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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43077 Views
  • 66 replies
  • 25 likes
  • 43077 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878320 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878320 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26464 Views
  • 4 replies
  • 0 likes
  • 26464 Views
  • 4 replies
  • 0 likes

Sony z5 add offline music from spotify to Music app?

Hi, how i can add the offline music from spotify to the Sony Music App? I can enable a "Spotify Service" but i dont know what it make?

  • Newbie
  • Hi,   how i can add the offline music from spotify to the Sony Music App?   I can enable a "Spotify Service" but i dont know what it make?
  • Joe
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Radio Station with Friend Sync

I was wondering if there was any current app or hope to develop a collaborative 'Friend/Party Radio Station' option which would sync playlists of all your friends' phones who you are hanging out with. As long as they have Spotify accounts and are on ...

  • Newbie
  • I was wondering if there was any current app or hope to develop a collaborative 'Friend/Party Radio Station' option which would sync playlists of all your friends' phones who you are hanging out with...
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

Spotify Radio

Hi there,I'm facing problems when trying to use the Radio feature in Spotify. It seems like keep loading and loading forever. Any idea what went wrong?ThanksZoe

  • Casual Listener
  • Hi there, I'm facing problems when trying to use the Radio feature in Spotify. It seems like keep loading and loading forever. Any idea what went wrong? Thanks Zoe
  • Bittencourt
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Annoying issues

Hello, I need help with a problem I hate. I've been using spotify for the past 2 years and I have created my playlist that I put my songs in order how I want them. They went in the order of the playlist until today. Now, there is a stupid "next songs...

  • Newbie
  • Hello, I need help with a problem I hate. I've been using spotify for the past 2 years and I have created my playlist that I put my songs in order how I want them. They went in the order of the playl...
  • 326 Views
  • 0 replies
  • 0 likes
  • Annoying Problems
  • 326 Views
  • 0 replies
  • 0 likes

Spotify Stops Playing

Brief description of the issue:The issue I'm having is that when I'm listening to Spotify while I'm at work with my bluetooth headset. The playback will either stop at the end of a song and not go to the next until I turn my phone on so that Spotify ...

  • Newbie
  • Brief description of the issue: The issue I'm having is that when I'm listening to Spotify while I'm at work with my bluetooth headset. The playback will either stop at the end of a song and not go ...
  • Joe
  • Community Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

BUG: Spotify forgets last played song in playlist after resume several hours later

When playing music over Bluetooth (A2DP), it works fine. Then I disconnect bluetooth it will be stopped – that’s absolutely right and okay. Now about 8 hours later, I want to resume at the song where it stopped. But spotify app totally forgot where i...

  • Visitor
  • When playing music over Bluetooth (A2DP), it works fine.   Then I disconnect bluetooth it will be stopped  – that’s absolutely right and okay.   Now about 8 hours later, I want to ...
  • CurlyVole
  • Newbie
  • 8824 Views
  • 50 replies
  • 26 likes
  • 8824 Views
  • 50 replies
  • 26 likes

Spotify won't connect to chromecast audio group

I've got two chromecast audio decives set up individually and as a group. If I select either device individually Spotify casts perfectly however if I select the group it just hangs 'connecting' forever.I've checked the router and the AP client settin...

  • Casual Listener
  • I've got two chromecast audio decives set up individually and as a group. If I select either device individually Spotify casts perfectly however if I select the group it just hangs 'connecting' forev...
  • lisbong
  • Casual Listener
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Album unplayable

Album is there but I can't play it! Been having this problem for months and I reported it but no help! MELLOTATION:THE ART OF THINKING is the album!

  • Newbie
  • Album is there but I can't play it! Been having this problem for months and I reported it but no help! MELLOTATION:THE ART OF THINKING is the album!
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Start app in playlists view

Is there a way to start the Spotify Android app in the playlists view? Each time I start the app it's three extra steps (Open menu->Your Library->Playlists) to get to the playlists view and this is where I want to start pretty much always. Thanks.

  • Newbie
  • Is there a way to start the Spotify Android app in the playlists view?   Each time I start the app it's three extra steps (Open menu->Your Library->Playlists) to get to the playlists vie...
  • user-removed
  • Not applicable
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Spotify Premium

I have purchased the HTC 10 and I used to have the HTC m8 I have a spotify account on my old HTC m8 and Iam unable to play any songs on my new HTC 10. I did also upgrade to spotify premium on my htcm8 but it still won't let me play my music on my new...

  • Newbie
  • I have purchased the HTC 10 and I used to have the HTC m8 I have a spotify account on my old HTC m8 and Iam unable to play any songs on my new HTC 10. I did also upgrade to spotify premium on my htcm...
  • user-removed
  • Not applicable
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Music from "Discoveries of the Week"

Hello, I want to know if it is possible to find music from "Discoveries of the week", but from last week ? I tried all solutions but it is impossible. Spotify can help me or not ?Thanks

  • Newbie
  • Hello, I want to know if it is possible to find music from "Discoveries of the week",  but from last week ? I tried all solutions but it is impossible. Spotify can help me or not ? Thanks
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Can't play in any phones with my account

Can anyone help me why Spotify doesn't work on my phone? I searched for some solution from this community, such like remove SD card, login in other phones, or use other accounts login, none of them works. I used my phone to play Spotify in US and it ...

