playing First minute of songbthen moving on

[sdawning]

Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have checked my settings and I do not have crossfade set.

Any ideas?

[robertrobled]

i have a galaxy s4, a few days ago i got the spotify upgrade offered and now tracks randomly skip ahead or just stop entirely. whats going on?

[kbrooksc]

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!

[changito48]

Spotify won't complete an entire song. It is jumping to the next song too early.

[jobadok]

when listining to anything, weither its a saved playlist, streaming  a playlist, or even the radio part of spotify,  on my android,  about 5-10 seconds into every single song it automaticly skips songs,  witch is misrable lol.  i have tried to restart phone,  update app, update phone even,  uninstall and reinstall the app all leading me to the same issue i need a soulution to this please, i had to use crappy pandora today, i dont want to do that

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Could you please try to reinstall Spotify on your Android device, to make sure everything like cache etc is fresh?

To reinstall Spotify on Android, please follow all the steps correctly as given in this topic.

Otherwise, what song quality do you have enabled? Does it help if you try to set it on normal?

Also, are you a Free or Premium user?

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Have you followed all the steps from the guide when reinstalling Spotify?

To reinstall Spotify on Android, please follow all the steps correctly as given in this topic.

If yes, please let me know:

• What device do you have (e.g: Samsung Galaxy S4)
• What Spotify version do you have installed
• What Android version are you running with?

Thank you.

[Teresa]

Hello @jobadok!

We've just done a maintenance job in your account. We need your help now, can you please give another reinstall a go? Everything should be fine after that 🙂

Cheers,

Teresa.

[Teresa]

Hi @sdawning!

I've just done a maintenance job in your account. We need your help now, can you please reinstall the app again? Everything should be fine after that 🙂

Cheers,

Teresa.

[sdawning]

Thank you both for the help. I am reinstalling now.

[meahtenoha]

Hey @robertrobled we can try a bit of troubleshooting here before you need to switch to the contact form. 

Have you already tried a clean reinstallation? Please give that a try and let us know how that works for you, thanks!

[robertrobled]

thanks meredith, a few days ago i clean reinstalled, and although the problem persisted for a day or so more, the skipping and random forwarding has ceased and I'm back to enjoying uninterrupted streaming music. thank you

[katerinarodrigu]

Ive been having the same problem and ive tried the "clean reinstallation" but still having the same problem whats going on this is unacceptable im paying 10.82 a month to enjoy all my music and thats not even possible with this last update that i did three weeks ago please fix this problem or im just gonna go back to beats music

[Daniel]

---

@katerinarodrigu wrote:
Ive been having the same problem and ive tried the "clean reinstallation" but still having the same problem whats going on this is unacceptable im paying 10.82 a month to enjoy all my music and thats not even possible with this last update that i did three weeks ago please fix this problem or im just gonna go back to beats music

---

Can you try this guide: 

[GUIDE] How to fix common issues for Spotify on Android

[Reeceshell]

I'm having the same issue now with the skipping on my htc one m8 since the latest update.I'm really tired of the issues with this app I just got done fixing the going offline for no reason problem now an update causes another problem really!!!?? 10+ a month for an app that hasn't worked more than it has in the last 6months I've been paying. I've tried the clean reinstall with the same skipping problem.

[meahtenoha]

Hey @Reeceshell could you please post the following details for us:

1. Your device's OS

2. The Spotify app version you have installed. 

Thanks!

[Reeceshell · Accepted solution]

My devices is is android 4.4.4 and I have the latest version installed about a couple days ago I got a notification to update the app and I did so. Now it's skipping constantly.

[meahtenoha]

Thanks for these details everyone! I've merged some similar threads together here. 

When we have an update on this we'll report back here!

[meahtenoha]

Hey guys, it would be great if you could confirm your exact version of Spotify installed. Just go to Settings > Scroll to "About"