spotify app crashes on galaxy s4 4 4.2

[gabedoty]

Everytime i start it up it crashes. Idk what to do

[Daniel · Accepted solution]

Can you try a clean install?

NOTE: You will lose all preferences & offline playlists in doing this!

Uninstall the app from Settings - Apps then scroll to the Spotify app and tap on it, then press 'Uninstall' (or any other way you usually uninstall apps).

Once done using a file manager (such as ES File Explorer) make sure that the below folders are deleted (the second one may be still remaining from the older version of Spotify):

/Android/data/com.spotify.music
/Android/data/com.spotify.mobile.android.ui

Note: - Make sure to check both Emulated/0/ AND the /ext_sd/ locations for these folders as they could be on Internal memory or/and external SD card.

When all folders are removed go to the play store and install the Spotify Music app again (Direct Link).

Official guides for a clean reinstallation here
If using an external sd card to store your cache (Offline Playlists) on Android 4.4.2+ then please read instructions in the thread here: [Android 4.4.2+]Cache on external SD card is possible

[gabedoty]

I GOT IT! HAHA so i tried looking for the folder and it was in my sd card. So i moved it to the storage, uninstalled the app reinstalled and bam its working! Thx also why cant you have it in the sd card section?

[Daniel]

Hi. You can have it on the SD card. I bet if you check is there now.

Glad it's working