unplayable recommended albums/artists/songs

[cmmonosmith]

Plan

Premium

Country

United States of America

Device

Pixel 3a

Operating System

Android whatever comes with 3a

My Question or Issue

Sometimes I scroll down. When I do, sometimes there are albums I want to check out. But sometimes, those albums are 100% unplayable. No songs can be played, they're all gray and unclickable. Happy to provide more info, but that's the general issue. In this case, I was recommended by your app the album `westview` by artist `monkey majik`, but could not preview or play any songs on the album.

[ardacebi · Accepted solution]

Hey @cmmonosmith,

Thanks for reaching out and sorry for the issue you're having.

This might have several reasons. Grayed-out songs happen if the artist removed the song from Spotify or because of copyright strikes (legal reasons in general). Sometimes country targeted.

Recommendations by Spotify are based on what you listen/like and probably they do not check their legal statuses. That's the most probable reason.

Please let me know if you have any other questions.

Cheers,

Arda.