spotify doesn`t save to sd card

[Benote]

Hello,

on my WIko Wax spotify is unable to save offline music to the sd card. Although the internal disk is full and there is plenty of space on the sd card spotify just says "disk is full". I also emtied the catch and deleted all data...doesn't help.

Thank you for your ideas!

[Cellosh]

I have the exact same problem.  Really hoping to find the answer.  I got a 32GB SD card just for this but Spotify won't save to it.  Anyone know how to get Spotify to save onto the SD card?

[Rodrigo]

Hello! Welcome to the Community!

Spotify selects the best place to save the data, based on free space, during installation. Try to delete and then reinstall the app from Google Play. It should automatically start saving to the SD Card after that.

Let me know if this solves the problem 😉

[Cellosh]

Hi Rod, 

Thanks so much for your advice.  I uninstalled and reinstalled the app but am running into the same problem.  It reloaded the music back onto the phone's storage without touching the SD card.  Now, once again, there is no room left on the phone, lots left on the SD card, and Spotify won't save any more music.  Specifically, it says

"SYNCING ERROR

Offline syncing has stopped as there's no space left on this devic."

Very frustrating.  True, there's no space on the device, but there are 29.55GB available on the SD card that Spotify refuses to tap into.  

Hope you can help.  Thanks again

[Rodrigo · Accepted solution]

Sorry, let's try a fully clean reinstallation.

- Go to System Settings

- Go to "Apps" 

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

If you do these steps correctly, you'll do a clean reinstallation of the app, with no piece of data to tell Spotify to save data to your internal storage.

Edit: corrected typos

[Cellosh]

Yes!!! It worked this time!! Thank you so much 😃  I feel indebted 

I discovered, as you said, that the spotify foler was saved in the phone's storage (with a slightly different name: google.com.spotify.music).  Though my battery is not removable, after deleting spotify powering off and on and reinstalling, Spotify reinstalled to the SD card and is now loading all music there.  (!!!)

I also noticed something in the app manager:  There is a function on most apps' page to either "move to SD card" or "move to phone storage."  I wonder if pushing that button alone would have solved the problem.  

Thanks again

~~~~~~~~~~~~~~~~~~~~~

For Android Users: To get Spotify to save music onto your SD card:::
- Settings

- Applications 

- Spotify App

- Move to SD card

If this doesn't work, follow the steps above provided by Rodluizpant for a fully clean reinstalllation.  

[Rodrigo]

I'm happy we solved your problem! Enjoy the music 🙂

I believe pushing that button wouldn't solve it since it's designed to only transfer the installation files of the app to the desired location. It doesn't change the actual setting of the app.

[WiZaRDuSS]

Holy crap, FINALLY a solution that works.. Good to know that the app was coded to only check storage space on install.. That finally did it for me 😄 Thanks!

[Romantic626]

After I uninstall and turn off my phone and turn it back on, the files are no longer there, and when I try to download the music again it once again downloads to my internal sd card instead of my mounnted external sd card which has over 59.64 GB available. Did I do something wrong? I followed your instructions to the best of my ability.

[Daniel · Accepted solution]

---

@Romantic626 wrote:

After I uninstall and turn off my phone and turn it back on, the files are no longer there, and when I try to download the music again it once again downloads to my internal sd card instead of my mounnted external sd card which has over 59.64 GB available. Did I do something wrong? I followed your instructions to the best of my ability.

---

Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

[nilstroll]

I have exactly the same problem. The solution proposed does not work though. 

Clean install on Moto G 2014

* Fixed. For some kind of reason the files didn't some in explorer. Downloaded es file manager and the cache showed up.

[user-removed]

Hi
I also have a moto g and I am having issues finding the files. I have tried a number of explorers but still nothing??

Additionally, I have tried going through the steps without deleting the files (because I'm having a problem finding them) on the manager and my playlists still save to the internal memory.

What am I don't wrong?

[WiZaRDuSS]

Hi Guys,

I found the solution for this issue. Spotify only does the check of which has the most space (phone or SD memory) when the app gets installed.

So the solution is to remove the app, ensure your SD card has more free space (needs to be a significant difference, not sure how much), then install spotify. It should then download your music to your SD card.

[fry_tom]

thank you, thank you, thank you, THANK YOU!!!!

finally i have found a simple solution to a really annoying problem!

@Rodluizpant - you are a superstar and i wish you the merriest of merry christmasses, you have made mine come early! ;o)

[chrisdlc119]

Well, 4 months after I tried installing Spotify on a very clean rom, but I have a simple question.

Do I need to change the download's quality to extreme? Or can I use normal?

Thanks!

[Daniel]

Normal should be fine now, I think this was a legacy work-around

[rachandjeff]

hi there

I have found a soluition that is pretty simple. 

It's actually on the spotify site under help.

Follow the instructions below.    i checked my 64gb SD card and the spotify folderis on there.

Switch storage of Spotify files from internal memory to my SD card (Android phone)

If you want Android to stop putting Spotify files (e.g. downloads for offline enabled music) in your internal memory and on your SD card instead:

1. Make sure your SD card has at least 1GB free space and has more free space than your Android's internal cache would have if empty.
2. Empty your internal cache. To do this:
   1. Tap Settings in the Spotify app.
      
   2. Scroll down and select Delete cache and saved data. Please note this will require you to re-sync your offline playlists.
      
   3. Tap OK. You'll be asked to confirm; click OK.
      

Now any offline playlists you sync will save to your SD card!

If you're having problems syncing, check the suggestions here.

[YpK]

Hi everyone,

I have now spent most of the day looking for a solution to get Spotify's offline files (Storage folder) on the SD card.

After running through many many threads here (even back to 2012) but no luck.

Running Android 4.4.4 which is the latest update of my Moto G (4G version). I also have a 64GB Micro SD.

I've tried many things today:

- Quit app, clear cache via android, clear app data via android, uninstall, (reboot sometimes), reinstall latest spotify version from the store

- Formatted MicroSD, resetted the Spotify app again

- Doing the same clear cache / data via Spotify app

But yet, Spotify still uses the internal memory to store everything. It creates a data folder on the sd card but it remains empty.

The Storage folder is only being populated on the internal memory.

My internal memory is on /storage/sdcard0

SD Card is mounted on /storage/sdcard1

I got the phone today, brand new, no customisation or dodgy apps.

Now if anyone has any tips, I'd love him for that 🙂

[Daniel · Accepted solution]

---

@YpK wrote:

Hi everyone,

I have now spent most of the day looking for a solution to get Spotify's offline files (Storage folder) on the SD card.

After running through many many threads here (even back to 2012) but no luck.

Running Android 4.4.4 which is the latest update of my Moto G (4G version). I also have a 64GB Micro SD.

I've tried many things today:

- Quit app, clear cache via android, clear app data via android, uninstall, (reboot sometimes), reinstall latest spotify version from the store

- Formatted MicroSD, resetted the Spotify app again

- Doing the same clear cache / data via Spotify app

But yet, Spotify still uses the internal memory to store everything. It creates a data folder on the sd card but it remains empty.

The Storage folder is only being populated on the internal memory.

My internal memory is on /storage/sdcard0

SD Card is mounted on /storage/sdcard1

I got the phone today, brand new, no customisation or dodgy apps.

Now if anyone has any tips, I'd love him for that 🙂

---

An old trick which may still work:

1. Clear the app cache

2. Log in

3. Change download quality to 'Extreme'

4. Mark something as 'Offline'

5. See if the SD Cache has some data

[YpK]

Thanks a lot Daniel! The folder on the sdcard is now being used 🙂