  • Casual Listener
  • Can anyone help me why Spotify doesn't work on my phone?   I searched for some solution from this community, such like remove SD card, login in other phones, or use other accounts login, none ...
  • avrilsu
  • Casual Listener
  • 565 Views
  • 4 replies
  • 0 likes
  • 565 Views
  • 4 replies
  • 0 likes

Offline mode stops after a few songs

When I go into offline mode, I can play about 6 or 8 songs before it says that the songs are unavailable so the only way I can listen to my offline songs again is to sign out of spotify, sign back in and select offline mode. Then repeat once it stops...

  • Newbie
  • When I go into offline mode, I can play about 6 or 8 songs before it says that the songs are unavailable so the only way I can listen to my offline songs again is to sign out of spotify, sign back in...
  • 395 Views
  • 0 replies
  • 0 likes
  • mode
    unavailable
  • 395 Views
  • 0 replies
  • 0 likes

Downloaded songs get re-downloaded

Not sure if this was reported before but I have a premium account and made several palylists available offline. Sometimes, when I connect to wifi, it would re-download some songs I've already downloaded. Just now, it's downloading 700+ out of 1500+ s...

  • Casual Listener
  • Not sure if this was reported before but I have a premium account and made several palylists available offline. Sometimes, when I connect to wifi, it would re-download some songs I've already downloa...
  • saxNviolins
  • Casual Listener
  • 3998 Views
  • 2 replies
  • 0 likes
  • 3998 Views
  • 2 replies
  • 0 likes

Fest und Flauschig

The Podcast "Fest und Flauschig" doesn't work on my Android Smartphone.I have Samsung Galaxy S2 4.2.2

  • Newbie
  • The Podcast "Fest und Flauschig" doesn't work on my Android Smartphone. I have Samsung Galaxy S2 4.2.2
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Living room google cast?

Im allowed to have 3 devices running. But lately it seems that this just doesnt work, everytime another device plays, the other shuts off. There is a device called living room google cast. I dont know which device this is nor how to get rid of it. Ma...

  • Newbie
  • Im allowed to have 3 devices running. But lately it seems that this just doesnt work, everytime another device plays, the other shuts off. There is a device called living room google cast. I dont kno...
  • Joe
  • Community Legend
  • 1073 Views
  • 1 replies
  • 0 likes
  • devices
    googlecast
  • 1073 Views
  • 1 replies
  • 0 likes

Same account but different people

Hi my name is jay . i would like to know how come me and my wife cant share an account but play different songs .. She like a different kinda music then i do but we cant really afford 20 dollars a month if you can help plz email me ty

  • Casual Listener
  • Hi my name is jay . i would like to know how come me and my wife cant share an account but play different songs .. She like a different kinda music then i do but we cant really afford 20 dollars a mo...
  • Jaym1269
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Stange behavior with 1 Album

This is utterly strange. I have the Album Song for Everyone form Ravi Shankar. It is not avvailable on Spiotify in Austria so I ripped my CD and I cann add a playlist easily on my desktop. However, it remains invisible on my phone. It only happens wi...

  • Casual Listener
  • This is utterly strange. I have the Album Song for Everyone form Ravi Shankar. It is not avvailable on Spiotify in Austria so I ripped my CD and I cann add a playlist easily on my desktop. However, i...
  • Joe
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Playing wrong songs

Android marshmallow 6 Samsung s7 edge. Spotify free.I choose an album to shuffle ...press shuffle or press on a song on the album, it plays one or two then completely goes off track! I chose email. Good zayn album it played a couple then played maroo...

  • Casual Listener
  • Android marshmallow 6 Samsung s7 edge. Spotify free. I choose an album to shuffle ...press shuffle or press on a song on the album, it plays one or two then completely goes off track! I chose email....
  • elaineeah
  • Casual Listener
  • 370 Views
  • 1 replies
  • 0 likes
  • Play Queue Shuffle
  • 370 Views
  • 1 replies
  • 0 likes

Spotify wont connect to Heos speaker

Can someone please help? Spotify won't connect to my heos speaker, the option is there to connect and was working previously. It has just decided to stop working, the heos app is working as can play later things on speaker just not spotify.Thanks in ...

  • Newbie
  • Can someone please help? Spotify won't connect to my heos speaker, the option is there to connect and was working previously. It has just decided to stop working, the heos app is working as can play ...
  • 595 Views
  • 0 replies
  • 0 likes
  • 595 Views
  • 0 replies
  • 0 likes