"No Internet" on moto g3 android 6.0

[MyName2016]

Hey there, 

i use the app (v 5.6.701) on my smartphone, a motorola g3 with android 6.0. When i try to listen to music via the mobile internet and not at the wlan at home, i always got the message that there is no internet. Within the wlan at home or work, the app works fine.

I also use the spotify app with an other version (5.4) on an older tablet (samsung with Android 4.4) and there it works very well, even on the way.

The contracts for both devices are at telekom germany, so it seems not to be a problem with the provider

Best regards from Hamburg

[osornios]

@MyName2016

You should try deleting and reinstalling the app:

https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

A clean install may be useful too, which means deleting everything Spotify has created in your phone:

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

• /emulated/0/Android/data/com.spotify.music
• /ext_sd/Android/data/com.spotify.music
• /sdcard1/Android/data/com.spotify.music
• /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

[MyName2016]

Hello osornios,

thank you for your help 🙂 

I checked my phone for the folder as you suggested and could find indeed one of them, but unfortunatly, the problem of "no internet" still exists 😞 

This really upsets me because before the update, everything worked fine and i was thinking about an upgrade, but now i am uncertain ... and it also makes me unsure how the handle the update for my other device - will this happen there too ?

But nevertheless - thanks for the advice and

best regards