spotify crashes on xperia z1 compact

[kasiahouse]

Hello, I've been using Spotify app on my xperia z1c for about 2 hours without problem and then it stopped and it doesn't work anymore. What can i do?

[yo_daniel]

Same thing here, happened as soon as I tried to open the app after upgrading to v1.8.

Description

When I open the app after install/ re-install, I'm prompted to log in.

As soon as I enter my login details, the app quits.

Any subsequent attempts to open it crash immediately.

Tried unmounting & removing SD Card, no change. Also followed all the reinstall instructions.

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Let the 1.8 app ugrade install (Nov 28 2014)

2. Opened the app

3. Crashed

4. GOTO 2

What I expected to happen

The app to open and not crash.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes but not applicable

Your device

Sony Z1 Compact

Device’s Operating System

4.4.4

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

11.79 GB

Space left on your SD card (if applicable)

n/a

Space left on your External SD card (if applicable)

0.2 GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Not applicable

If you said "No", when does the issue not occur?

Not applicable

My mobile Spotify version

1.8.0.993

My desktop Spotify version (if applicable)

Not applicable (desktop still works fine)

My mobile provider and country

EE, UK

My username

yo_daniel

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Tried both

Do you have any screenshots you can attach to more clearly explain your issue?

No time to take a screenshot before app quits.

[Daniel]

Please read the guide linked below for details on the most common issues and how to fix them. I think a clean install (following the guide) should help resolve your issues.

[GUIDE] How to fix common issues for Spotify on Android

[yo_daniel]

No dice I'm afraid.

Re-installed many times after deep-cleans and re-starts, with SD Card removed and using Play store and your APK file direct.

The problem really did seem to be linked to the 1.8 app update, it hasn't worked since that was installed.

Appreciate that correlation doesn't man causation, but it's the only thing that's changed (no system updates or account changes in same time period).

Are you able to give me a link to download the previous version of the app, to test that?

[Daniel · Accepted solution]

---

@yo_daniel wrote:

No dice I'm afraid.

Re-installed many times after deep-cleans and re-starts, with SD Card removed and using Play store and your APK file direct.

The problem really did seem to be linked to the 1.8 app update, it hasn't worked since that was installed.

Appreciate that correlation doesn't man causation, but it's the only thing that's changed (no system updates or account changes in same time period).

Are you able to give me a link to download the previous version of the app, to test that?

---

Try this: 1.7.0.830

[yo_daniel]

And I'm back... thanks for your help. Not a permanent solution, but I'll hold off from upgrading until there's another new app version, and keep 1.7 on file as backup.

I think that confirms a bug somewhere in 1.8, anyway.

[waller22]

I have the same problem on my z2 updated to lates version and it wont workshop!!

[waller22]

Work!!

[waller22]

Wont work white the old version 😞

[yo_daniel · Accepted solution]

Confirm that the subsequent update - 1.9 - solved whatever problem 1.8 was causing, for me on my Xperia Z1 Compact.