it (and lose everythng I had there), download the app and download the music to the SD card again. now it's working acceptably, sometimes will freeze for a few seconds or a minute but I guess I can live with that. at least it's loading my downloaded music.

[Pooptify]

Same things happening to mine. I don't even have SD card so I don't really know the problem I deleted it and reinstalled it for the millionth time now it's saying no connection but YouTube and Netflix is working ok.