unable to search, discovery, and browse not working

[keeta36]

when I do a search the circle just keeps going with a message saying no internet connection. when I try to use discover, browse, & radio it says that I need to turn on my wifi, and and turn off the offline mode. I've done that several times trying it both on & off and it keeps giving the same message. I also have internet so I don't understand why its saying no internet connection.

[Joe]

Hi. Can you post your device, operating system version and spotify version please.

[keeta36]

Device version: Galaxy Note 3 N900
Spotify version: 0.7.1.407

[Joe]

@keeta36 I've moved this over to the android section.

Can I just double check a couple ot things with you:

• Your device is connected to your wifi - you can browse web sites, for example?
• In the spotify settings offline mode is off?
• Does it work through mobile data if you turn the wifi off?

[keeta36]

None of the above works. I've tried to see if it works by turning on & off, & neither works.

[Joe]

If you can't browse web sites then either your mobile is broken or you need to turn aeroplane mode off.

[keeta36]

I can browse the Web from my phone no problem. In Spotify I'm unable to search for new music, listen to the radio, or see what's new, & my phone is not set on Airplane mode, or offline mode. The WiFi is on also. If I'm unable to get a resolution by Friday, I'll have to cancel my account.

[Joe]

Well, your reply of "None of the above works" to my three very specific questions led me to understand that you couldn't browse the web. So please read the three questions I asked again and answer each of them. The answers will help work out the problem. Posturing won't.

Thanks.