"Could not load lyrics for this song. Try again Later "->Problem only in android or apple TV boxes

[ralexf]

Plan

Premium

Portugal

Since last week Im having the message: "Could not load lyrics for this song. Try again Later" for songs of specific artists. This problem only happen when using spotify on TV .

I tested spotify app in several devices:

nvidea shield pro

google tv 4K

apple TV 4K

PS5

TV apps (Samsung and LG)

All this devices are having the same problem.

Please note:

- I tried diferent accounts

- On PC and smartphones everthing is working well without problem.

- The problem only affect some artists ( for example: Carlos Paiao)

- Everthing worked well during last months.

How to solve this problem? (I alrealdy reset and upgraded all equipment and Apps)

[Yordan]

Hey @ralexf!

Could you try logging out and signing back in to your account, then restarting your device to see if that does the trick? If the issue persists, please share some other artists whom this behavior occurs with so we can investigate further.

We'll be on the lookout for your reply.

Cheers!

[ralexf]

Hello Yordan,

Still doesnt work. Meanwhile I also tested in other friends TVs and on hotel smartTV. The problem affect some portuguese, brasilian and spanish artists. For example: Carolina Deslandes, Carlos Paiao, Jorge Palma, Luis Represas, Carochinha, Bento e Toto, Tribalistas, Las ketchup... and many others.  

Thanks for your atention.

Best Regards,

ralexf

[Dian]

Hey @ralexf,

Thanks for sharing the setup details.

We've relayed the info to our tech team. They'll review it and work on a fix. At this stage we're unable to give you a timeframe on the fix.

Hope this helps.

Cheers!

[ralexf]

Its working now. Thanks for your help.

[31eujombnck7s2xbztls]

I am facing this issue since 2 days...it doesnt work...i have the latest version....i tried deleting cache..deleting data...reinstalling..rebooting my devise..i did whatever could be done and honestly its getting frustrating...please fix this

[wateronfire]

I seem to be having the same issue only with a few artists and also only with a few songs. The most recent example I have is artist Moderat where all the songs have lyrics on Musixmatch yet they are not showing up on the app or laptop

[AlejaR]

Hey folks, 

Thanks for your replies in this thread.

@31eujombnck7s2xbztls, @wateronfire, would you mind sending us the make/model and OS of your TV along with the Spotify version you're running there? That way we can pass the info to the right team so they can continue investigating this behavior.

Keep us in the loop!