spotify app not loading albums

[steveaaroon]

I recently downloaded the Spotify app on my android and its not functioning properly. I am living in the united states and I have switched to a new android phone. Spotify in my previous phone was fine but this one is not loading albums

[Blacktric]

Been having the same issue here for a week now on my old 5.1 device.

[OscarDC]

Hey folks,

Thank you for reaching out to the Community and welcome.

This issue is commonly caused by some damaged cache stored on your device. For @steveaaroon, first we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, would you mind trying using a different Wi-Fi network to see if it makes any difference?

In the case of @Blacktric, this issue is most likely related to your app's version. We'd recommend updating the OS version of your device (if possible) to fit the minimum requirements listed in this article. As an option, you can also check with the Web Player to see if it works better for you.

Hope this helps. If anything else comes up, don't hesitate to ask.