storage problem

[teteu28]

Need to move my playlists to my SD card, but in the storage option, there is only the option to clean the cache.

Plan

Premium

Country

 Brazil

Device

Moto G(4)

Operating System

Android 7.0

[Billy-J]

Hey @teteu28, and welcome to the community.

Hope you're doing great!

In this case, could you try following these steps in order: 

1. Delete cache and all data in the app on your phone.
2. Uninstall the app
3. Use a computer to manage your account with a browser 
4. Navigate to your 'offline devices' and delete all listed devices from
   the list.
5. Install the app back onto your phone, and log back in. 

If that doesn't help, please send me a screenshot of any messages or what you are seeing when trying to save to SD. Please hide sensitive info when posting to the community.

Let me know how this goes 🙂