Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52131 Views
  • 67 replies
  • 25 likes
  • 52131 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882229 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882229 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27490 Views
  • 4 replies
  • 0 likes
  • 27490 Views
  • 4 replies
  • 0 likes

After updating phone to android mashmallow, unable to play songs continuously without stopping.

After updating phone to android mashmallow, can't play songs continuously. It will stop after every song. You have to unlock your phone whilst phone is on sleep mode to enable the next song to play. Have uninstall spotify and reinstall spotify severa...

  • Newbie
  • After updating phone to android mashmallow, can't play songs continuously. It will stop after every song. You have to unlock your phone whilst phone is on sleep mode to enable the next song to play. ...
  • 388 Views
  • 0 replies
  • 1 likes
  • 388 Views
  • 0 replies
  • 1 likes

Spotify in Japan

Good morning,I have a premium Spotify account on my computer/iPad, but I'm having trouble downloading it on my android phone. The play store only comes up with *this app is unavailable in your country*. I have tried using a vpn, though it's my first ...

  • Newbie
  • Good morning, I have a premium Spotify account on my computer/iPad, but I'm having trouble downloading it on my android phone. The play store only comes up with *this app is unavailable in your co...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

SD card not found...

I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. After some time without checking my tablet, I went ...

  • Casual Listener
  • I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. ...
  • DimplyKhan13
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

No me funciona la promoción de 0.99

He pagado la promoción de 0,99 de tres meses de premium por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayuda de spotify.No se que hacer

  • Casual Listener
  • He pagado la promoción de 0,99 de tres meses de premium por PayPal y no me funciona, sigo siendo usuario gratuito. Y ya he desinstalado y vuelto a instalar la aplicación como dice en la página de ayu...
  • ujnapego
  • Newbie
  • 318 Views
  • 1 replies
  • 1 likes
  • 318 Views
  • 1 replies
  • 1 likes

timing problem on samsung s7

I need your help. I use Spotify on my Samsung S7 edge. I sync offline on my SD card. The problem is that every time i restart my phone, everything is out of sync and i have to re-download everything. A solution please

  • Casual Listener
  • I need your help. I use Spotify on my Samsung S7 edge. I sync offline on my SD card. The problem is that every time i restart my phone, everything is out of sync and i have to re-download everyt...
  • Yekeyac
  • Casual Listener
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Spotify restart microsd problem

Every time I restart my phone, spotify switches from microsd to internal storage and re downloading all my offline Playlist!

  • Visitor
  • Every time I restart my phone, spotify switches from microsd to internal storage and re downloading all my offline Playlist!
  • 229 Views
  • 0 replies
  • 4 likes
  • 229 Views
  • 0 replies
  • 4 likes

Clear cache of played songs but keep saved songs

Hola.,I have a bunch of songs in my cache memory which I maybe have played once. On the other side I have saved some songs for downloaded for offline accessablity. There is only one option to clear the cache and I would thereby loose even my saved so...

  • Newbie
  • Hola., I have a bunch of songs in my cache memory which I maybe have played once. On the other side I have saved some songs for downloaded for offline accessablity.    There is only...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Deleted songs

So my premium subscripition was cancelled a few weeks ago because i couldnt pay it. So i got the offer in the mail for 3 months of premium for $0.99 so of course i took it and paid. But when i got on the spotify app it acted like i didnt pay and want...

  • Newbie
  • So my premium subscripition was cancelled a few weeks ago because i couldnt pay it. So i got the offer in the mail for 3 months of premium for $0.99 so of course i took it and paid. But when i got on...
  • Yrrah1
  • Gig Goer
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

I can not login on my android phone

So I have spotify on my mobile, but i can't login. It says that either the email or password is wrong. but both are right. Why can't I login?

  • Casual Listener
  • So I have spotify on my mobile, but i can't login. It says that either the email or password is wrong. but both are right. Why can't I login?
  • Yrrah1
  • Gig Goer
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Can not see messages from app

I can not see my messages from android app. If i send a message from desktop app, i only see it from desktop apps. Not from mobile app And id I send it from my mobile app, i can not see that message from anywhere! All lost! I need to ask my friend "d...

  • Casual Listener
  • I can not see my messages from android app. If i send a message from desktop app, i only see it from desktop apps. Not from mobile app 😕 And id I send it from my mobile app, i can not see that messa...
  • Yrrah1
  • Gig Goer
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Music not available

Well this week a had so much problems whit the songs of the new album of Cash Cash, the song stop at 0:05 sec and it say music not available and i don't know what to do....the album's name is Blood,Sweat & 3 years

  • Newbie
  • Well this week a had so much problems whit the songs of the new album of Cash Cash, the song stop at 0:05 sec and it say music not available and i don't know what to do....the album's name is Blood,S...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

microSD as internal (marshmallow) & Storage problem

Device : Mito Impact A10 (android one)OS : 6.0.1Spotify ver. : 5.6.0.701 so few weeks ago i bought 32GB microSD for my phone. i planned to change that microSD into internal memory. changing microSD into internal memory are official feature from andro...

  • Regular
  • Device        : Mito Impact A10 (android one) OS              : 6.0.1 Spotify ver. : 5.6.0.701 &...
  • chandrakrisna96
  • Regular
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Local Data still full, music not avaliable offline.

Somehow my Spotify got logged out after flying to another country. And so my music I had available offline was made unavailable, what is interesting is that Spotify is still taking up 13 gigs of local data. So the music must still be downloaded. I wa...

  • Newbie
  • Somehow my Spotify got logged out after flying to another country. And so my music I had available offline was made unavailable, what is interesting is that Spotify is still taking up 13 gigs of loca...
  • octodur
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Payment Problem

Hi! I'm from Turkey. I saw your discount which is 0,99TL for 3 months. I tried to buy that. But when I clicked "premium 0,99TL.." button on the Spotify application, it doesn't work.

  • Newbie
  • Hi! I'm from Turkey. I saw your discount which is 0,99TL for 3 months. I tried to buy that. But when I clicked "premium 0,99TL.." button on the Spotify application, it doesn't work.
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Songs stops at 0:05 seconds

I have a s5 mini , reciently iv been having troubles, whenever i play a song it works just fine , but when the song ends and the next one starts , the next one stops at 0:005 scds , i have already tried to uninstall the app andre install it but it wo...

  • Casual Listener
  • I have a s5 mini , reciently iv been having troubles, whenever i play a song it works just fine , but when the song ends and the next one starts , the next one stops at 0:005 scds , i have already tr...
  • Matew7908
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

I can't access my music from my new android phone

I have downloaded, deleted, and downloaded again spotify for my first ever android phone, and while it can play music, I can't get the app to play my music, in either my playslists or my songs. I don't know what to do, please advise.

  • Visitor
  • I have downloaded, deleted, and downloaded again spotify for my first ever android phone, and while it can play music, I can't get the app to play my music, in either my playslists or my songs. I don...
  • osornios
  • Spotify Star
  • 958 Views
  • 9 replies
  • 0 likes
  • 958 Views
  • 9 replies
  • 0 likes

Battery drain on Nexus 6P

Hello, I used Spotify Premium now for quite some time. Battery life wasn't always very good but that would be no problem when I am listening to music. But even when I am not using the app it seems to be still running in the background and draining ba...

  • Casual Listener
  • Hello,   I used Spotify Premium now for quite some time. Battery life wasn't always very good but that would be no problem when I am listening to music. But even when I am not using the app it...
  • osornios
  • Spotify Star
  • 1221 Views
  • 3 replies
  • 0 likes
  • battery
    drain
    Usage
  • 1221 Views
  • 3 replies
  • 0 likes