no sound on my android

[cathy51757]

there is no sound on my android but my playlists are there....Im paying for something I can't use right now...what is going on

[cephalization]

Hey @cathy51757! Welcome to the Spotify Community!

Bummed to hear you are having troubles but I'll try my best to set everything straight.

First though, I'm gonna need some details to help me understand your problem.

What android device and version are you using?

What exactly is going on? When you select a song is there no audio? Songs are missing from your playlists?

Thanks for checking in, with those details I'd be glad to try and help further,

Tony

[cathy51757]

I have no clue...Im ready to cancel my service cause I don't like paying for something I don't have

[cephalization]

What do you mean by "cancel something I don't have"? Does sound not play when you select a song?