offline music "unlinked"

[Marplatense]

I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are no downloaded songs and ignores the SSD card (the music is still there because I only it use for SSD and I can see the storage is still occupied).

I have to erase the SSD, and download again all songs, considering thet they are more than 3000 this is really a pain.

I am a premium user, my device is Android 5.1.1 and my android version is 5.3.0.995

I changed cellphones some weeks ago and this is the SDD I used in the other phone (where spotify worked for more than a year without issues). I have erased all contents in the SSD several times by now (as I mentioned, each time this problem happened)

When I go to the "storage" option, I can see the option has moved from "Device Storage" to "SD Card" (and logically all the offline playlists are gone)

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders, removing offline devices and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues

[Marplatense]

Thanks! It was the first thing I read and I believe I follows all steps in there to no avail. 

[Daniel]

What device are you using? Did you follow every step including removing all offline devices from the account page?

[Marplatense]

Sorry it took so long for my answer: I just got the notification email about your last response.

I believe I deleted all offline accounts from my profile page. Since the last time I have to resync my music (a couple of days after my last message) a new version of spotify was installed in my phone (current version 5.4.0.858, previous was: 5.3.0.995) so I am hoping the issue is gone

I will report back in some days in case of everything is fine.

[Marplatense]

Unfortunately the offline music kept on dissapearing, no matter what I tried (uninstall, reformat sd card, remove devices from site, etc, etc). Most of the time it happens while listening to bluetooth in the car: it halts for a few seconds or show the playlists loading... and then it is gone, the app is no longer pointing at the sd (the music is still there).

Is there some debug/logging information I can take a look at in order to try to figure out what is happening. That could be of help