spotify for android app says offline and is slow

[user-removed]

when I open Spotify often times it says offline and takes a good minute or two to go back online. the app also intermittently does this while in use.seems as though online searches also take quite a bit of time overall the app has gotten very slow

[Daniel]

Hi. I'm finding this sometimes too, although it's not too bad normally. It might just be the server at the moment, how long have you been experiencing this behaviour for?

[user-removed]

Not real long, couple weeks to a month maybe.

[Daniel]

Is it on both wifi and mobile data? If give a clean install a try and see if that helps:

NOTE: You will lose all preferences & offline playlists in doing this!

Uninstall the app from Settings - Apps then scroll to the Spotify app and tap on it, then press 'Uninstall' (or any other way you usually uninstall apps).

Once done using a file manager (such as ES File Explorer) make sure that the below folders are deleted (the second one may be still remaining from the older version of Spotify):

/Android/data/com.spotify.music
/Android/data/com.spotify.mobile.android.ui

Note: - Make sure to check both Emulated/0/ AND the /ext_sd/ locations for these folders as they could be on Internal memory or/and external SD card.

When all folders are removed go to the play store and install the Spotify Music app again (Direct Link).

Official guides for a clean reinstallation here
If using an external sd card to store your cache (Offline Playlists) on Android 4.4.2+ then please read instructions in the thread here: [Android 4.4.2+]Cache on external SD card is possible

[user-removed]

Mobile

[user-removed]

Reinstalled spotify and now under the Your Music tab my playlists won't show up!!?

[user-removed]

Ok, i just had to close and reopen the app...

[Daniel]

OK, let me know if it's improved your loading time, if so we can mark this thread as solved.

Thanks

[user-removed]

Ok it started doing it again...same problem, sooo slow to connect and says offline until it finally initializes

[Daniel]

What mobile operator are you on? Which country? Can you check your country settings match that on your account page here: www.spotify.com/account

Also check you're not going through a VPN or anything else that may be throttling your data.

[user-removed]

my carrier is Verizon, USA,  my phone is a samsung galaxy s3, and it happens on wifi or on the verizon network.

[Daniel]

I recommend you contact Spotify Support using the form here. It may be they just need to clear your cache their side

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.